I live in Albuquerque so while I do not stay at the Crowne Plaza, I am often there for meetings, events and special occasions.
The short version is that while the interior first floor continues to be lovely, the service, food and organization gets worse all the time.
At some point they will quit selling this hotel back and forth from one big conglomerate to another and decide the problem is the building. It isn't. It is the management, organization and what is apparently a complete absence of staff training.
After a lousy Christmas dinner in the large dining room, I don't think I can bear one more catastrophic, amateur gathering here no matter how charming the 50s-60s decor.
In December there was a joke making the rounds in Albuquerque that is apparently truer than funny.
Q: Where is the best place to go for Christmas dinner in Albuquerque?
A: Santa Fe
The food was mediocre, the service was scattered, fractious, and ranged from sweet and shy to just plain nasty.
Since I stay at Crowne Plazas and Intercontinentals outside Albuquerque, I find this local version humiliating.
- Official Description (provided by the hotel):
- Crowne Plaza Albuquerque, the only Crowne Plaza in the state of New Mexico; with our southwestern hospitality and decor is the perfect hotel destination for both business and leisure travelers. The hotel is located on a 14-acre oasis in the university & midtown district that captures the unique flavor & artistry of the southwest. We are located minutes from historic Old Town, Balloon Fiesta Park, championship golf courses, casino entertainment as well as world class shopping opportunities. Centrally located at the crossroads of New Mexico, our hotel is your headquarters to go out and explore the best New Mexico has to offer! ... more less
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- Also Known As:
- Crowne Plaza Albuequerque Hotel Albuquerque
- Hilton Hotel Albuquerque
- Albuquerque Hilton Hotel
- Hilton Albuquerque