My family of four (myself, my husband and my 10 and 8 yo) stayed in a one-bedroom unit for a week in late June 2014. Overall, we enjoyed the unit very much (as well as our stay in Estes Park). Our unit was in the first row of units, on Overlook Drive, directly facing the Stanley; I think the number ended in 17.
The unit was attractively furnished, and the cabinetry/tile/fixtures in the kitchenette and bathroom were relatively new. There was a hot tub which, although perhaps somewhat awkwardly placed right on the front porch I suppose you could call it, right in view of the parking lot, came in very handy and was enjoyed almost every day. We did see a maintenance man check the water once during our stay.
We think this development deserves a nice rating because it was indeed new, well-kept, easy to book (done through the Stanley) and cancel if needed, and overall our stay was pleasant.
However, I will add that upon our arrival, the unit was not as neat as we expected. Clearly housekeeping forgot to vacuum, as there were still crumbs left on the carpet from the previous occupants. We just vacuumed it ourselves, but on two separat occasions called the Stanley to ask housekeeping to pay a little more attention when cleaning. Well, we STILL had to vacuum our unit ourselves. Plus, housekeeping did a pretty poor job of clening the rest of the place. Finally on the third request, we did notice an improvement. Overall we found it easier to just do it ourselves than to deal with the unresponsive front desk.
We did have to interact with the front desk for other things as well, such asking about how to get to the Wild Basin trailhead. The cranky lady in a bob and glasses didn't know, as she wasn't from here, and annoyingly threw us a map. Um, ok. Also to ask about the nearby tram. That ultra-friendly girl (I think she was an owner) didnt know much, much heard good feedback. Basically the "concierge" advice was subpar.
The Stanley Hotel itself is sprawling and was evidently once a gorgeous property and is in the midst of being redone. However, when strolling the grounds, we noticed peeling paint everywhere, weeds, dirty furniture on the patio with wine glasses just sitting there, and, AGAIN, really dirty carpets. (Someone here has something against vacuums.)
We ate on the patio once and it was just OK (and kind of expensive considering the quality of the meal). The Starbucks and ice cream in the cellar cafe did turn out handy, especially since our unit just faced the Stanley.
We did not do the hotel tour (I honestly think the hotel tours are the most efficiently-run aspect of this hotel; maybe they make the most money off of this) although many other seemed to.
If we ever visit Estes Park again, we would stay at the Overlook again because the units are certainly nice, updated and convenient, and I believe among the best in Estes based on my internet search; hence the high rating.
However, I would caution against expecting any sort of four-star service from the adjacent Stanley, or decent housekeeping. Normally I would subtract a circle for such issues as this, but given that Estes is a low-key town which is based on their locale right next to RMNP and I am not sure that there are that many units in town (if any) better than the Overlook, the rating remains.
- Also Known As:
- The Overlook At The Stanley Historic District Estes Park, CO