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“Pretty good overall”

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Holiday Inn Express - Balloon Fiesta Park
Ranked #77 of 144 Hotels in Albuquerque
Artesia, New Mexico
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pretty good overall”
Reviewed 28 March 2014 via mobile

We have stayed here twice now. It has good easy access. There is a convience store next door and fast food next to that. The breakfast is good, and the staff is friendly. My only complaints is the wifi sucks and only about half the tv channels come in clear.

Stayed March 2014, travelled with family
Helpful?
Thank travball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 5 April 2014
Thanks for great review come back and see us soon.
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122 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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  • German first
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English first
ohio
Level Contributor
228 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 19 March 2014

Room was clean. Bed was comfortable though pillows were very hard. Breakfast adequate but not as much variety as in most HIE. There was no pancake maker, for instance. But that was ok. What I really hated was the shower. It had been refit with plastic that squeaked very loudly every time I moved. I pitied the people in the room below me.

Room Tip: Ask for a shower that has not been refit.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank yearbook1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 4 April 2014
Dear yearbook1,

Thank you for taking the time to post a review of our property. We would like to apologize for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denver
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 October 2013

Stayed here during the balloon fiesta and the staff went out of their way to make the stay very enjoyable. There is a great vibe inside the hotel during this time and it shows with the staff as well. Nice pool area, rooms are average but clean. The walk to the balloon park is about 3/4 of a mile and it is faster to walk than sitting in your car waiting to park. I've been to the balloon fiesta three times and the traffic to get in is just horrible. You would think for the cities largest event of the year they would have better infrastructure getting in and out of the park. In the future I will stay at the Holiday Inn Express, even if the rates are much higher.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank grantfromcolorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 7 November 2013
Dear grantfromcolorado, Thank you so much for staying at the Holiday Inn express Balloon Fiesta Park and for taking the time to let us know about your experience. We are thrilled to hear that you felt that there was a good atmosphere with the staff attitude and that you enjoyed our pool area and the cleanliness of our rooms. We work hard to offer our guest friendly and comfortable accomodation. We acknoledge and we are sorry to hear about all the problems with traffic during Balloon Fiesta, however it is a relief to know you could walk to the event from the hotel and still have a good time. We appreciate your comments and we are looking forward to serve you again in the future. Sincerely, Lily H Front Desk Manager
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Gold Coast, Queensland, Australia
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 23 October 2013

You have to stay here if your going to go to the Balloon Fiesta in October, don't battle the traffic, stay here and walk, great staff, great breakfast, indoor pool, great rooms, JUST DO IT ... The staff are so friendly and helpful, this os the only place to stay in town .....BLAKE

Room Tip: Book early, and select a room over looking the Fiesta grounds ...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Nutcracker44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 7 November 2013
Dear Nutcracker44, Thank you so much for staying with us at the Holiday Inn Express at Balloon Fiesta Park and for taking the time to give us your feedback. We are so glad to hear that you enjoyed our staff service, breakfast, indoor pool, and that you felt comfortable in our rooms. We are delighted to know that our location was a highlight of your stay since you could 'beat' traffic and walk to the Fiesta event from the hotel and then have a great time seeing the balloons. We will pass on your kind words to the staff and we are looking forward to see you back in our hotel very soon. Thank you! Lily H Front Desk Manager
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Waleska, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

We stayed at the Holiday Inn Express Balloon Fiesta Park 10-10 - 10-13 for the Fiesta. Great place to stay for this event. You can walk to the Park and avoid the traffic about a 25 minute walk with sidewalks and well lit. Great breakfast and Staff was friendly and helpful.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terrismimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 7 November 2013
Dear Terrismimi, thank you so very much for staying at the Holiday Inn Express Balloon Fiesta Park and for letting us know about your experience with us. We are so happy to hear that you felt that our hotel is a great place to stay for the Balloon Fiesta Event because you were able to walk to the Park from our hotel and avoid the traffic. We are also glad to know that you enjoyed our breakfast and that you found our staff friendly and helpful. We take our guests' comments very seriously and will be happy to pass on to the staff your kind words. We thank you again for your feedback and we are looking forward to see you here again very soon! Sincerely, Lily H Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2013

Normally the Holiday Inn Express properties are a great value and a comfortable stay. This one is way below the average Express property. Getting into the property is a little awkward as it sits behind a Circle K. Parking isn't all that great and it is definitely limited. The rooms are average, but the bathrooms are ridiculously small. The door barely misses the toilet, the counter is short, and the tub is so small, the curtain doesn't stay easily in the tub due to the curved rod. The night staff seems to like hanging out in the back office as they weren't in any hurry to come out and check people in. Breakfast is average, but the breakfast area is crowded and hard to move around with a plate of food. Using their promotion line, it looks like it would be "smarter" to stay at another property in ABQ, including another Holiday Inn Express, which are definitely nicer than this one.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SixManFootballFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 5 November 2013
Dear SixManFootballFan,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations prevented you from fully enjoying your time at the hotel. We take all of our reviews very seriously, as they help us to identify areas where improvement may be needed. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Adrian D
Case Manager
IHGCare
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Travellers are raving about these Albuquerque hotels

Kentucky
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 8 October 2013

I plan my travel carefully, so it was unusual that I was looking for a hotel room late at night. Came across this Holiday Inn Express at 1am and hesitated because it was an awkward drive behind a gas station and through another entrance.

Happy with the choice, the last minute rare, the cleanliness of the room and the breakfast.

Had some wi-fi problems but used computer in business area.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caymansilvas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily H, Front Office Manager at Holiday Inn Express - Balloon Fiesta Park, responded to this review, 7 November 2013
Dear caymansilvas, Thank you for staying at the Holiday Inn Express Balloon Fiesta Park and for taking the time to share with us how you felt about your stay. We are so pleased to hear that although at first sight our location did not appeal to you in the end you were happy with the last minute choice because of the cleanliness of the room and the breakfast. I apologize you had some wi-fi problems I assure you we will look into that issue. We appreciate your comments and are looking forward to serving you in the future. Sincerely, Lily H. Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express - Balloon Fiesta Park

Property: Holiday Inn Express - Balloon Fiesta Park
Address: 5401 Alameda Blvd NE, Albuquerque, NM 87113-2132
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 144 Hotels in Albuquerque
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express - Balloon Fiesta Park 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Albuquerque North-Balloon Fiesta Park was designed to provide a comfortable stay, whether you are traveling for business or pleasure. We take great pride in our property and our staff is dedicated to providing total guest satisfaction. We are minutes from the Albuquerque International Balloon Fiesta Park and Sandia Casino, with easy access to Interstate 25. Hotel features include complimentary hot breakfast and free local phone calls. Visit Albuquerque, NM and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express - Balloon Fiesta Park Hotel Albuquerque
Holiday Inn Express Albuquerque
Holiday Inn Albuquerque
Albuquerque Holiday Inn

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