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“Comfortable Experience”

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Homewood Suites by Hilton Albuquerque - Journal Center
Ranked #56 of 143 Hotels in Albuquerque
Reviewed 19 May 2014

I stayed here for three nights while in town for business. I was able to walk to the office and enjoy the fresh, crisp morning air. The hotel experience was very comfortable, check in and check out were very easy.

The room was comfortable, and clean. The complimentary breakfast was right on point and did the job.

I wanted to use the hot tub before heading to the office but it did not open until 10AM. Wish it opened earlier, like 6am so I could have had the chance.

Would definitely stay here again when in the area.

  • Stayed: May 2014, travelled on business
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Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 25 May 2014

Dear Bill S,

Thank you for choosing our property when you traveled on business. It is so good to hear that our well-appointed accommodations provided you everything you needed during your stay. Your satisfaction is important to us that is why we ensure that our breakfast choices are fulfilling, rooms are clean and well-kept and check-in/out process was a breeze. Your comments regarding opening the hot tub earlier will be considered for a more likely stay in the future. We look forward to serving you again.

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241 - 247 of 393 reviews

Reviewed 18 May 2014

Room was clean and comfortable. Staff was friendly and welcoming. Pool and hot tub were clean and in good condition. Complimentary breakfast was included, great for families. Will stay at Homewood Suites again. Have stayed in Albuquerque NM and Phoenix AZ both have been good experiences. Would recommend staying at Homewood.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank April M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 25 May 2014

Dear April M,

Thank you for choosing Homewood Suites by Hilton Albuquerque for your lodging needs. It is nice to know that you found our rooms were clean and comfortable, pool and tub well-kept, complimentary breakfast sufficient for your family and most of all, acknowledged our excellent staff service. Our dedication to service delivery is encouraged by the comments we receive from our valued guests. We value your business and feedback. We look forward to your next stay.

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Reviewed 18 May 2014

Most Homewood Suites have two separate rooms; this one has one room with a living and a sleeping area. Furniture and carpets in our room were dirty and worn ragged. The breakfast was the worst one ever in the Homewood Suites we have stayed at. Our a/c worked poorly. Yes. the price is low and it has a full kitchen, but everything else is poor. We moved to another hotel after one night.

  • Stayed: May 2014, travelled as a couple
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1  Thank Soonerair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 25 May 2014

Dear Soonerair,

It is extremely saddening to hear about your recent experience in our hotel. We apologize for your inconvenience and for failing to meet your expectations regarding clean and well-maintained furniture and carpets, AC working condition and also the breakfast we served during your visit. Please be assured that these details will be taken care of immediately and necessary changes and updates will be done to ensure a much different stay in the future. Please do consider us again on your next trip.

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Reviewed 14 May 2014

Had a nice stay here on our way through town. Rate very reasonable rate as we stayed in a studio room and it had a sitting area and table in the kitchenette. These are among the best value of Hilton properties as they always have a good breakfast, free Internet and on the weeknights a dinner option as well.

This hotel is very conveniently located about a quarter mile to half mile off the freeway and you don't have the freeway noise. Very easy on and off as well. All employees there very helpful and pleasant, I would have no problem staying here again.

  • Stayed: May 2014, travelled with family
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Thank be32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 29 May 2014

Dear be32,

A great value stay is what our property offers to every guest who visits our property. Our hotel values your business and your satisfaction is of utmost importance to us. We are pleased that you appreciated and enjoyed our refreshing breakfast varieties, free internet and weeknights’ dinner option. As a valued guest, what you think is important to us and your feedback inspires us more to deliver even better services in your future visit. We look forward to your next stay.

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Reviewed 5 May 2014

I'm a business traveler and this is a decent place to stay. It's not like a Four Seasons, but it's comfortable and clean. The building is wood frame so you might hear the guest above you if they have heavy feet. Free breakfast but no restaurant. My only interaction was with the front desk when I asked about close by eating places and was told the nearest one was over a mile away. As I started my long walk (I didn't have a car) I notice a Denny's Restaurant and Cracker Barrel Old Country Store within 500 ft of the hotel. The hotel staff should know the area well enough to give good advice for close by eating as well as sundries. Would I stay again? Perhaps, but there was a Hilton Gardens and La Quinta as well as 2-3 other hotels within a block or two, I might be pursuaded to try one of those the next tiem.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Clyde T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 9 May 2014

Dear Clyde T,

We sincerely appreciate that you took time to share your thoughts and experiences during your recent stay with us. We are glad that we provided you a comfortable and decent accommodation that suited your needs. We apologize that our staff was not able to provide you helpful information regarding the nearest eating place. Please be assured that this will be handled accordingly. Our staff will advised regarding this and hope that you’ll be more satisfied with the changes and improvements we will make should you decide to see us again in the future.

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Reviewed 2 May 2014

Arrived in Albuquerque without a place to stay and during the Pow-Wow. No rooms where we stopped. Hotel staff collaborated with sister hotels and found us a room that was quite delightful. The staff at both hotels were exemplary and I appreciated their efforts on our behalf.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Blair O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 9 May 2014

Dear Blair O,

It is very inspiring to know that we were able to get you an accommodation that satisfied your needs during your visit. Our staff will be happy to hear your kind words. Rest assured that we will continuously strive to exceed your expectations and hope to serve you much better should you decide to stay with us in the future.

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Reviewed 2 May 2014

We really enjoyed our stay. It was clean, no highway noise, friendly staff. This was our first stay at Homewood Suites. The breakfast was great! I would stay there again. I talked to other travelers in the breakfast area and they all seemed happy with Homewood Suites.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Lesa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inn_Keeper_NM, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this reviewResponded 9 May 2014

Dear Lesa R,

We are very happy to hear that you enjoyed your stay with your family. Learning from your review that the other guests you’ve spoken with were also pleased with our accommodations is truly amazing! Our guests’ satisfaction always comes first and your input is essential in achieving that goal. Thank you very much for your business.

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Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Address: 5400 San Antonio Dr NE, Albuquerque, NM 87109-4150
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Albuquerque
#24 Family Hotel in Albuquerque
Price Range: £70 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Albuquerque - Journal Center 3*
Number of rooms: 63
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Hilton
Albuquerque Homewood Suites

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