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Ramada Albuquerque East
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Reviews (407)
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All reviewsgentleman workinghash brownsroom was clean and comfortablewafflesconvenient locationcalifornia
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324 - 329 of 407 reviews
Reviewed 7 February 2014

This property didn't live up to the description on the web site. Room was clean, but looked "old" and came with the latest(?) 27" tube TV set. Rather difficult to find if you don't know the area. There was no information book in the room, but I did track one down. The lady working the breakfast was very friendly and helpful, but the food left something to be desired. We had planned to stay two nights, but left after one.

Room Tip: I don't know where the "good" rooms are.
Stayed: January 2014, travelled with family
Review collected in partnership with this hotel
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alhafiz a, night auditor at Ramada Albuquerque East, responded to this reviewResponded 8 February 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Night Auditor
Quality Inn and Suites
505-271-1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

This Quality Inn is worth a better review than it has been given. Under new management and a new management team, the hotel is turning a new face to not only provide a clean and restful stay but to offer other services besides a bed and breakfast. The hotel has expanded its services to allow guests to plan wedding events and other social gatherings that can handle a large party. The staff is extremely helpful and professional. The hotel provided safe and timely shuttle service to and from the airport. We were very pleased and grateful to the staff for making our stay and our use of the conference room to perform the wedding of our niece and her new husband a successful event. We would like very much to use them again for future events. We would also like to mention our gratitude to Jacob and Tessa who made it all possible, Joseph from maintenance for setting up the conference room with chairs, tables, decorations and clean up, Lauren, who handled the hotel breakfast with aplomb and made sure that everyone was happy and full, plus offered refills on your coffee,you didn't have to get the refill yourself and to the rest of the staff that provided clean rooms and smiles to make your day!

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Intrepidhiker2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alhafiz a, night auditor at Ramada Albuquerque East, responded to this reviewResponded 5 February 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Property CHI
Night Auditor
Quality Inn and Suites
505-271-1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

We had traveled on the road all day with poor wifi connection so we tried just stopping at this hotel because it was convenient to the highway. Based on the nice lobby, we booked the room. It was a mistake, but because we hauled the luggage all the way to the room, we made the best of it. The carpet was filthy and worn. The shower tiles/grout was nasty, too. Basically the rooms need to be gutted and remodeled to match the quality of the lobby. We checked out as soon as we had a few hours of sleep.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Essie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alhafiz a, night auditor at Ramada Albuquerque East, responded to this reviewResponded 5 February 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Night Auditor
Quality Inn and Suites
505-271-1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

Reserved room not available upon arrival, yet it WAS available at 8 a.m. the next morning. Did Housekeeping work overnight. No trash can or ashtray in room. Hair dryer exploded in sparks. UNCLEAN, antiquated. BELOW AVERAGE PROPERTY. Only thing pleasant about my stay here was the breakfast attendant who worked her tail off and was just full of life.

Room Tip: Don't stay here.
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank drosene1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alhafiz a, night auditor at Ramada Albuquerque East, responded to this reviewResponded 14 January 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Night Auditor
Quality Inn and Suites
505-271-1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

The check in process was fast and friendly. The breakfast was great with a great breakfast helper.The gentleman working the front desk was very professional and courteous I believe his name was Jason. We will always stay here when in Albuquerque.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank miriam o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alhafiz a, night auditor at Ramada Albuquerque East, responded to this reviewResponded 14 January 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Property CHI
Night Auditor
Quality Inn and Suites
505-271-1000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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