I signed up for a Thursday-Sunday retreat online. I made an initial down payment of $50 and then agreed to 5 additional payments of $55. For the next 3 months I was charged $50 and then $55 at the first of the month. It took over a month to get this issue fixed. Then 1 month before the retreat she billed the taxes. This should have been it and I was paid in full. The beginning of the next month I was billed AGAIN! This issue was eventually fixed as well. I was scheduled to go to the retreat September 19-22. Due to historic flooding in the area all roads in and out were closed only to residence. On September 16th Becky cancelled the weekend, due to this act of God. She offered to reschedule our weekend to a different weekend in 2013. Unfortunately none of the dates she offered worked for my schedule. On September 18th we were informed that one road had been open into Estes Park and that the retreat was still on. After contacting both the Larimer County Sheriff's Department and the Town of Estes Park, we were advised that "yes, the road is open. Please don't come yet. We can not handle visitors at this time." So in respect for the residents of Estes Park and surrounding areas, I decided to head the advice of the Sheriff. While my money has been refunded for the retreat, I was not refunded the $50 for the deposit as Becky says she didn't cancel the weekend, I did. I did not voluntarily cancel. I headed the advice of the local law enforcement. Customer Service is not a strong suit of this business. Phone calls are returned with snarky, short emails. The billing problems were not apologized for, excuses were made. The retreat was refunded but the deposit was kept because “it was my cancelation.” Buyer BEWARE!!! Maybe it would have been a lovely time, but I have such a bad taste in my mouth for how I was treated and Mountains & Memories customer service, that I will never know.
- Also Known As:
- Mountains And Memories Estes Park, CO