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“great accomodations” 5 of 5 bubbles
Review of DoubleTree by Hilton Albuquerque

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DoubleTree by Hilton Albuquerque
Ranked #29 of 144 Hotels in Albuquerque
Certificate of Excellence
2 reviews
“great accomodations”
5 of 5 bubbles Reviewed 1 September 2013

The hotel was very clean, good location, the room was very comfortable and the view from my room was absolutely beautiful during the night, amazing service and staff very polite and helpful. they receive you with a warm delicious cookie. This was the first time i have stayed in this hotel while being in Albuquerque, i will stay there more often

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 3 September 2013
Maria C,
We’re happy to hear from you, and we’re glad you enjoyed a comfortable stay with us at Doubletree Albuquerque. We value your kind comments about our clean accommodations and our staff’s excellence in service. Thank you choosing to stay with us and writing a review. We look forward to welcoming you back for a return visit.

Kind regards,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,392 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
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English first
London, United Kingdom
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 30 August 2013

After spending 2 nights in a Hampton Inn we were looking forward to this Doubletree. What a let down!!

We booked online via hilton.com and got a rate of $110. When we walked into the hotel it looked very clean. We had a speedy check in and once in the lift there was a strong smell marijuana (not the hotel's fault obviously).

Once into the room we were so disappointed. Instead of a modern looking clean room it was old and looked more what we found at the hampton inn the last 2 nights. Opposite the bed there was even an old 1 seat sofa which looked like had been bought in the 60's. The bed was ok and had a half decent night sleep.

Honestly, I have stayed in some real nice Doubletrees but this was just not one of them. Wish we would have spent a bit more money and stayed at the Embassy suites up the road.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Powersmurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 3 September 2013
Powersmurf,
Thank you for writing. We always appreciate hearing from our guests, especially in identifying ways we can improve our guest experience. We sincerely apologize for the areas we fell short in meeting your expectations. I assure you that we will take your comments into consideration to improve our property. We value you as our guest and do hope that you will give us another opportunity to make amends the next time you return to Albuquerque. Thank you again.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 30 August 2013

Excellent staff and General Manager. The Hotel is close by fine Dining establishment and other Downtown attractions. Rooms has great view.Free wireless and Busiess center was nice. No noise on 14 floor. They have six elevators so never had to wait .

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Texana_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 3 September 2013
Texana_7,
Thank you for your review and complimentary feedback about your stay at Doubletree Albuquerque. Your praise regarding our staff and accommodations highlight our core objective, and our passion for our product and our profession. We’re pleased to hear you had an enjoyable stay, and we hope you’ll visit us again soon. Thank you once again for writing.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san antonio, United States
1 review
2 of 5 bubbles Reviewed 29 August 2013

Check out staff were rude, restaurant staff were inattentive, ac very noisy-yet not noisy enough to cover the parties in the communal hallways taking place in the early hours of the am.Shuttle staff were great.

  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 5 September 2013
Melissa M,
We appreciate you writing a review as guest satisfaction is our highest priority. I'm very sorry to hear that we were unable to consistently deliver exception service during your stay. Please know that your comments are being addressed with our team and additional steps will be taken to ensure we're doing all we can to serve our guests and provide a more positive experience. We value you as our guest and we hope you'll consider staying with us again.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, United States
1 review
5 of 5 bubbles Reviewed 28 August 2013

This hotel will surprise you with how nice it is. First a warm cookie-YUM! The rooms are spacious and well kept. There was some ruckus in the halls but security took care of it quickly, and hotel staff are VERY friendly and nice. I would highly recommend!@

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 3 September 2013
Stephanie H,
Thank you for your review and high recommendations of our great hotel. We appreciate you choosing to stay with us at Doubletree Albuquerque, and we’re pleased to know we exceeded your expectations with our spacious accommodations and friendly staff. We hope you’ll have an opportunity to return in the near future for another visit. Thank you again.

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso, United States
1 review
5 of 5 bubbles Reviewed 28 August 2013

Excellent hotel will defintely recommend to all my friends and family. The hotel was very clean and everyone was very attentive to my needs. If at any time I had a question the staff was always willing to help. Always offering a cookie which were always warm and fresh.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Graciela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 30 August 2013
Graciela T,
Thank you for your review and high recommendations of our great hotel to your friends and family. We’re glad you enjoyed your stay with us at Doubletree Albuquerque, and it’s great to hear our hotel perfectly suited your travel needs. We hope you’ll return for another stay with us again soon. Thanks again!

Sincerely,
Gustavo Luna, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Defiance, United States
1 review
5 of 5 bubbles Reviewed 28 August 2013

It was excellent!! I would recommend it was awesome. The Soft blanket was worthy and made me sleep sound and the puffiness of the comforter was comfortable. However, the window curtains did not shut and that was the down side of everything.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Latanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 30 August 2013
Latanya B,
We appreciate your review, and we’re glad you had an excellent Doubletree Albuquerque experience. We’re happy to know our comfortable accommodations made for a restful night’s stay. Thank you again for writing and sharing your recommendations of our great hotel. Please plan to visit us again the next time you travel to Albuquerque.

Kind regards,
Gustavo Luna, General MAnager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Albuquerque

Property: DoubleTree by Hilton Albuquerque
Address: 201 Marquette Northwest, Albuquerque, NM 87102-2248
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Albuquerque
#35 Family Hotel in Albuquerque
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Albuquerque 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Modern surroundings, warm hospitality and a freshly baked chocolate chip cookie await your arrival at the DoubleTree by Hilton Hotel Albuquerque. Located downtown, the hotel is conveniently connected by underground concourse to the Albuquerque Convention Center, close to the Civic Plaza and the historic Old Town. Albuquerque International Sunport Airport is just five miles from the hotel. Surrounded by trees, and with stunning views of the Sandia Mountains, this Albuquerque hotel offers a unique, relaxing setting in the heart of the city.Make yourself at home in a guest room decorated in soothing tones, and with complimentary high-speed internet access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center. Print from your room and pick it up at the business center with our useful remote printing service.Catch up with work while sipping your favorite Starbucks coffee at Onyx Café, taking advantage of the complimentary WiFi in all public areas, or gather with friends and colleagues at ICE Lounge, enjoying the contemporary decor and range of refreshing ice cold drinks. Sample New Mexican and coastal Californian cuisine at La Oja Restaurant at breakfast, lunch and dinner. Relax poolside, admiring the mountain views and fresh air, or work out at the fitness center featuring the latest in cardiovascular and strength equipment. ... more   less 
Reservation Options:
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Also Known As:
Doubletree By Hilton Albuquerque Hotel Albuquerque
Doubletree Albuquerque
Albuquerque Doubletree

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