We traveled to Albuquerque for my Nephews wedding. My sister in law booked a block of rooms and we were with a party of 20 at the Amerisuites, Uptown.
All went fairly well, the rooms were nothing special, the contenental breakfast was even above average for what it was.
The real problem came when we went to check out and carry our luggage to the car. Sometime in the night, someone had stolen our car. We went in and informed the clerk and she did call the police for us.
She called the manager who refused to come to the hotel and meet with us. She did not know the insurance policy or any other information that would help us.
She left the problem up to a VERY young and apparently inexperienced clerk to handle a very bad situation. We were not comped our room, even though we asked and we even had to find our own way to the airport to rent a car to return home.
Later we found another vehicle had been stolen the same night and talking to the younge couple, we found they were getting about the same assistance we did. Their pickup had been parked beside ours in the parking lot.
After we returned home, I got a claim number from our insurance and called Amerisuites to share the number. There inurance agent was VERY short with me and informed me they were not responsible because they have a sign saying they are not and a security guard. They have no security cameras at this hotel. As far they were concerned, they had reviewed the claim and found the hotel to have no fault at all in the situation.
Amerisuites has yet to contact me and even show concern for what happened on their property even though I did call thier customer care line and give them all the information.
My advice is to avoid this amerisuites at all cost.
In my opinion all they want is your money and if you have any problems, tuff!
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- Also Known As:
- Hyatt Place Uptown Hotel Albuquerque
- Hyatt Place Albuquerque
- Hyatt Place Hotel Albuquerque
- Albuquerque Hyatt
- Hyatt Albuquerque