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“Ver friendly staff and great view from our room” 4 of 5 bubbles
Review of DoubleTree by Hilton Albuquerque

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DoubleTree by Hilton Albuquerque
Ranked #29 of 144 Hotels in Albuquerque
Certificate of Excellence
Sseattle, WA
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Ver friendly staff and great view from our room”
4 of 5 bubbles Reviewed 17 June 2014

After reading some of the negative reviews for this hotel, I was a bit concerned about staying there. Our great visit started with a complimentary shuttle van ride from the airport and ended with the same going to the airport when we left. The shuttle will also take guests to any place within 3 miles of the hotel. This is a great service and allowed us to enjoy new places for supper.
The front desk and bell staff were very friendly and helpful. We were concerned about the room we were assigned as it was across from a noisy ice and vending machine. We asked for a change of room before we moved into our assigned room and were given one in a much quieter area of another floor. We slept fine even with a family with two young children in the room next to us. The warm chocolate chip goodies given on our arrival were great also. There is a computer station with a printer in the lobby that can be used by guests.
Only negatives - food that was suppose to be hot was only warm on the breakfast buffet counter. We were early to the breakfast buffet so timing was not the problem. Perhaps a microwave that guests could use would help this. There is an omelet cooking station so those were hot. Other negative was a small and not very attractive swimming pool.

Room Tip: Ask for a room away from the elevators and the ice/vending machine room. The shuttle service is a g...
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VPMarketing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 20 June 2014
It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, but more importantly, our staff. Each member of our team strives daily to provide exceptional guest experiences. I will be sure to share your feedback with the team. Our shuttle makes it easy to explore the area, so we hope every stay is full of such positive experiences and discoveries.
Best,
David Smith, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,389 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
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English first
Nashville, TN, United States
1 review
4 of 5 bubbles Reviewed 16 June 2014

Overall I would rate my experience at the Albuquerque Doubletree hotel as 'Very Good'. Positives: The staff at the ABQ hotel is great, absolutely professional in every aspect of service. Concerns: I had 2 experiences that caused me not to rate this experience as Excellent. 1. Parking. I came in late one night around 11:30pm and the parking lot had a 'FULL' sign at the entrance. Ther Front desk rep told me I had to park in the underground parking across the street and 2 blocks down under the civic center. Not the best experience at 11:30 at night. There is a parking lot directly across from the lounge entrance to the hotel. I stringly recommend working out a deal with the owner so hotel occupants can use this area as overflow parking. 2. My second concern was with the lack of water pressure for the toilet. My room was on the 14th floor and although there seemed to be adequate pressure for the shower the toilet required you to hold the flush handle down till all the water in the tank was gone if you wanted a clean bowl.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 20 June 2014
Dear Richard,
Thank you for your thoughtful review. While I’m sorry to hear that parking was frustrating, I’m glad that your stay overall was enjoyable! We thank you for your compliments regarding our amenities, but more importantly, our staff. Each member of our team strives daily to provide exceptional service. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your feedback.
Best,
David Smith, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, United States
1 review
4 of 5 bubbles Reviewed 16 June 2014

Thank you for accommodating me with such a short notice. I would recommend this establishment to any of my friends and family. When I visit New Mexico again, I will be sure to reserve a room here. I really appreciate the well-trained staff.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Larry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 20 June 2014
Our staff makes sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you next time you’re in the area!
Kind Regards,
David Smith, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

I stayed at this hotel a week ago and was pleasantly surprised at the clean, nicely appointed rooms and the hearty breakfast (omelets made to order are a step above what I'm used to) but the big thing was the personal touches. The front desk upgraded me to a larger suite with no issues or upcharge, and the staff helped my family and I find a decent place to experience "New Mexican" food on a Sunday after 5pm (no easy feat).

When we returned this week for a second stay, the neighborhood had burst a water main and the whole hotel had no running water. Desk manager CARLEE made heroic efforts to ensure my family and I had a trouble-free stay and has won my loyalty for sure!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adam123474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 19 June 2014
Thank you for your review and recommendations of our great hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service exceeded your expectations and made for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments to Carlee and our team. We enjoyed having you as our guest, and we hope you’ll visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
112 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 13 June 2014 via mobile

This hotel offered airport pickup. The driver was waiting for us, and very cordial. The front desk staff was quite receptive and helped with my special request. The room was quiet and clean. The air conditioning nice and cool. Comfortable bed with plenty of pillows. Definitely will stay here again.

Stayed June 2014, travelled on business
Helpful?
1 Thank BradJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 17 June 2014
Our staff makes sincere hospitality their priority. Incredible reflections like yours give us areas to improve our guest experience. Thank you for your time in reviewing your experience, and we hope to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Forks, North Dakota
1 review
3 of 5 bubbles Reviewed 11 June 2014

Good solid place very friendly staff. For a family nothing that stands out-- a good business hotel. Downtown closes down at night and given how hot Albuquerque is this would be a good time to take things in,

Room Tip: ask for Mountain view
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelanne2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 13 June 2014
Travelanne2014,

Thank you for choosing our hotel for your family’s visit to Albuquerque, we appreciate your comments. Please stay with us again if you’re ever in town for business.

Sincerely,

David Smith, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thoreau, United States
1 review
5 of 5 bubbles Reviewed 9 June 2014

Excellent service - I love the cookies Vending Machine on 6th floor would not accept dollar bills. Everything else was excellent. Except the noisy people that came in after I had gone to bed. If you want this review to be a minimum of 200 characters, put a character count total on here!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at DoubleTree by Hilton Albuquerque, responded to this review, 12 June 2014
David O,

Thank you for your review and for choosing our hotel, we hope to see you again the next time your travels bring you to Albuquerque.

Sincerely,

David Smith, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Albuquerque

Property: DoubleTree by Hilton Albuquerque
Address: 201 Marquette Northwest, Albuquerque, NM 87102-2248
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Albuquerque
#35 Family Hotel in Albuquerque
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Albuquerque 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Modern surroundings, warm hospitality and a freshly baked chocolate chip cookie await your arrival at the DoubleTree by Hilton Hotel Albuquerque. Located downtown, the hotel is conveniently connected by underground concourse to the Albuquerque Convention Center, close to the Civic Plaza and the historic Old Town. Albuquerque International Sunport Airport is just five miles from the hotel. Surrounded by trees, and with stunning views of the Sandia Mountains, this Albuquerque hotel offers a unique, relaxing setting in the heart of the city.Make yourself at home in a guest room decorated in soothing tones, and with complimentary high-speed internet access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center. Print from your room and pick it up at the business center with our useful remote printing service.Catch up with work while sipping your favorite Starbucks coffee at Onyx Café, taking advantage of the complimentary WiFi in all public areas, or gather with friends and colleagues at ICE Lounge, enjoying the contemporary decor and range of refreshing ice cold drinks. Sample New Mexican and coastal Californian cuisine at La Oja Restaurant at breakfast, lunch and dinner. Relax poolside, admiring the mountain views and fresh air, or work out at the fitness center featuring the latest in cardiovascular and strength equipment. ... more   less 
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Also Known As:
Doubletree By Hilton Albuquerque Hotel Albuquerque
Doubletree Albuquerque
Albuquerque Doubletree

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