My wife and I stayed in August 2013. We selected Della Terra based on the amenities offered, the location and the promise of having quiet solitude to enjoy the mountains. When making our selection, we chose to find a premium facility that would be fitting for our 10th anniversary celebration trip to the Rockies In part we selected Della Terra based on the fact that it did not allow children to stay overnight and the literature stated in no uncertain terms that "quiet time" starts at 9 pm.
During our stay we discovered that quiet time in fact only began after wedding guests and wedding contractors had ended their respective celebrating and working. The noise level for three out of the four nights we stayed did not allow us to open the windows for the enjoyment of the mountain environment. Opening the window only served to increase the noise level. Even during one afternoon we had to close the windows as wedding party members were outside gathering and taking pictures. Due to the hillside they sounded as if they were in our room. We were further dismayed at 6 am each morning to have very heavy sounds emanating from the building again preventing us from being able to remain asleep. The source of these morning sounds was unknown to us, but may have been originating from the kitchen.
We were provided with a $50.00 refund and a bottle of wine by management when we discussed the noise issue, however I am not sure we made your management fully aware of just how much or how often the noise issue affected our stay and our opinion of the facility. We feel that the advertising and written materials presented by this facility regarding noise are misleading and inaccurate. Had we known what our experience would be regarding this issue we would NOT have chosen Della Terra for our special trip.
The daily room rates are significant, but were costs my wife and I were willing to spend in order to have an extra special experience. Unfortunately we left feeling we had been deceived and denied the quiet enjoyment we had looked forward to.
- Official Description (provided by the hotel):
- Della Terra offers fourteen luxury suites featuring fireplaces and private balconies with hot tubs, a lodge room with three-sided stone fireplace and waterfall, private spa treatment room, dry heat sauna, styling salon, espresso bar, library and theater room. ... more less
- Also Known As:
- Della Terra Mountain Chateau Hotel Estes Park
- Della Terra Mountain Chateau Estes Park, CO