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“WOW! Experience at the Sheraton Albuquerque Uptown!!”

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Sheraton Albuquerque Uptown
Ranked #21 of 144 Hotels in Albuquerque
GreenLeadersSilver level
Reviewed 8 August 2014

I had an amazing 24 hour experience in Albuquerque at the Sheraton Uptown!!! The customer service is excellent and the extra special feature was shuttle service to local malls and restaurants. I had three magnificent Sheraton shuttle drivers while I was there - two young men and a young lady. All of the drivers were very accommodating and pleasant. However, the young lady shuttle driver - the only female shuttle driver on their staff -- was over the top!!! As far as I'm concerned, she wins the Supreme Customer Service Award!! This young lady offered to take me to a local restaurant after she picked me up from the mall. I just mentioned in conversation that I needed a snack and she suggested several local authentic Mexican restaurants. Long story short, we called her favorite restaurant to place a "to-go" order and the restaurant employee said they could not take an order because they were about to close. The Sheraton shuttle driver said for me to mention her name and she knew the name of the restaurant employee who was on the phone! I handed her my phone and the restaurant employee ended up saying he would take the order because he wanted to make sure her customer was taken care of -- in spite of the fact that they were about to close! AMAZING! Relationships matter and it was obvious to me this young lady knew how to build great relationships. She was great! The food was great! I had a WOW experience at this Sheraton Albuquerque Uptown hotel!!

Room Tip: Rooms are large and very comfortable. Bedding is EXCELLENT!!
  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
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3  Thank GigiDixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 1 September 2014

Dear GigiDixon,

WOW! WOW! WOW! Thank you for the kind review!! We truly do have an amazing staff , always their for our guests, and we appreciate you recognizing them in such a manner. Please come back and visit us for another great experience.

Warmest Regards,
Carrie

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Reviews (1,310)
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581 - 587 of 1,310 reviews

Reviewed 7 August 2014

A friend and I spent 5 nights at the Sheraton Albuquerque Uptown. We came for a two day business conference, and stayed a few extra days to do some sight-seeing. The hotel was comfortable, and we enjoyed the two meals (one breakfast and one dinner) we had there. The hotel is in walking distance of a number of other restaurants and a variety of shops. The manager, Richard Mannis, was a pleasure. After personally helping us move into our room, he couldn’t do enough to make our stay a pleasant one. He is truly an asset to the hotel.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank cltbtbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 1 September 2014

Dear cltbtbt,

We couldn't agree with you more ... Richard is an amazing asset! Thank you for the accolades and they will be passed on. Our hotel offers a plentitude of things to do and we're glad that you enjoyed them. Please come back to visit us in the future.

Warmest Regards,
Carrie

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Reviewed 6 August 2014

We really enjoyed our stay at The Sheraton Uptown. The room was large and comfortable and the staff was very friendly. the shuttle driver this past Saturday evening did a great job getting us and a few other guests to a concert venue. The bar is lovely and the pool very welcoming. We will stay there again and recommend this property to our friends.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 1 September 2014

Dear Danielle211,

Thank you for your kind words. We take a lot of pride in our service and I'm glad that this was demonstrated to you. Our staff is above par and will always be around to assist you. We appreciate your loyalty, and the recommendations! Looking forward to your return :-)

Warmest Regards,
Carrie

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Reviewed 5 August 2014

Hotel was comfortable and had friendly staff. Bar was nice to have a glass of wine before you head out to dinner on the town. This is a great location for travelers as it is close to many well known shops and restaurants. It is a safe area and in the same area where many of the Breaking Bad hots spots are. In fact, A1 Car Wash is on the same street, just drive further east. You are very close to the downtown and the attractions in and around the Market. This is the area of town to stay in.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank sidereus_nuncius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 1 September 2014

Dear sidereus_nuncius,

Thank you for choosing to stay with us and for the review! There really isn't a better area to stay in when visiting ABQ. Food, shopping, hiking, biking ... we do have it all. We're so happy that you enjoyed your time with us, and that our staff took good care of you. Hopefully this means that you'll visit us again! Let us know if we can do anything for you.

Warmest Regards,
Carrie

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Reviewed 4 August 2014

Stayed at the Sheraton after canceling at another Albuquerque hotel in Old Town. The Sheraton, was great, staff was wonderful, room was clean, very pleasant stay. Will have no problem at all staying at Sheraton Uptown again. Thanks!!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank grbcjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 2 September 2014

Wonderful Stay!

These are two wonderful wonderful words that any Guest Services and Hotel Mgr welcomes.
Combined with the valuable and quality time that you both took to emphasize how important the priority of guest safety and security is so much understood.

Once again, just please allow me to say thank you for taking the opportunity to share with us through this much needed social media. It continues to make us better in guest communication every day. Please do visit us again very soon as we look forward to saying 'Welcome Home'!
Yours in Hospitality,

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Reviewed 1 August 2014

Checked into a hotel for the first time in my life in a wheelchair rather than carrying bags. Night manager Richard Mantis asked my wife if she needed help and she explained about our wheelchair situation. He walked with her to show her handicap parking, helped unload the wheelchair, put it together, and personally wheeled me up to our handicap room, telling me about a family member who had to use a wheelchair and helping me feel more comfortable. Thanks for making an awkward situation pleasant.

Room Tip: Nice handicap rooms near elevators.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 4 August 2014

Dear Steve L,

There is never a need to feel awkward when staying with us! Your family is our family and no task is too big for us to handle. We are ready, willing, and happy to help. Thank you for the thoughtful review, and don't ever hesitate to reach out to us shall you choose to visit us again. We'll ensure all is in place and ready to go for you and your lovely wife.

Warmest Regards,
Carrie

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Reviewed 30 July 2014 via mobile

Everything was clean and comfortable. The pool and hot tub were nice. The service was great. And I enjoyed the extra thoughtfulness of complimentary bottled water.

But seriously? Ten dollars for Wifi?! It's free EVERYWHERE now. Get with it, Sheraton. Add free wifi and I add another star. :)

Stayed: July 2014
2  Thank Maren F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carrie C, Front Office Manager at Sheraton Albuquerque Uptown, responded to this reviewResponded 4 August 2014

Dear Maren F,

We appreciate you choosing to stay with us and taking your time to write a review. Please know that while we understand the inconvenience that guests feel towards paying for internet, it's a common practice amongst full-service hotels. Granted this does not ease the frustration, but we do offer several options to include free WiFi in the lobby for all of our guests. If you prefer the comforts of your room, we also offer a $15 p/night Club floor upgrade which includes WiFi, breakfast, and evening snacks. I hope these options will bring you back to our hotel and ultimately result in a better stay.

Warmest Regards,
Carrie

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Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Blvd NE, Albuquerque, NM 87110-3604
Phone Number:
Region: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#22 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range: £74 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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