I had an amazing 24 hour experience in Albuquerque at the Sheraton Uptown!!! The customer service is excellent and the extra special feature was shuttle service to local malls and restaurants. I had three magnificent Sheraton shuttle drivers while I was there - two young men and a young lady. All of the drivers were very accommodating and pleasant. However, the young lady shuttle driver - the only female shuttle driver on their staff -- was over the top!!! As far as I'm concerned, she wins the Supreme Customer Service Award!! This young lady offered to take me to a local restaurant after she picked me up from the mall. I just mentioned in conversation that I needed a snack and she suggested several local authentic Mexican restaurants. Long story short, we called her favorite restaurant to place a "to-go" order and the restaurant employee said they could not take an order because they were about to close. The Sheraton shuttle driver said for me to mention her name and she knew the name of the restaurant employee who was on the phone! I handed her my phone and the restaurant employee ended up saying he would take the order because he wanted to make sure her customer was taken care of -- in spite of the fact that they were about to close! AMAZING! Relationships matter and it was obvious to me this young lady knew how to build great relationships. She was great! The food was great! I had a WOW experience at this Sheraton Albuquerque Uptown hotel!!
- Official Description (provided by the hotel):
- A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more less
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- Also Known As:
- Sheraton Albuquerque Uptown Hotel Albuquerque
- Albuquerque Sheraton