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“HoHum in New Mexico”

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Hyatt Regency Albuquerque
Ranked #25 of 143 Hotels in Albuquerque
Reviewed 11 November 2013

I stayed at this hotel for 4 nights in late October. The purpose was for business. In spite of multiple requests, I could not get a room with a king bed. The first room I was given was right next to the elevators. I went back downstairs and asked for a quiet room. I was given a corner room on the 19th floor with was much better.

The rooms are run down and in serious need of a make-over. For example, the grout in the bathroom was stained and peeling.

I did like the bath amenities and the Starbuck's credit each morning. Other than that, this was just another overpriced box hotel.

  • Stayed: October 2013, travelled on business
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Thank TeamZMintHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, Assistant Front Office Manager at Hyatt Regency Albuquerque, responded to this reviewResponded 25 December 2013

Thank you for staying with us in October, TeamZMintHill, and providing a review regarding your stay. We appreciate reading your concern and have reviewed it with our management team.

Our hotel with undergo a major multi-million dollar renovation and apologize that you were placed in a less than desirable room. This was not our intent. Please give us another try if your travel plans bring you back to the Land of Enchantment in the future.

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962 - 968 of 1,346 reviews

Reviewed 6 November 2013

Great staff and very helpful about getting to know the place better. Asked for places to eat , they directed us to many different places. If you are there during October, definitely check out baloon festival ($60 includes ticket and transportation). The only negative is internet is not included in the price. $19.95 per day should be free as is in every other brand of hotels.

  • Stayed: October 2013, travelled on business
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1  Thank Soham G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, Assistant Front Office Manager at Hyatt Regency Albuquerque, responded to this reviewResponded 25 December 2013

Thank you for writing a candid review about our hotel. Looks like you had a great stay! Complimentary Wi-Fi is available in the lobby and lobby atrium and Gold Passport Members receive complimentary internet. We do hope to see you back soon.

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Reviewed 1 November 2013 via mobile

I am so thrilled I registered for the gold passport when I booked the room as the perks were more than I expected and more than other hotels. Free parking, Starbucks, and WiFi. It was the best part of my stay here.

Stayed: October 2013, travelled on business
Thank Krismamabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, Excellence Ambassador at Hyatt Regency Albuquerque, responded to this reviewResponded 17 May 2014

Krismamabear: It was our pleasure to have been your host hotel while you were in the Duke City and certainly hope that you had an enjoyable stay. Let us know when you are back so that we ensure you continue to receive your Gold Passport program perks.

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Reviewed 28 October 2013

We arrived at the hotel at 6:30 PM but the front desk told us they were overbooked and would move us to a hotel several miles away for the night. We had a guaranteed reservation and our credit card had been charged. Since we were meeting business associates for dinner at 7:00PM in the hotel lobby (and we needed to change after a long day of travel) and the convention center where our meeting was being held was just across the street from this hotel, we were not too happy. The manager finally agreed to move us to a hotel down the street, but we still missed our dinner. They comped the room for the night, but still...I expected top notch service from a Hyatt Regency. Having to move our luggage the next morning from the new hotel back to the Hyatt was a major inconvenience. We were truly disappointed with Hyatt. Next time we just may avoid the Hyatt "experience" altogether. There are always options. You expect to have a room ready for you when you guarantee your reservation.

  • Stayed: October 2013, travelled on business
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Thank RxRusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, Assistant Front Office Manager at Hyatt Regency Albuquerque, responded to this reviewResponded 19 December 2013

Dear RxRusty:

Thank you for writing and sharing feedback on opportunities for improving our guest experience. We gave our best efforts to honor your reservation, but, unfortunately, with our hotel being sold out, we relocated a number of guests to nearby comparable hotels where we paid for the 1st night's stay. We clearly understand how frustrated you were and we do apologize.

We attempted to contact all guests via email or phone regarding the situation prior to their arrivals. And, for not being able to communicate this to you, we fell short of meeting your expectations.

We hope you do consider revisiting our hotel so we may have the opportunity to regain your confidence.

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Reviewed 21 October 2013 via mobile

The lobby bar was closed more than it was open . The concierge desk was empty half the time we were there . Organizing a table for 6 for breakfast took 20 min . This was all during a business conference . They were the official hotel . Rooms were typical but could use an overhaul

Stayed: October 2013, travelled on business
Thank Sam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, Assistant Front Office Manager / VIP Ambassador at Hyatt Regency Albuquerque, responded to this reviewResponded 23 October 2013

Dear Sam K:

Thank you for writing and sharing feedback on opportunities for improving our guest experience. We sincerely apologize for the areas that we fell short of meeting your expectations. We appreciate you staying with us during your conference and value your comments as guest satisfaction is our number one priority. Our management assures you we will take your comments into consideration for improving our property and overall guest experience.

We hope you'll consider staying with us again in the future to see our improvements. Thank you again for writing.

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Reviewed 18 October 2013

Most important advice: read all the other reviews! They are correct on many points! (unfortunately). Hyatt, you should strip this of it's "Regency" moniker--not up to the standards, just because you update the lobby, does not make a Hyatt Regency. I'm just sayin'.

Outdated in so many ways--I felt as if I was back in time to an old hotel in 1980. Everything (except for the updated lobby), felt antiquated--difficult to pinpoint, but I encourage you (and hopefully Hyatt) to read the other reviews.

Another point of advise IF you stay here--ask for a room with a view--at least there is THAT! Unfortunately the architect designed most rooms with minimal view of the beautiful mountains. Make sure you at least get that. (Who puts a room on a corner of a hotel with only ONE window that does not even look at the mountains?!) Yeah, that cannot be "fixed" without major construction, so at least ASK for a room with a view of the mountains, so that you can be distracted from the dismal surroundings of the Hyatt Regency Albuquerque. Ugh!

Room Tip: Ask for a room with a view of the beautiful mountains!
See more room tips
  • Stayed: October 2013, travelled on business
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1  Thank Olent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 October 2013

Dear Olent:

Thank you for taking the time to write your candid review. We consider all feedback from our guests to be very important and valuable and strive to ensure all our guests expectations are not only met but exceeded. We are disappointed to read that due to your room location, the view of the Sandia Mountains was obstructed.

We value you as our guest and do hope you'll give us another opportunity to extend our hospitality the next time you travel to Albuquerque.

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Reviewed 18 October 2013

We were in Albuquerque for the Balloon Fiesta. This property is located a reasonable distance away and right near 2nd Street which you can ride straight down to get to the Fiesta without getting on the highway which is jammed on Fiesta mornings. The downside of the location is that Central Avenue is a bit seedy with "gentlemans clubs" and biker bars galore. Everything else was out of business. We tried to walk to a decent restaurant for lunch and couldn't find anything but pizza. Forque, the lobby restaurant, was already closed. So be ready to drive to anything you want to see or do or eat.

The room was fine, beds good. There was no safe in the room, unheard of in this day and age. Also unacceptable is charging for internet. At a Hyatt Regency this should be included. Bottled water for $5? Are you kidding?

We had breakfast in the restaurant, Forque, and it was acceptable. Service was good and the food was hot. We did not eat from the buffet as there were alot of people in the room which tends to make me stay away, but the menu was plenty and we got decent value for the price.

Part of the focus seems to be the many shops in the lobby. A little more attention to guest value would be appreciated. I understand from staff that this property was recently purchased and will be upgraded. Some amenities would be useful.

We're going back to the Balloon Fiesta next year but will try another hotel. This wasn't worth the money I spent.

  • Stayed: October 2013, travelled with family
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1  Thank Mariank9camp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEMETRIS A, Assistant Front Office Manager / VIP Ambassador at Hyatt Regency Albuquerque, responded to this reviewResponded 23 October 2013

Dear Mariank9camp:

Thank you for providing your candid feedback on TripAdvisor and staying with us during Balloon Fiesta. I hope that you will consider giving us a second chance to provide you with a better experience during your next stay.

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Additional Information about Hyatt Regency Albuquerque

Address: 330 Tijeras Ave NW, Albuquerque, NM 87102
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Albuquerque
#33 Romantic Hotel in Albuquerque
Price Range: £79 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Hyatt Regency Albuquerque offers the quintessential location for both business and leisure travelers. Make yourself at home in your spacious guestroom, explore the shops and events in our downtown neighborhood, or lounge at the pool between meetings. Here, you’ll find that productivity and relaxation are constants during your time in Albuquerque. SPACIOUS ROOMS: 382 guestrooms including 8 different upgrade options MEETINGS MADE EASIER: 30,000 sq ft of flexible, indoor meeting space with unique venues and a dedicated staff LOCATION IN DOWNTOWN ALBUQUERQUE: Situated across the street from the Albuquerque Convention Center, and moments away from dining, shopping, and entertainment ECLECTIC DINING: 5 on-site dining possibilities including seasonal menus and vegetarian options PLENTY OF PLACES TO RELAX: Read, enjoy a bite to eat and stay connected with free Wi-Fi in our light and airy atrium, or go for a dip in our recently renovated, rooftop pool complete with an oversized hot tub. ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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