Don't get me wrong - the Suites are fine and clean if you don't intend to eat in them; or cook; or make a cup of coffee (nothing in the kitchen) BUT...
The reception staff (especially the 'front desk manager' (female) is abominable, obnoxious or any similar synonym you care to choose. They refused to accept a valid MasterCard - a Commonwealth Bank (Australian) issued Travel Money Card - supposedly because 'there is no name on the card'. No matter what identification was offered (other credit cards WITH name and matching signatures; drivers license; passport) , no go. I finally wanted to speak to the front desk managers boss. "You can't" was the curt response. Only when I threatened to call MasterCard directly did she call someone (supposedly her manager) who refused to speak to me but authorized the 'once of' acceptance of this card (as per her).
Now I have been travelling in the USA for near on 2 months now and have never anywhere been refused the use of this card (except at an automatic petrol pump that requires a matching US zip code).
To us it appeared that the staff is causing severe problems and customer dissatisfaction for this hotel, as we spoke to several other guests (as one does) who all seemed to have some sort of problem with the front desk. One guest commented that she felt that us guests were an imposition to the staff. Every time we went through the lobby (every time mind you) there was someone complaining about something. I didn't bother going to back to complain about the lack of utensils, dishes, glasses (none of anything) in the "suite".
My recommendation: stay away until staff changes - but I guess we'll never know when and if that happens.
- Official Description (provided by the hotel):
- Albuquerque Airport hotel offers ideal location near junction of major highways. Welcome to the Staybridge Suites Albuquerque - Airport hotel, close to the junction of I-25 and I-40. Just a mile from the Albuquerque International Sunport Airport (ABQ), our hotel offers a complimentary shuttle to the airport and to any area attraction or business within a 3-mile radius of our accommodations. Located near downtown Albuquerque, our hotel is close to many attractions and activities. A few sights within 10 miles of our Albuquerque hotel include Old Town, the Albuquerque Biological Park, Journal Pavilion and Balloon Fiesta Park. Business travelers enjoy our extended stay Albuquerque hotel's location because of its proximity to area businesses, including Lockheed Martin, Kirtland Air Force Base, Sandia Labs, the University of New Mexico and the University of New Mexico Hospital. Our other convenient amenities for business travelers include complimentary high-speed Internet access, an on-site business center and flexible meeting space. Whether you're staying with us on leisure or business, you can appreciate our hotel's comfortable amenities, which are designed to make your visit memorable. Those cozy amenities include a 24-hour fitness center, a complimentary full breakfast buffet, putting green, home theater and on-site laundry services. Book your Albuquerque hotel room reservations now and enjoy excellent deals and rates. ... more less
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- Also Known As:
- Staybridge Suites Albuquerque - Airport Hotel Albuquerque