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Hampton Inn University Midtown Albuquerque
Ranked #18 of 144 Hotels in Albuquerque
Certificate of Excellence
Bloomfield, United States
Level Contributor
8 reviews
8 hotel reviews
“EVV Stay”
Reviewed 16 June 2014

Always a good experience. Front desk staff is always very friendly. The staff is always professional and willing to help. Hampton is always my first choice when traveling for work or personal. Thank you for always making my stay a great experience.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jacque D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 17 June 2014
Great way to start our day, Jacque D, we are having one hot summer this year, and your review made us feel "Cool", guess that is the word we could use how we feel, it makes our day to see a 5 Star review. Hampton is a great brand for leisure or work, Hilton does a great job, hope you are a Hilton member, when you return, if you are not we can enroll you and give you back credit.
Thank you again.

Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
Email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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727 reviews from our community

Traveller rating
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    188
    74
    29
    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Albuquerque, New Mexico
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2014 via mobile

My family and I stayed here and needed a crib for our young one. It is written on their homepage that cribs are available. For the price you pay, you should expect certain amenities and am disappointed that they were unable to accommodate our needs. Other than that, the rooms are much cleaner than most hotels in the area. I would recommend this hotel but wish they would of been able to accommodate our family better.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mcb180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 16 June 2014
We dropped the ball on this, Mcb 180, I know first hand how important it is to have a baby crib, I have 11 grandchildren, and they do travel when they go on trips and stay also with Hampton. I am glad you found the rooms clean, if you stop by and spend the night let us know, we want to take care you and all guests that need a crib, we are sorry once again, we will do better and get more cribs,

Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
Email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, United States
1 review
Reviewed 13 June 2014

Great hotel, quick and speedy service, clean rooms, the staff was nice and helpful, highly recommended. Great place to stop by if you are on the road and travelling. The area was also safe so it was no problem leaving the car in the parking lot. Would suggest anyone going in town to stop there. Hampton Inn seems like a good chain of hotels.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Yevgeniy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 14 June 2014
Well good morning, Yevgeniy B, you sure started our day with big smiles all around, we all have coffee in our break room each morning, each day we all strive to do better for our guests, you are the ones that put food on our table, and we know that, getting a 5 star review make us all feel rewarded we all want to thank you and if you stop by have some coffee with us and see what we are all about.
Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
Email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Venice, Florida
Level Contributor
177 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 6 June 2014

This Hampton is a star below our usual rating. The bed was lumpy & soft & the pillows should also be replaced. The room was clean as was the rest of the hotel. The front desk staff was OK but I think the one clerk should learn to address guests as Mr. & not "boss". The breakfast dining area needs a supervisor. All the tables were dirty and when I found the attendant she was in the back area reading the paper. I think this hotel's manager needs to give some extra training and bring this hotel up to the normal Hampton standards. I also found it strange about the lack of luggage carts. Searched over a 30 minute time at check out and never did find a cart.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 7 June 2014
Good day, David N, we fell short of our goals to achieve your expectations and that of all of our guests, I have brought this to the attention of those staff members responsible for your stay.
We pride ourselves with great customer care and respect to each of our guests, the breakfast area should always be clean and you are right, the beds have been brought to the attention to the housekeeping department. Thank you for helping us do a better job. We hope you give us another chance to show you we take your review serious.

Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
Email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington, United States
2 reviews
Reviewed 2 June 2014

We had speedy check in, rooms were nice and clean, and the hot breakfast was great. We were in town for a tournament and the families who booked their rooms here enjoy all the amenities including the pool.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 3 June 2014
Good morning, Jennifer H, from Farmington, NM, we are also members of the Farmington Chamber of Commerce, we have a lot of folks from Farmington, your review helped us move up on the rankings, the staff is all smiles, your 5 Star review is a great start to our work day. Thank you again.
Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

I arrived late evening with 2 car loads of stuff I needed to take to our 2 rooms, and my first indication that something was odd when the front desk clerk told me there are luggage carts available at the other entrances to the hotel (and not in the entry lobby). I drove to the other entrances and found no carts, and I went to each of the other 3 floors of the building looking for a cart. I returned to the desk to report there were no carts to be found anywhere, and then learned there are only 2 carts for the hotel and that other guests must have them in their rooms.

Two carts? For a 4 floor, 130 room hotel? I stayed at a Hampton Inn in MS a few nights ago and there were 6 carts for 116 rooms. I would love to hear an explanation from the management as to why this hotel has only 2 carts for the guests to use, and why at least some carts are not kept in the check-in lobby where it would be more convenient to unload a car?

  • Stayed June 2014, travelled with family
    • Service
Helpful?
1 Thank JHR1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 2 June 2014
Thank you, JHR 1975, Mount Pleasant, SC
We are embarrassed, and you are totally right, steps have been taken that this will not happen to our guests. Can’t find an excuse for this review. Please give us another chance to show you our desire to make it right. I understand after a long drive our guests are tired and want to get some rest. We are very sorry about the luggage carts and again we are taking care of this problem.

Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
Email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
112 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 June 2014

This hotel is AWESOME!! The staff go out of their way to help you. The rooms are Fabulous!! Everything is NEW!! The beds are very comfortable. The hotel is close to everything!! Lots of restaurants close to hotel. Highest recommendation for this place!!

Room Tip: Ask for room on a high floor.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rpgamble7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oakland620, Director of Sales at Hampton Inn University Midtown Albuquerque, responded to this review, 2 June 2014
Thank you, rpgamble7 from Orlando Florida, what a great way to start June for our staff, the staff broke out in a song " Oh, what a beautiful morning, Oh what a beautiful Day". You sure put the sugar in our coffee this morning. Big smiles all around and yes we are close to restaurants, and just across from " Stone Age Climbing Gym", we send guest there all the time and they enjoy it and how great the staff is there also. Again thank you for the 5 Star Review. And if you are back this way have some coffee or tea with us.

Your Host
Joe M. Gallegos
Director of Sales
Hotel Phone: 505-837-9300
email: joe.gallegos@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn University Midtown Albuquerque

Property: Hampton Inn University Midtown Albuquerque
Address: 2300 Carlisle Blvd NE, Albuquerque, NM 87110-3962
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Albuquerque
#29 Business Hotel in Albuquerque
#30 Family Hotel in Albuquerque
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn University Midtown Albuquerque 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Located in the midtown area of Albuquerque, located off the North Campus of the University of New Mexico. Hotel offers a hot Hampton breakfast buffet, and now has a new meeting room. ... more   less 
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Also Known As:
Hampton Inn Albuquerque - University / Midtown Hotel Albuquerque
Albuquerque Hampton Inn

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