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“Worst Mistake”

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Comfort Inn & Suites North
Ranked #45 of 144 Hotels in Albuquerque
Certificate of Excellence
Reviewed 27 April 2014 via mobile

We usually stay at the Comfort Inn in Moriarty, it was late and we were tired so we decided to stay here. Big mistake! We checked in and found bugs! I took pictures to show the front desk and asked for a refund. They gave me a refund but I think only after he charged the card again, because I am still fighting this charge on my credit card! The manager keeps saying a refund was issued but my credit card still has a charge for this motel! Not happy and will not stay here again!

Stayed: April 2014, travelled on business
3  Thank wynnde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 2 May 2014

I apologize for your enconter of running into a pest in the hotel. Unfortunately in the spring the world comes alive especially after we spray which we do on a monthly basis at our hotel. I apologize that pest activity was unfortunately a little active after our spraying and that you had to see a bug. In the future asking for a room on the highest floor is a good idea in the springtime and once again, I do apologize. Shelli

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197 - 203 of 288 reviews

Reviewed 23 April 2014

Hotel room was good. Bed was firm and comfortable. Swimming pool needed some work on it and spa was closed. Adela was very helpful at breakfast as she knew what she was doing and very friendly. Even took care of your plates after you finished eating. Nice sunny person.

  • Stayed: April 2014, travelled with friends
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Thank USTWO4251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 24 April 2014

Thank you for your comments. We are looking in the future to have our pool room completely updated. We can hardly wait as I am sure our guests will appreciate it as well. I will pass on your comments to Adela as I know how much she will appreciate them. We look forward to having you stay with us again. Shelli

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Reviewed 22 April 2014

I would highly recommend this motel. A very friendly & helpful staff. (A little girl tripped in the breakfast area and all the staff, including the manager, responded to assist the girl to her feet, assure she was ok, and clean the mess created). As a side light, the breakfast was very good.
The room was very comfortable, clean and the price was very good.

Room Tip: I found the the Comfort Inn Website gave the best price for the room.
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  • Stayed: April 2014, travelled as a couple
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Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 23 April 2014

I appreciate that you notice how attentive my team is. They truly do care about our guests and want to make sure each and every one of them is ok during their stay. We are glad you enjoyed your stay and hope you have the opportunity to stay with us again in the future. Shelli

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Reviewed 6 April 2014

We just needed a one night stay. This was terrific, clean, well equipped and friendly staff for a reasonable price.
Adela in particular was a wonderful host for breakfast.
The complimentary breakfast had a reasonable selection.

  • Stayed: April 2014, travelled as a couple
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Thank thebytedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 7 April 2014

We are so glad you had a terrific stay with us for your one night. Adela will love to hear how you appreciated her in breakfast as well. We would love to have you stay with us again the next time you are in the area. Shelli

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Reviewed 2 April 2014

Easy to reserve on web site. Staff was very friendly. Room (#228) was clean. Bed was comfy. Everything worked. There was a good bit of street noise coming in through the window though.
Breakfast was tasty: waffle, eggs, bacon, fruit and more. Good selection of tv channels. 5 minutes to airport.
As with most hotels, under-window A/C unit was loud.
I would return.

Room Tip: Suggest choosing room on west side if you are noise sensitive. Crank up A/C as soon as you arrive, t...
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  • Stayed: April 2014, travelled with family
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Thank calebr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 3 April 2014

Thank you so much for staying with us and for your comments. We appreciate knowing we are doing something right. I will definitely look into the outside noise and see if there is anything we can do to limit that more. We hope to have you stay with us again. Shelli

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Reviewed 31 March 2014

This place offers very pleasant accommodations at a reasonable price. The king suite was roomy and clean. Matt, at the desk, was very helpful and Della, who took care of the breakfast area, was friendly and attentive, even while she busily kept all the stations running, filled and clean. The only negative is that our non-smoking room was next to smoking rooms, and the smell of the corridor was reflective of this fact.

Room Tip: If a non-smoking room is important to you, you might ask how near it is to smoking rooms.
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  • Stayed: March 2014, travelled with family
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Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 2 April 2014

We are happy you enjoyed your stay with us and appreciate your comments. Our team takes pride in their work and I believe it shows. I will definitely pass on your words to Matt, Adela and Tessie. They will be happy to know a guest takes the time to appreciate them. Shelli

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Reviewed 30 March 2014

In all categories, based on "hotels in NE Albuquerque", the best choice I have ever made. From the cooperativeness, courtesy and friendliness of the staff, especially Matt, who took our reservation and followed through with the requested room change the next day; an actual breakfast with eggs, sausage, good waffles, yogurt, muffins, etc.; to the quality of the linens and the comfort of the beds; the spacious and well-equipped rooms; and the easy-to-navigate parking lot, in a full-size truck with a big camper, this hotel was the best place I have ever stayed, in 40 years of business and personal travel, for under $100. At under $70, with an indoor pool, it is a fantastic bargain. I'll pay for your room if you don't agree!

Room Tip: The two Queens is the best value if you need two beds. The King suite with roll out is also great, w...
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  • Stayed: March 2014, travelled with friends
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Thank MikeyMike65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelli F, General Manager at Comfort Inn & Suites North, responded to this reviewResponded 31 March 2014

Thank you for your "glowing" review. Our team will enjoy hearing your comments. I know how hard they work to make the rooms as clean and comfortable as possible. From the front desk to breakfast to housekeeping and maintenance, we have a team that really likes their jobs and doing everything they can to make our guests as happy and comfortable as possaible. Shelli

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Additional Information about Comfort Inn & Suites North

Address: 5811 Signal Ave NE, Albuquerque, NM 87113-1902
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Albuquerque
Price Range: £47 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites North 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Comfort Inn & Suites North Hotel Albuquerque
Comfort Inn And Suites North
Comfort Inn North
Comfort Inn Albuquerque
Albuquerque Comfort Inn

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