Seemed good at first, but then after being there 2 nights we saw lots of flaws. Bed not comfortable at all, not a real sleep number bed and didn't change softness/hardness with dial. We got the Junior King Suite for 2 adults and 2 children 7 & 9. The pull out couch was a small twin, both kids couldn't sleep on it. Not sure why this room was chosen by their site to sleep all 4 of us. Small cushioned chair had chips and crumbs in it from previous guests. We were charged for a broken couch because they couldn't get the bed back in the next morning. Not sure all the wear and tear on this couch should be attributed all to our 2 night stay. Spoke to manager and she said that the housekeeper and maintenance person couldn't get it to open right and they have pictures of a bent bar and they had to remove it and were not able to use the room for the next night. Amazing that the charge for the couch was on my credit card less than an hour after we checked out and it was already determined that the room was unusable. Also room service was horrible. Food was visablly burned and they brought it to us anyway. We had to get it replaced. They also forgot our drinks and had to be called again. The pool was so chemically smelling, my kids only got to swim once because it was buring their eyes. You could smell the pool from the lobby it was so strong. Breakfast wasn't worth the extra money. Pretty much a buffet that you get your eggs cooked to order.
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- Also Known As:
- Hilton Garden Inn Albuquerque Airport Hotel Albuquerque
- Albuquerque Hilton Garden Inn
- Hilton Albuquerque