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“Wonderful hotel, great value”

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Hyatt Regency Albuquerque
Ranked #29 of 144 Hotels in Albuquerque
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Wonderful hotel, great value”
Reviewed 5 April 2013

Stayed 4 nights with my husband early April '13. I was here for a conference and this hotel had everything we needed and more. Check in was quick, room was spacious, spotless and tasefully decorated and the king bed was super comfy. Shower was awesome with powerful water pressure just the way we like it. Gym was beyond expectations - so well equipped! Loved the Starbucks at the lobby and the complimentary boarding-pass printing at the business center. We rented a car so location wasn't really an issue for us. Everyone was super nice and this was the perfect place to start our 3 week honeymoon road trip. Highly recommended!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LB294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 8 April 2013
Congratulations and Best Wishes on your marriage, LB294. Thank you for making us a part of the beginning of your 3-week honeymoon and conference. It really sounds like you enjoyed being at our hotel! We're excited to see that we hit our goal of exceeding your expectations and provided a memorable experience during your stay. We look forward to seeing you again if your travel plans bring you back to the Duke City.
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1,227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
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English first
Philadelphia, Pennsylvania
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 April 2013

We ended up here by shear Priceline luck. We're here for vacation so we're not making a big deal about lack of wifi or conference space, etc, so take this review from the perspective of a vacationer! The lobby is lovely, the bar had great drinks (with the funniest and quirky bartender), and the front desk service is great. We stayed on the 13th floor -I've never stayed in a hotel with a 13th floor so that was kind of funny for us weary travelers. However once we stepped into our room we felt at ease - large bed with comfy pillows, clean bathroom, and nice view. The heater was a little loud at night, but didn't bother us to the point of keeping us up (hubby is a light sleeper). We saw a happy married couple walking the lobby, so i'm sure the hotel was busy with that wedding, but you'd never know by how attentive they were with us.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bui101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 5 April 2013
Hi There, Bui101: Thank you for staying with us and enjoying the view from the 13th Floor. We're glad you had a great stay and look forward to your next visit.
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Whitehall, PA
Level 6 Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 31 March 2013

Overall this is a very nice and well run hotel. The rooms are large and very clean. The furnishings are ok and will need to be updated soon. The staff is excellent. The two minor issues with my room were taken care of promptly and without further follow up. The check in and check out process was excellent. All members of the staff were very helpful and professional in every aspect of their job. The team that supported our seminar was very friendly and extremely efficient.

The only negative feedback was spotting two mice running around the Forque Resturant during dinner. The staff was excellent and handled the unsettling situation very well. They did inform us that they were working on the mouse infestation problem for some time and hoped to have it taken care of very soon. I appreciate their concern, however, rodents in the resturant is not very sanitary and ruined our otherwise well prepared dinner. I should note that the hotel did pay for our meal.

Room Tip: Make sure you have your Hyatt Gold Card. You get free internet, a daily cup of coffee at Starbuck...
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zebra11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 5 April 2013
Greetings from the Land of Enchantment, Zebra11: Thank you for being a Hyatt Gold Passport Member and taking advantages of Hyatt's program's perks. We do appreciate your feedback and for recognizing our attentive staff during your seminar.

Please accept our deepest regret in this manner. We have just discovered the mice issue and have worked with a reputable pest control company to quickly remedy it. We will constantly monitor the issue and regret your dining experience did not meet expectations.

Please contact me whenever you return to our hotel so that I can personally look after your stay. I want to ensure that you remember us for all the right reasons! See you soon.
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Anaheim, California
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2013 via mobile

For someone who's worked in hotels for the last 5 years, I was very impressed with this hotel. Very nice staff, updated rooms, and rooms that were actually clean. Came for a wedding and the banquet servers were polite and nice. Thanks for a great stay. Gilbert was great at the front desk.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poefolk3434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 5 April 2013
Greetings from the Duke City, poefolk3434: It is great to hear that you had a great stay with us. Thank you for taking the time to review our hotel and we'll see you on your next visit!
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Nashville, Tennessee
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 March 2013

Stayed for meetings in convention center across the street. Nice public spaces, clean standard Hyatt room. Serivice was willing but a little spotty: after asking for the missing cream and sugar, we got one pot of real cream, no sugar. asked for the sugar and got more coffee. Finally, after asking what the problem was, we received a tray of hot pot of coffee, cream, sugar, and sweet rolls. Efficient front desk and always pleasant staff. Companions were very happy with the gym and pool.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happyfeet91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 5 April 2013
Dear happyfeet91: Thank you for your review of our hotel while you were attending meetings at the convention center. The Hyatt Regency Albuquerque is known for its friendly and helpful staff who always strive to answer our guests wishes. We formally apologize for the spotty service and have addressed this issue with our associates.

We are looking forward to welcoming you again during your next stay to the Duke City and know that you will receive the best service.
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Albuquerque, New Mexico
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 March 2013

We received a gift certificate to stay at this hotel during the holidays. My husband and I decided to go for our wedding anniversary. Although I never received an email confirmation for my room, the reservation process was great. Gilbert was great when we were checking in and he even upgraded us to a corner room on the 17th floor. Wonderful view. However, I would check the thermostats in the room because no matter how low we put the temperature on it, the room was quite warm the entire time. Valet parking was easy and the Starbucks inside the hotel was great.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebeccaBejcek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 27 March 2013
ReebokB: Thank you for staying with us during your exciting celebration and for recogizing Gilbert during your check-in process. I know that upgraded mountain view was a plus. We are delighted to see that the secured, city underground parking was a great option and that you visited Starbucks.

I apologize that you did not receive an e-mail confirmation regarding your stay and believe this to be an isolated occurrence. Our engineering team has followed up on the thermostats to ensure they are properly working.

Congratulations on your wedding anniversary and please contact me for your next reservation. I will personally oversee your next stay. See you soon.
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Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 March 2013 via mobile

Stayed here for 1 week during a convention
Front desk and check in was quick and easy
The issue is the room. The patchwork job done to the wallpaper was awful . Sheets were stained , no coffee machine , poor lighting.
Convenient location was a plus

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, 22 March 2013
Dear G P: We sincerely apologize that your experience at our property was less than memorable, "not typical". I only hope that you will give us another opportunity to restore your faith in the Hyatt Regency Albuquerque and demonstrate the world-class service that defines our core values. Our Rooms and Engineering Department are reviewing this isolated situation.

Please contact me directly should you find yourself staying with us again. It would be my pleasure to assist in making sure your next visit is memorable for all the right reasons.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Albuquerque

Property: Hyatt Regency Albuquerque
Address: 330 Tijeras Ave NW, Albuquerque, NM 87102
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Business Hotel in Albuquerque
#33 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Hyatt Regency Albuquerque offers the quintessential location for both business and leisure travelers. Make yourself at home in your spacious guestroom, explore the shops and events in our downtown neighborhood, or lounge at the pool between meetings. Here, you’ll find that productivity and relaxation are constants during your time in Albuquerque. WHAT MAKES A SEAMLESS STAY: SPACIOUS ROOMS: 382 guestrooms including 8 different upgrade options MEETINGS MADE EASIER: 30,000 sq ft of flexible, indoor meeting space with unique venues and a dedicated staff LOCATION IN DOWNTOWN ALBUQUERQUE: Situated across the street from the Albuquerque Convention Center, and moments away from dining, shopping, and entertainment ECLECTIC DINING: 5 on-site dining possibilities including seasonal menus and vegetarian options PLENTY OF PLACES TO RELAX: Read, enjoy a bite to eat and stay connected with free Wi-Fi in our light and airy atrium, or go for a dip in our recently renovated, rooftop pool complete with oversize hot tub. Outdoor fire pit coming soon! ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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