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Holiday Inn Express & Suites Albuquerque Old Town
Ranked #18 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed 18 April 2013

We stayed 4 nights for a wedding at the museum. We were with family and friends so there was a block of rooms set aside which worked out well. The rooms were comfortable and clean. The breakfast was the usual fare. The only complaint I have is the elevators smelled bad. Old Town was close by (driving) and theer is a Native Cultural Centr across the street.

  • Stayed: April 2013, travelled with family
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Thank jrmack1426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 26 April 2013

jrmack1426,

Thank you for your stay with us and your review. I am glad that we were able to accomodate your party. I am so sorry that the elevator smelled badly. I will be sure to have them check more often to ensure their cleanliness and freshness. Thanks for the feedback.

Kathleen E. Holguin
General Manager

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510 - 516 of 673 reviews

Reviewed 11 April 2013

Stayed here a few times while in Albuquerqe for business. Very convenient to Highways 40 and 25. Not much w/in walking distance, but plenty of shopping, restaurants and Old Town are just a short drive away. Accross the street from the Native/Pueblo Cultural Center which is well worth a visit. Check their schedule for Native dancing that is presented many times during the week and weekends. There's a good restaurant at the Center as well.
Staff has always been helpful and friendly. Rooms are large and well appointed. We've never had any complaints, nor have we experienced the noise problem some have mentioned.
Nice hot breakfast and fitness center (small, but a nice wall of windows) are a plus for us.

  • Stayed: April 2013, travelled on business
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Thank JMofo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 26 April 2013

jimdaninm,

Thank you for your review and your loyalty to our hotel. Please pass on our name and number to your friends and collegues. We look forward to seeing you on your next trip.

Kathleen E. Holguin
General Manager

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Reviewed 9 April 2013

We spent one night there going to the airport the next morning. Less than 10 moles from it and close the highway. We had a king suite, big enough. Comfy bed. We were in room 439. There was a weird smell coming from the bathtub and a loud ventilation coming from the bathroom, tough, you could not hear it from the room itself and from the bed. Breakfast is served from 6:30, wich is a good thing when having a morning flight!

Stayed: April 2013, travelled as a couple
Thank Lady_Betsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 23 April 2013

Dear Lady_Betsie,

Thank you for taking the time to complete a review on your stay. We are pleased you liked your breakfast experience. My apologies for the disappointment you had with the bathroom. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 5 April 2013

Planned on staying two nights here but after checking into our suite room 215 I knew that would be much too long. The check in was fine, including the two bottles of water, and the suite itself was nice. However, the room we were given faces the VERY busy street. As a result of that, the noise really comes right into the room. We cancelled our second night and went to another establishment. The suite was big and the beds were nice. Breakfast in the morning was fine and the manager gave us plenty of tips for things to see. But, due to the location, we left one night early. Rooms facing the parking lot are probably much quieter. They should try and put guest only on that side of the hotel...had we had a suite on that side, they would have had us for both nights.

Room Tip: Ask for a room only facing the parking lot. If that is not possible and you are noise sensitive, sta...
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  • Stayed: April 2013, travelled with family
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Thank tim805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 18 April 2013

Dear tim805,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Regards,

Brenda J.
eMedia Coordinator
IHGCare

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Reviewed 1 April 2013

Easy location right off the highway. King Suite was of nice size and very comfortable. Expected Holiday Inn standards and newer than most HI Express hotels. Carpet could use a shampoo in the rooms - something I have come to expect with most budget/chain hotels in general though.

  • Stayed: March 2013, travelled with family
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1  Thank TexasTimes T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 26 April 2013

Texas Times T,

Thank you for reviewing our hotel. We have noted your comment regarding the carpets for our houseperson and maintenace staff. We appreciate your honest feedback. We will look into getting them done more regularly than they are currently scheduled for. We hope to see you again soon!

Kathleen E. Holguin
General Manager

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Reviewed 20 March 2013

This is a great location and a very nice hotel. We had a great view of the mountains and the lights at night. The room was clean and the bed was comfy. The towels were very good quality and soft. I have no complains what so ever about our stay there. Breakfast was really good too. We always have scrambled eggs or a omelet and a cinnamon roll and/or fruit.

Room Tip: We had the king bed room and had plenty of plugs for all our stuff and the bed was very comfy.
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  • Stayed: March 2013, travelled as a couple
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1  Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 26 April 2013

Paul P,

Thank you for reviewing our hotel. I am happy that you had a comfortable stay with us and a good breakfast to start your day. Thank you for sharing your experience. Have a wonderful day!

Kathleen E. Holguin
General Manager

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Reviewed 19 March 2013

I think this is a great place to stay; it's right near the Cultural Center and across from a Travel Center and a Walgreen's! The staff are unbelievable; they found me one last room when the city was sold out and the computers were down! Traditional warm pool and wide variety breakfast.
A bit noisy, because this is a family hotel for sure! Pool is crowded with kids but its just a fun, fun place with friendly folks everywhere! Book ahead and don't let happy kids bother you. A bit worn with lots of traffic, but not to worry, still a good place to be. Pool area needs more attention regularly also due to kid behavior. Ask for rooms on mountain side.

Room Tip: Ask for rooms on mountain side.
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  • Stayed: March 2013, travelled solo
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2  Thank DoctorB325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this reviewResponded 26 April 2013

DoctorB325,

Thank you for your feedback. I am glad to know that our team was able to find you a room with us. I love our location as it is at the center of just about everything you would want to do in Albuquerque. Close to both interstates makes it easy to get anywhere in the city. We hope to see you on your next trip!

Kathleen E. Holguin
General Manager

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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th St NW, Albuquerque, NM 87104-2426
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Albuquerque
#3 Family Hotel in Albuquerque
#11 Romantic Hotel in Albuquerque
Price Range: £68 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town

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