I stayed here for 5 days with my partner: 2 for work and 3 for fun. It's the longest I've ever stayed at a hotel, but since the reviews here were far better than the other Sheraton in Albuquerque I chose this location. I'll get the bad news over with first. The wifi is spotty, slow, and expensive, a terrible combination. I would give this hotel 5 stars if not for the issues I had. I was placed in a corner room at the end of the hallway and the wifi ($21 for 2 days) rarely worked. There's no advantage to being in the corner, as there's no windows on the ends of the hotel and the room was the exact size and shape as a central room. I paid for wifi, but signal was weak and would disappear completely for hours at a time. I had scheduled a skype meeting upon my arrival at the hotel and was forced to cancel it half way through because of issues with the internet connection. The staff were initially resistant to switching my room, instead sending an "engineer" who admitted he was unfamiliar with their system and suggested I call their outside provider. I wasted a half an hour on the phone with them, spoke with a second engineer and had the front desk suggest I call their vendor, again. I eventually moved, after two days, to a room by the elevators and the wireless connection worked fine. The room was identical. When I checked out, I asked if they would pro rate or remove the cost for the first 2 days of wifi, since it didn't work. They offered to remove the fee, but when I saw the email with my final bill, the charge was still included. I emailed and received no response. So, that's the mess that was the internet situation. Otherwise, I really loved the hotel. My partner has a gluten allergy and the room service and restaurant staff were very patient and helpful in finding gluten free foods for her (and identifying items with hidden gluten, like the chile sauces). The green chile stew is really good, I highly recommend it. The lobby and bar were warm and welcoming. It actually felt more like a resort than an airport hotel. Very relaxing. It was never more than 15 minutes to anywhere I wanted to go and the view is gorgeous. The staff were generally very helpful, friendly and kind. They seemed unusually recalcitrant on the wifi issues, but I imagine they're rather sensitive since guests uniformity hate the fact that they're charged for a service most hotels provide for free. I travel to Starwood hotels frequently, and this is a consistent (and shortsighted) policy across the classic, older Sheratons, especially the conference and airport hotels that cater to business travelers. Tourist-oriented hotels, like Aloft and Westin offer it for free. So, overall, I had a good experience...but being charged a fee for service I didn't use, and being forced to spend hours of my vacation dealing with a wifi problem that could have been easily addressed has left a sour taste in my mouth.
- Official Description (provided by the hotel):
- The Sheraton Albuquerque Airport Hotel is just minutes from the Historic Downtown Plaza and offers 24-hour complimentary shuttle transportation to and from the Albuquerque International Airport. ... more less
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