Visited this hotel and room (235) in Dec. 2010 in preparation for my wife's surgery at Presbyterian. Good location, good room, nice people. Arrived Feb. 27, went to bed. Next day, hot tub. Early rise following morning to hospital I noticed an irritation on my chest. Thought it was the chemicals in the tub. Next three days were a blur of hospitals, few hours sleep at the hotel, meeting with the surgeon at dawn. Rough times. Finally, when the itching kept getting worse, I asked one of my wife's nurses to look at my chest. 'Bug bites', she said. Impossible, I thought. Not at the HIE! By Friday morning at 4am I knew that I had to do something and I couldn't risk bringing my wife back to the the room I was in. I railed at the front desk people showing them my bites and they moved me to 221, another handicap room. My bites continued to get worse but I had my wife as a priority so I toughed it out, got her out of the hospital, and prepped to drive back to Silver City. We asked to speak with the franchise owner, Molly Judd, but she stood us up. The Guest Services manager was useless and implied that it was just my imagination. The cleaning help didn't find anything and why didn't I move earlier? Her version of professional courtesy.
We've been loyal HIE people for while, Priority Club members, all that. Never had a problem and would never expect to have one, especially a problem with bed bugs. This was a great disappointment and could have been a medical tragedy for my wife with bed bugs in an open wound. This has become an epidemic problem in some northern states but I never suspected it here in the Southwest, but I guess it can happen anywhere to anybody. Nothing personal, but skip this hotel until it gets a clean bill of mental and physical health. I would still support HIE as a chain but this kind of treatment of loyal customers cannot and should not be tolerated.
- Official Description (provided by the hotel):
- Nestled at the base of the Sandia Mountains, our Albuquerque airport hotel's property offers majestic mountain views and an opportune location near outstanding attractions like downtown Albuquerque, Historic Old Town, Journal Pavilion, Isotopes Park, Balloon Fiesta Park, Sandia Tram, and Sandia and Isleta Casino. If you're traveling with kids, the Albuquerque Zoo and Natural History Museum are also nearby.Looking for outstanding hotels in Albuquerque? Consider staying with us, as we offer perks like a 24-hour fitness center, complimentary breakfast bar and high-speed Internet access throughout this Albuquerque hotel. For great deals and amenities, our modern hotel is definitely the smart choice! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Albuquerque Airport