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“Clean. Easy on /off I-40 & Eubank”

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Holiday Inn Express Albuquerque (I-40 Eubank)
Ranked #74 of 144 Hotels in Albuquerque
Reviewed 28 March 2014

Nice, clean, and fast check in. There was a cute little courtyard right outside our room. Swimming pool was fun for our kids. The dry sauna was a nice surprise. Overall, the stay was pleasant. Will stay here again.

  • Stayed: March 2014, travelled with family
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Thank momofmechamkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (245)
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141 - 147 of 245 reviews

Reviewed 23 March 2014

We have started using this hotel on our westward trips through this part of the country when ever possible. The rooms are clean, fresh and it's convenient to I-40. There are plenty of options within 2 or 3 miles to eat. The best is just a block away.
As for breakfasts, well they are very good. There is an attendant on duty who's sole responsibility is the food.

Room Tip: Book ahead because they fill up. Rooms on the west side are quieter and get a ground floor if possib...
  • Stayed: March 2014, travelled with family
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Thank RetiredNTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

This hotel is very handy, right off the freeway and although a little on the old-fashioned side it seemed to be priced accordingly (meaning less than $100) and they gave 10% discount for AARP. Room was spacious, clean & comfortable, front desk and other staff polite and friendly and breakfast was excellent. Would not hesitate to stay here again.

  • Stayed: November 2013, travelled as a couple
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1  Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

We checked into the hotel quickly without carefully looking at the rate that was quoted on the check in form. We had reserved a room for three people which carried a $10 surcharge. When we checked out we noticed that the rate was higher than the online rate that had been reserved. We questioned the clerk and she said, "That is the rate that you initialed when you checked in." When we showed her the email confirming the reservation with the lower rate she did honor the lower rate. But she told us that it was a good thing the manager was not there because he would have refused to honor the confirmed rate since we had accepted the higher rate. We had reservations at a later date for the return trip and asked her to check what rate was confirmed for that stay. The rate was the one that had been reserved, but she wrote a note to the "girls not to change the rate". With that comment, we can only assume that it is not unusual for rates to be changed.

  • Stayed: November 2013, travelled with family
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3  Thank c L L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Albuquerque (I-40 Eubank), responded to this reviewResponded 19 December 2013

Dear c L L,

Thank you for taking the time to write us a review regarding your recent stay with us. My apologies for the inconvenience you experienced and for any confusion regarding the rates. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

This hotel is on the "old" side, but the room was very confortable. Made reservation online and used the wrong "check-in" date. Front staff (forgot their names) got me into a room without any problems. Bathroom worked well; internet was OK; breakfast was your usual Holiday Inn but this hotel had fresh bananas out. Close by to resturants and shopping (Taget behind hotel).

Would stop here again in the future.

  • Stayed: November 2013, travelled on business
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2  Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

The hotel is in a quiet location off the freeway. There is adequate parking. Our room was on the 2nd floor with no elevator. The breakfast was okay but nothing special. There are plenty of restaurants nearby. We got good information about the Balloon Fiesta from the front desk staff

  • Stayed: October 2013, travelled as a couple
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Thank laney48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

On the first night of a two night stay, the roof leaked directly over the middle of one bed. The owner offered a half comp but after further talks he offered full comp. Next night the AC stopped working and had to moved in the middle of the night to another room. The owner would not even return calls for over a week to discuss the problem. We were charged full price for the room. The front desk personnel were understanding but the owner refused to discuss. The breakfast eggs tasted like sawdust.

  • Stayed: September 2013, travelled with friends
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2  Thank Rich L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Albuquerque (I-40 Eubank), responded to this reviewResponded 13 October 2013

Dear Rich L,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Albuquerque (I-40 Eubank)

Address: 10330 Hotel Ave NE, Albuquerque, NM 87123-1248
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 144 Hotels in Albuquerque
Price Range: £75 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Albuquerque (I-40 Eubank) 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Albuquerque I-40 and Eubank is conveniently located just off Interstate 40 at exit 165. This Albuquerque, NM hotel is close to popular area attractions, including the Albuquerque International Balloon Fiesta, University of New Mexico (UNM), Sandia Peak Ski & Tramway, Old Town, Kirtland Air Force Base, St. Clair Winery, Rio Grande Zoo, National Atomic Museum, Sandia Labs and many casinos. A short drive away you will find the Ice Caves and Bandera Volcano. Feeling adventurous? You can even enjoy glider flights in Moriarty 20 minutes away. Hotel amenities include indoor pool, hot tub, fitness center, room service provided by historic Owl Cafe open daily, & complimentary hot breakfast buffet. Complimentary cookies served in the afternoon. Free wireless high-speed Internet is also available. Visit Albuquerque, NM and Stay Smart at the Holiday Inn Express Hotel Albuquerque I-40 and Eubank. ... more   less 
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Also Known As:
Holiday Inn Express Albuquerque (i-40 Eubank) Hotel Albuquerque
Holiday Inn Albuquerque
Albuquerque Holiday Inn

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