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Hawthorn Suites by Wyndham Albuquerque
Ranked #45 of 144 Hotels in Albuquerque
New York
Level Contributor
311 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
“ok”
3 of 5 bubbles Reviewed 17 January 2014

I arrived at the airport and called for the hotel shuttle,they told me10-15 minutes,took 30 minutes. It was a cool day for standing outside waiting,I had to call twice. The driver was nice and got me right to the hotel,the check in ok. The desk clerk very nice. My room smelled funny when you first went in,after you were in you not notice it. It smelled like the sewer backed up.

The breakfast was just ok,eggs did not taste good,ham was dried out. The coffee was gone but when we ask another pot came out. Toaster did not work.

Checkout was ok,desk clerk not real friendly. They did not give me a receipt but said it would be emailed to me ,that was 3 days ago and I have not seen it.

Room Tip: Do not take room 101 others could be fine
See more room tips
  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pcc10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, 22 January 2014
Dear Stacey, Thank you for taking the time to share your thoughts on TripAdvisor. We are sorry to hear that you were unhappy with your stay. It is always our goal to provide a most comfortable, “home away from home” experience for our valued guests
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

924 reviews from our community

Traveller rating
    251
    316
    202
    100
    55
See reviews for
316
211
97
213
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Des Moines
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

Made reservations for buisness reasons/ The staff was friendly and nice. The room was large and clean, smelled clean. The bed was great. The breakfast was good and the staff was very nice. The price was very good.

Room Tip: Get a King bed/
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, 22 January 2014
Thank you so much for your 4 star candid review! We at the hawthorn suites are very proud to get your candid review and we hope to see you as a regular guest :)

Sincerely,
Management
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Tampa
1 review
5 of 5 bubbles Reviewed 2 January 2014

Conveniently located nearby the Airport. We stayed twice in 10 days. Overall we were very happy. There was a toaster machine breakdown and a couple things in the breakfast but the staff was very friendly so those small things were completely tolerable.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Fethullah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_services2013, Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, 22 January 2014
Thank you so much for your 5 star candid review! We at the hawthorn suites are very proud to get your candid review and we hope to see you as a regular guest :)

We hope you enjoyed our free breakfast,wifi and shuttle to the airport :)

Sincerely,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morristown, Tennessee
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 28 December 2013 via mobile

Check in not great! Girls at front desk rather unfriendly. We got to our room and discovered the sheets had not been changed. We requested another room in a rather empty hotel and had to wait with our hungry small children for about 30 minutes. We thought maybe they were looking for a clean room, but could not find one. I am a Wyndham Vacation Club owner and I will avoid all Wyndham properties from now on.

Stayed December 2013
Helpful?
2 Thank Kaseman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_services2013, Front Office Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, 22 January 2014
Thank your for taking the time to write us a review. We appreciate your honest comments and we will pass these to staff and management. We apologize that your stay was not satisfactory. Guest feedback is very important to us and helps us improve our hotel

Once again please contact me at the property to rectify this issue
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Albuquerque hotels

Ruidoso, New Mexico
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 24 December 2013

Probably my 8th time to stay here for several reasons. It is close to the airport if traveling, the price has always been very reasonable, I looked over this past stay for any cleanliness issues only to not find any (as has always been the case) and the staff is very helpful. The breakfast is a little suspect but if you need a quick fill up, it is available. I'll stay there again.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rich L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_services2013, Guest Relations Manager at Hawthorn Suites by Wyndham Albuquerque, responded to this review, 22 January 2014
Dear Valued Guest

Thank you very much for taking the time to share your thoughts on TripAdvisor. It is our pleasure to hear about your positive experience here. We strive to cater to the needs of all our valued guests- the added convenience of complimentary high speed Wi-Fi is always available to you. We’d love to have you back next time you’re in the Albuquerque, NM!

Thank you once again
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Albuquerque

Property: Hawthorn Suites by Wyndham Albuquerque
Address: 1511 Gibson Blvd SE, Albuquerque, NM 87106
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Albuquerque
#46 Business Hotel in Albuquerque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Albuquerque 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Hawthorn Suites by Wyndham Albuquerque, New Mexico Prides Itself on Treating Every Traveler like Family. Enjoy an Extended Stay with Southwestern Hospitality in the Heart of New Mexico. Just Minutes from Downtown and Less than One Mile from Nearby Albuquerque International Airport, this Hotel is also near the University of New Mexico-UNM and the Albuquerque Convention Center. Take advantage of our Complimentary Airport Shuttle Service to and from the Airport. Whether you Stay for One Night or an Extended Stay, for Business or Leisure, our Convenient Location and Service will Cater to your Expectations and Guarantee you a Memorable Visit during your Stay in Historic Albuquerque. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Albuquerque Hotel Albuquerque
Hawthorn Suites Albuquerque

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