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Best Western Airport Albuquerque InnSuites Hotel & Suites
Ranked #15 of 144 Hotels in Albuquerque
Certificate of Excellence
GreenLeadersBronze level
Steinbach, Canada
Level 6 Contributor
210 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“ANOTHER GREAT BW”
Reviewed 14 March 2014

Another good BW. The hotel was well kept, the room was large and clean. The staff was very friendly and helpful. The only disappointing thing would be the social hour. Not a lot of variety. Sure could learn how to do the social hour right by checking what the Drury Inn does down the street. Very happy that the jet noise was not loud as it is close to the airport.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HOGG00007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Thank you for being a valued guest and we appreciate the business.
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1,163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
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English first
San Diego, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 March 2014 via mobile

I was very impressed with the service Best Western provided to me. Last minute, my flight filled up so I needed a hotel quick. Alexis only had the presidential suite left but gave me a great deal. Alexis was very nice and helpful. Clarence picked me from the airport in record time! I didn't wait longer than 5 minutes; Clarence was very friendly. The room was very clean, TVs looked new, and most of the room was up-to-date. I chose this hotel because of the good reviews, not the price.

Stayed March 2014, travelled solo
Helpful?
1 Thank BetaJake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espanola, United States
1 review
Reviewed 12 March 2014

Hotel was clean, good location, comfortable bed. Nice staff. The breakfast was adequate. The pool hours did not fit my working schedule. The parking adequate and easy to access. It was near good restaurants in the area. The airport was near as well. The grounds nicely kept.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Pam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Thank you for being a valued guest and we appreciate the business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, Colorado
Level 1 Contributor
3 reviews
Reviewed 9 March 2014

My husband and I recently stayed there for 3 nights and were greatly disappointed. We had to ask for clean towels, only one 'real' coffee cup was in the room ---we asked for another and they told us they usually just put one cup in! No regular coffee (or tea), just decaf was available if we wanted to brew our coffee in our room. Our bed was left unmade, no tidy-up was done at all (they did come in after we requested new towels and emptied the trash)----I made our bed each day. We had only one blanket (very light) so we requested an additional one. The breakfast was ok but we chose not to eat there. I have to think they may have been short-staffed. The parking is limited also. I have stayed in many Best Westerns over the years but I have to say this one I will not return to. I love Albuquerque but will find another place next time.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
Thank you for your recent Trip Advisor review on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornton, Colorado
Level 6 Contributor
126 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 9 March 2014

We had never stayed here before so decided to give it a try. Overall a good experience. Check in & check out were great. We had the breakfast which was very good. It's a full hot meal. The room was quiet and comfortable. The only problem here is parking. There is plenty but some of it is a little far away and they seem to be sharing a parking area with Village Inn.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank cctopcatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Thank you for being a valued guest and we appreciate the business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level 4 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 March 2014 via mobile

My previous stays here were great but this last stay had a few problems. First, if you give someone a room in the building behind the main hotel building you should tell them how to get to the main building and not leave it to them to figure it out. Second, if you know there are two people staying in the room you should put more than one bath towel in the room and/or get them a second towel before they give up half an hour later. Third, the crappy coffee maker would only make a second cup (for the other person in my party) if I held down the start button manually. Fourth, it is great to offer a sack breakfast for people taking an early airport shuttle, but if you know there are two people in the room and signed up for the shuttle, maybe you could have two of those sack breakfasts (we had to share). I hope these are just signs of a bad (and apparently understaffed) night but it was frustrating.

Stayed September 2013, travelled as a couple
Helpful?
Thank TCTraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
Thank you for your recent Trip Advisor review on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2014

The hotel was clean, staff was friendly. The room with the hot tub was wonderful . Big enough for 2 people to sit in comfortable and the water got hot very quickly. Plenty of clean big towels for us to use. The bed had a comfortable mattress, I would have liked a better blanket on top of the bed but other than that I slept fine. Pool outside was clean and inviting. I would definitely recommend the hotel for anyone just wanting a nice private room to get away.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnSuitesDOS, Director of Sales at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review, 18 March 2014
Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Airport Albuquerque InnSuites Hotel & Suites

Property: Best Western Airport Albuquerque InnSuites Hotel & Suites
Address: 2400 Yale Boulevard SE, Albuquerque, NM 87106-4214
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Albuquerque
#15 Romantic Hotel in Albuquerque
#15 Business Hotel in Albuquerque
#24 Family Hotel in Albuquerque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Airport Albuquerque InnSuites Hotel & Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites is located just a few blocks from the Albuquerque International Airport -- ABQ. Hotel guests looking for a great location will find themselves near Kirtland Air Force Base, Sandia National Labs and the University of New Mexico. Popular events near the hotel include the Albuquerque International Balloon Fiesta and Gathering of Nations Pow-Wow. Other popular attractions near the hotel include The Rio Grande Zoological Park, Albuquerque Aquarium, and Rio Grande Botanic Garden in Albuquerque. The Sandia Peak Ariel Tramway & Ski is just a short drive away. ... more   less 
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Also Known As:
Best Western Albuquerque
Albuquerque Best Western

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