I have had to go to ABQ for work for about 14 years. I've stayed in this location because it's right next to the rental car return by the airport, so it was easy. Time was that they recognized me as soon as I walked in the door and I recognized them. Not that we necessarily knew each other's names, but we knew each other and they used to greet me warmly. The rooms were fairly well maintained, beds were comfy, etc. The front desk person handed me my goodie bag and thanked me for being an elite member. Always nice to be appreciated.
Last time I stayed there, maybe March or April of this year, the kid behind the counter was new...hey seemed to always be new in my last handful of visits. He checks me in, seemed like he was trying very hard (confirming my suspicion that he was new?), Hanes me my key and started to send me on my way. I asked him where my goodie bag was and he told me that I didn't qualify for it. It really just irritated me. Over the last several years, I have faithfully stayed at this property (unless I was attending a conference at another brand/property) and I have watched the front desk people turn over, the maintenance of the property deteriorate, and the quality of service fall off.
I can't say that I won't stay there again, but I have opted to stay at some other local hotels trying to find my new "business home away from home."
- Official Description (provided by the hotel):
- Take the Virtual Tour. The new addition to Albuquerque is the contemporary, stylish and comfortable Holiday Inn Select , conveniently located near Albuquerque International Airport, off I-25 at Exit 221, and the University of New Mexico. This elegant property is close to Albuquerque International Sunport, Kirtland AFB, and Sandia National Labs. We offer 121 spacious guest rooms with spectacular views including 540sf suites with whirlpool tubs. We are a non-smoking facility and offer FREE High-Speed Internet. Our amenities include a state-of-the-art fitness center, indoor pool, 24-hour business center, and large banquet/meeting space.Look Again at the all new Holiday Inn Select Hotel Albuquerque where we offer plush pillow top mattresses and premium bedding, a refreshing shower experience & Garden Botanika shower products, & Wolfgang Puck's Coffee. Relax and enjoy an appetizing meal or your favorite drink at the Sunport Bar & Grille. Earn points and miles with Priority Club Rewards.Businesses: Kirtland AFB, Sandia National Labs, EclipseHospitals: UNM Hospital, Lovelace Sandia Health Systems, Presbyterian Hospital, VA Hospital Universities: University of New Mexico (UNM), CNM Local Attractions: Albuquerque Convention Center, Sandia Peak/Tramway, Historic Old Town, Casinos, Balloon Fiesta, Journal Pavilion. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Albuquerque Airport - Univ Area
- Holiday Inn Albuquerque
- Albuquerque Holiday Inn