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“Excellent Staff”

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DoubleTree by Hilton Albuquerque
Ranked #38 of 143 Hotels in Albuquerque
Reviewed 30 August 2013

Excellent staff and General Manager. The Hotel is close by fine Dining establishment and other Downtown attractions. Rooms has great view.Free wireless and Busiess center was nice. No noise on 14 floor. They have six elevators so never had to wait .

  • Stayed: August 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Texana_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 3 September 2013

Texana_7,
Thank you for your review and complimentary feedback about your stay at Doubletree Albuquerque. Your praise regarding our staff and accommodations highlight our core objective, and our passion for our product and our profession. We’re pleased to hear you had an enjoyable stay, and we hope you’ll visit us again soon. Thank you once again for writing.

Sincerely,
Gustavo Luna, General Manager

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1,164 - 1,170 of 1,546 reviews

Reviewed 29 August 2013

Check out staff were rude, restaurant staff were inattentive, ac very noisy-yet not noisy enough to cover the parties in the communal hallways taking place in the early hours of the am.Shuttle staff were great.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 5 September 2013

Melissa M,
We appreciate you writing a review as guest satisfaction is our highest priority. I'm very sorry to hear that we were unable to consistently deliver exception service during your stay. Please know that your comments are being addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests and provide a more positive experience. We value you as our guest and we hope you'll consider staying with us again.

Sincerely,
Gustavo Luna, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2013

This hotel will surprise you with how nice it is. First a warm cookie-YUM! The rooms are spacious and well kept. There was some ruckus in the halls but security took care of it quickly, and hotel staff are VERY friendly and nice. I would highly recommend!@

  • Stayed: August 2013, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 3 September 2013

Stephanie H,
Thank you for your review and high recommendations of our great hotel. We appreciate you choosing to stay with us at Doubletree Albuquerque, and we’re pleased to know we exceeded your expectations with our spacious accommodations and friendly staff. We hope you’ll have an opportunity to return in the near future for another visit. Thank you again.

Sincerely,
Gustavo Luna, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2013

Excellent hotel will defintely recommend to all my friends and family. The hotel was very clean and everyone was very attentive to my needs. If at any time I had a question the staff was always willing to help. Always offering a cookie which were always warm and fresh.

  • Stayed: August 2013, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Graciela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 30 August 2013

Graciela T,
Thank you for your review and high recommendations of our great hotel to your friends and family. We’re glad you enjoyed your stay with us at Doubletree Albuquerque, and it’s great to hear our hotel perfectly suited your travel needs. We hope you’ll return for another stay with us again soon. Thanks again!

Sincerely,
Gustavo Luna, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2013

It was excellent!! I would recommend it was awesome. The Soft blanket was worthy and made me sleep sound and the puffiness of the comforter was comfortable. However, the window curtains did not shut and that was the down side of everything.

  • Stayed: August 2013, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Latanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 30 August 2013

Latanya B,
We appreciate your review, and we’re glad you had an excellent Doubletree Albuquerque experience. We’re happy to know our comfortable accommodations made for a restful night’s stay. Thank you again for writing and sharing your recommendations of our great hotel. Please plan to visit us again the next time you travel to Albuquerque.

Kind regards,
Gustavo Luna, General MAnager

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Reviewed 27 August 2013

Booked this hotel through priceline. The room is clean and the staff was friendly. The beds were comfortable and the room was quiet. Was a little worried about leaving two bicycles on the rack on the parking near the hotel, but everything was good.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Alexander A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 28 August 2013

Alexander A,
Thank you writing a review about your Doubletree experience. It’s wonderful to receive your complimentary feedback on our clean and comfortable accommodations, as well as our friendly staff. We appreciate you choosing Doubletree Albuquerque for your hotel needs, and we hope you’ll visit us again soon. Thank you again.

Sincerely,
Gustavo Luna, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

I would rate this hotel much better except for the very small rooms. Excellent service at the check in desk. Clean rooms and good beds. The breakfast is good with excellent service bon't eat dinner here, fair food at best and there are excellent restaurants nearby.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this reviewResponded 28 August 2013

Carol E,
Thank you for your review and feedback on your stay at Doubletree Albuquerque. We appreciate you recognizing our excellent service and clean accommodations, even though the guest room size did not exceed your expectations. Your feedback is important to us so we’re happy to hear from you. We hope you’ll visit us again the next time you travel to Albuquerque. Thank you again for writing.

Sincerely,
Gustavo Luna, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Albuquerque

Address: 201 Marquette Ave NW, Albuquerque, NM 87102-2248
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Albuquerque
#35 Family Hotel in Albuquerque
Price Range: £86 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Albuquerque 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Modern surroundings, warm hospitality and a freshly baked chocolate chip cookie await your arrival at the DoubleTree by Hilton Hotel Albuquerque. Located downtown, the hotel is conveniently connected by underground concourse to the Albuquerque Convention Center, close to the Civic Plaza and the historic Old Town. Albuquerque International Sunport Airport is just five miles from the hotel. Surrounded by trees, and with stunning views of the Sandia Mountains, this Albuquerque hotel offers a unique, relaxing setting in the heart of the city.Make yourself at home in a guest room decorated in soothing tones, and with complimentary high-speed internet access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center. Print from your room and pick it up at the business center with our useful remote printing service.Catch up with work while sipping your favorite Starbucks coffee at Onyx Café, taking advantage of the complimentary WiFi in all public areas, or gather with friends and colleagues at ICE Lounge, enjoying the contemporary decor and range of refreshing ice cold drinks. Sample New Mexican and coastal Californian cuisine at La Oja Restaurant at breakfast, lunch and dinner. Relax poolside, admiring the mountain views and fresh air, or work out at the fitness center featuring the latest in cardiovascular and strength equipment. ... more   less 
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Also Known As:
Doubletree By Hilton Albuquerque Hotel Albuquerque
Doubletree Albuquerque
Albuquerque Doubletree

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