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“My go to hotel!”

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Crowne Plaza Albuquerque
Ranked #66 of 144 Hotels in Albuquerque
Reviewed 22 May 2013

This hotel is located centrally in Albuquerque so no trip is too far. I love the outdoor pool to sit and read and relax. Rooms are comfortable and clean, and room service is always a nice option. Rates are very reasonable too.

Room Tip: If winds are expected, choose a room that is on a lower level. The doors can't block the wind n...
  • Stayed: May 2013, travelled with friends
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2  Thank gracee61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (235)
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185 - 191 of 235 reviews

Reviewed 17 March 2013

I wrote the following review on the IHG website for this hotel in Oct 2012. The review was removed and IHG customer service never responded why but I'm presuming the hotel objected.

The Crown Plaza Albuquerque is one of those old time western-themed business hotels that were once common throughout mid-size cities in the western United States in the 1960s and 1970s. The decor has great local character but is also a bit schmaltzy, however that was they way they often were, thats part of the nostalgia. The rooms in the tower have nice views while the rooms in the back surrounding the courtyard are more intimate. The desks in the executive rooms have a highly functional two level design with large working area. There is an excellent but pricey steak restaurant on site that is good enough to attract many locals and also serves elk, bison and seafood. The bar which is not all that good a value outside of happy hour (think $5 domestic beer) has a few items from the steak restaurant - in particular a seared tuna appetizer is excellent. This hotel is mostly focused on local conferences and small conventions and is less geared to the leisure traveler. Priority Club Golds/Platinums will probably get better treatment at other HIs and HIXs in the area. I would give a halfhearted recommendation for this hotel and would possibly consider staying here again when in the area.

Room Tip: go for the views at the top of the tower
  • Stayed: October 2012, travelled on business
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1  Thank yyyyLafayette_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Albuquerque, responded to this reviewResponded 17 July 2013

Dear yyyyLafayette_CO,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 11 March 2013

What can you say about one of the best places you have ever stayed? I have been in literally hundreds of hotels and this was one of the best stays ever! First the location of the hotel is great. I found as I went around town it was central to everything. My check in and check out took less than three minutes total! Also the property although not new is impeccably maintained and well-appointed the room was beautiful. And had very nice touches like covering the standard in wall air/heating unit with a tasteful well-made wood cover. If I ever have to stay in the Albuquerque area again, I’ll stay here.

  • Stayed: March 2013, travelled on business
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3  Thank THETRUTH1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracie J, General Manager at Crowne Plaza Albuquerque, responded to this reviewResponded 6 October 2014

Thank you for the great comments you left on your review. We appreciate the positive feedback you have provided us and we look forward to your return. Our location is such a plus for us and our guests. Thank you again for your time and review.

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Reviewed 30 November 2012

We had a great time, the service was great, the location is great. We are planning a trip back there in December. So if any one is looking for a great location and great service than I say this is the place for you.

Room Tip: We had a great weekend, my husband and I just wanted to get away all went well. we got good customer...
  • Stayed: November 2012, travelled as a couple
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3  Thank Rose A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2012

I stayed here for two and a half weeks on business. Centrally located to everything, easy on freeway access and wonderful amenities in the hotel.

Restaurants are good, bar is accommodating with good drinks and all staff has been friendly. I would recommend this hotel for any personal and business stays.

Room Tip: All of the rooms are good. The tower have limited views, whereas the other side of the hotel has nic...
  • Stayed: October 2012, travelled on business
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1  Thank Mark Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

We stayed here for 4 nights during the 2012 Balloon Fiesta. The hotel is about 8 miles form the balloon park, and an easy drive on I25.

The room was nice. Had a small balcony, and our room faced the balloon park (way in the distance) and we were able to see the fireworks in the distance on the night we did not attend. Room was clean, and everything worked.

I liked the service at the front desk. I asked if they had a room with one King bed rather than the 2 queens. Clerk recommended we stay in the room we were assigned since it was the ninth floor, and the other room was on the second floor and we would not see much there. They had complimentary muffins at the front desk in the morning which was nice. They do not offer free breakfast so this was good. We asked for a refrigerator and they brought it up to the room almost immediately. Later, we asked for a microwave, than again this was brought right up.

We love to use the pool, and were concerned that the Crowne Plaza only has an outdoor pool. The desk clerk said it was heated, but we also has access to the indoor pool at the their sister hotel, the Fairmount, just accross the plaza. That pool was fantastic. Water was very warm, pool was large and we did a half hour of laps each night, they soaked in the hot tub. There is also a fitness center in the Fairmount's pool complex.

While this is an older hotel, and I saw some of the not so good reviews, we throughly enjoyed our stay here.

Room Tip: If going to the Balloon Fiesta,m ask for a high room on a high floor facing the balloon park. You w...
  • Stayed: October 2012, travelled as a couple
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2  Thank RetiredTravler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2012

Good for family vacation because they have nice large rooms with 2 Queens beds, fitness center, sauna, whirlpool, indoor & outdoor pools. 2 restaurants & bar ($2 beer & $3 wine during Happy Hr)with decent food,drinks at reasonable price. There's no minibar/frige nor safe in the room, and no vending machine for bottle water or soda. Next to the front desk they have small area for $1 bottle water and few snacks. Go across the street to the K gas station for large bottle water, beer, wine, and junk food. The AC unit is loud and tends to wake me up at night.
Recommend to rent car prior to getting to hotel even though there's a car rental service in the hotel since the price could be more pricey. For those that do not want to drive there's the #8 bus to goes east and west along Menaul whcih takes you to many places; and for $2 you could hop on & off any bus for the whole day.
Get the schedule of the Railrunner for a ride to Sante Fe or nearby towns for only $11 (day pass). Sunport (airport) is about 3 miles south ($20 Taxi). Balloon Festival Park is about 4-5 miles North and the Sandia Tramway is 8-9 miles NE.
Coronado Shopping Mall 3 miles East and Uptown Bus Station is about 4 miles E or just take the #8 bus. The Pueblo Indian Cultural Center is about 2 miles west reachable by #8 bus. You could also take the #8 bus to Downtown Bus terminal (ATC) to take the 766 or 66 bus to OLD Town; and the Railrunner Train.
We were there during the Hotair Balloon Festival and able to see the balloons from our hotel balcony. We use the bus system since the hotel car rental was $120/day for compact and $5/day for the GPS. Be aware of the Yellow Cab service (use by Crown Plaza) becasue we were over charged because cabby took the longest way to the Sandia Tramway. We use the Albuquerque Car service going back and was $20 less.

Room Tip: Try booking early or special pkg deals and get the top flr or the Concierge Flr(11 & 12)where th...
  • Stayed: October 2012, travelled with family
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Thank Wempress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Albuquerque

Address: 1901 University Blvd NE, Albuquerque, NM 87102-1713 (Formerly Hilton Albuquerque)
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 144 Hotels in Albuquerque
Price Range: £81 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Albuquerque 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more   less 
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Also Known As:
Crowne Plaza Albuequerque Hotel Albuquerque
Hilton Hotel Albuquerque
Albuquerque Hilton Hotel
Hilton Albuquerque

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