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“Disappointing Service in Great Hotel”
Review of Hotel Parq Central

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Hotel Parq Central
Ranked #3 of 143 Hotels in Albuquerque
Certificate of Excellence
Reviewed 7 July 2014

The Parq Central has for a few years been our favorite hotel when we travel to Albuquerque. Generally the accommodations are first rate with interesting design features and very comfortable rooms. But this time we had a room where the air conditioning clearly would not operate, which was problematic with daytime temperatures around 95 degrees. When we told the desk about the problem, they said that they would fix it, but never even came up to our room to look at the problem. Then the next morning we told the manager about the oversight and he too simply ignored our complaints. Too bad, because we always look forward to staying at the Parq during our frequent trips to Albuquerque. Come on, Parq Central, you need to be more responsive to your customers!

  • Stayed: July 2014, travelled as a couple
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3  Thank Bill-Jenny2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewTroche, Guest Services Specialist at Hotel Parq Central, responded to this reviewResponded 13 July 2014

Dear Bill-Jenny2004,
We are so sad such loyal guests had a disappointing experience here at Hotel Parq Central. Please know that we do have a state of the art heating and cooling system and it is incredibly frustrating that we were unable to facilitate the optimal temperature for your visit. Please know this type of situation is rare and should you ever choose to stay with us again we will do our very best to see that every aspect of your stay is entirely perfect. Furthermore, we will see to it that any issues that may arrive are in the future address in a more concise manner. Thank you for letting us know about this unfortunate situation, and we truly hope to see you pass through our front door again. All the best. –Matthew Troche

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878 - 884 of 1,728 reviews

Reviewed 5 July 2014

Stayed a second time here on my last night in New Mexico, before flying out in the early morning. Very convenient to the airport and easy to drive to restaurants in Nob Hill neighborhood. Staff very helpful. The hotel is very nicely furnished, beautiful modern bathrooms and comfortable beds. Rooms are somewhat small, but adequate, giving it a boutique feeling. Rooftop view of the sunset is amazing. One criticism is of the breakfast options, somewhat generic, although they packed us takeout bags since we were leaving so early. Since it's right off of I-25, lots of highway noise in the very pretty back garden, but the rooms are very well soundproofed.

Room Tip: Stayed in main building first time and in the "doctors building" the second time. Rooms ar...
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  • Stayed: June 2014, travelled with friends
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Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

A perfect place for the weekend while celebrating our son's wedding in Albuquerque. The staff pay attention to every detail, beautiful setting, comfortable beds and furniture, delicious breakfast, fun roof-top lounge with an amazing view, and did I say- Great Staff?!!

  • Stayed: June 2014, travelled with family
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Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewTroche, Guest Services Specialist at Hotel Parq Central, responded to this reviewResponded 14 July 2014

Dear Laura M,
From all of us here at Hotel Parq Central, thank you so very much for letting us play a small role in your son’s wedding. It is always a privilege to help a young couple start off on the right foot! Please let us know if you might ever return to HPC as it was so enjoyable having you as our guest. All the best and see you soon. –Matthew Troche

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Reviewed 4 July 2014

An excellent hotel well located just off I25 so getting about the city is very easy. Also close to Downtown and the Old Town. Staff are very helpful. On checking in asked reception for a good Thai restaurant. Receptionist recommended one then later brought to our room a print out from Trip Advisor with details of all the Thai restaurants. Hotel has a shuttle and they were very happy to drop use into the Old Town and pick us up again when we called. Nice areas to sit outside and and lovely roof terrace bar. Continental breakfast was first class with lovely pastries and a nice change to the standard bacon and scrambled egg in other hotels. Rooms are very nice but slightly small. Would definitely stay there again. PS never used the pool so ignore rating as I cannot reset it

Room Tip: TomTom has position slightly wrong on Central Avenue. On leaving I25 told us the turn left I when it...
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  • Stayed: June 2014, travelled with friends
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Thank J0hn_C60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewTroche, Guest Relations Manager at Hotel Parq Central, responded to this reviewResponded 4 July 2014

Dear John C_60,

It would be an absolute pleasure to host you again! Thank you tremendously for the kind words about our hotel and staff. Keep in mind for your next stay that we have a variety of room types to accommodate a need for perhaps a bit more space. My personal favorite is the Executive which has the most beautiful natural light which creates an especially bright and cheery atmosphere throughout the room. We look forward to seeing you again and all the best. –Matthew Troche

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Reviewed 3 July 2014 via mobile

Excellent hotel. Lobby & rooms are beautifully done. Professional staff. Great roof bar that overlooks all of Albuquerque, especially wonderful after the sun goes down. Very classy hotel. The only hotel we stay at when in Albuquerque, can't wait to book our next stay.

  • Stayed: June 2014
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewTroche, Guest Relations Manager at Hotel Parq Central, responded to this reviewResponded 4 July 2014

Dear Karen W,

Classy is what we aim for! Thank you so much for highlighting so many of the features which make Hotel Parq Central a special place to stay. We can’t wait to have you visit us again and please let us know should any special accommodation be needed to make this visit surpass your last. All the best and see you soon.-Matthew Troche

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Reviewed 2 July 2014

We stayed a night while passing through Albuquerque on a longer road trip. Our room was beautiful, the breakfast was delicious, and the rooftop bar was a lot of fun. We can't wait to stay there again.

  • Stayed: June 2014
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Thank Mmdorame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewTroche, Guest Relations Manager at Hotel Parq Central, responded to this reviewResponded 3 July 2014

Dear MMDORAME,

We can’t wait to have you as our guest again! Thank you for taking the time to let us know about your time at Hotel Parq Central during your brief reprieve from the road. It is always such a joy to hear when guests love HPC as much as we do. Looking forward to your next visit! All the best.-Matthew Troche

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Reviewed 1 July 2014

The Hotel Parq Central is an absolute dream every time I stay there. I am constantly in ABQ for business travel and the HPQ is a home away from home. Aside from beautiful facilities, spacious rooms, modern design, a fantastic upstairs bar and patio with a great view for watching sunsets, the staff is the star of the show. They go out of their way to help you with anything and everything you could need. The hotel shuttle will transport you to and from the airport or really anywhere within a few miles of the hotel. Meetings rooms are spacious and are fully equipped to serve as a home for base office while in ABQ. The morning breakfast is included with the room rate and is fantastic. You can't go wrong with this hotel!

  • Stayed: June 2014, travelled on business
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1  Thank Meghan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewTroche, Guest Relations Manager at Hotel Parq Central, responded to this reviewResponded 3 July 2014

Dear Megan M,
Thank you so much for one of the most kind and thoughtful reviews we have received here at Hotel Parq Central. We deeply appreciate you covering so many of the details which make HPC stand above the competition here in Albuquerque.
We further welcome your compliments to about our wonderful staff. We realize that without efficient and friendly employees, the beauty of our hotel and grounds would all be lost. Simply put, we take customer service here at HPC very seriously and it is always a pleasure when guest take note. We eagerly look forward to you visiting us again as soon as possible. All the best.-Matthew Troche

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Additional Information about Hotel Parq Central

Address: 806 Central Ave SE, Albuquerque, NM 87102-3606
Phone Number:
Region: United States > New Mexico > Albuquerque > Huning Highland Historic District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 143 Hotels in Albuquerque
Price Range: £111 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Parq Central 3.5*
Number of rooms: 74
Official Description (provided by the hotel):
The perfect blend of contemporary comfort and historic elegance, our boutique hotel is ideal for leisure and business travelers in search of superior service and a memorable place to stay in Albuquerque. This is a place to rest, relax and refresh with stylishly appointed guestrooms, an outdoor dining plaza, spacious garden park and a rooftop lounge with panoramic views of the mountains, downtown city lights and enchanting Southwest sunsets. Don’t just stay in Albuquerque — get away to an urban oasis at Hotel Parq Central. ... more   less 
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