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“Stingy Rules and Amenities Ruined Our Experience”

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Best Western Plus Silver Saddle Inn
Ranked #10 of 29 Hotels in Estes Park
Certificate of Excellence
Reviewed 30 July 2013

We stayed in a two king room for our vacation in Estes Park. While the room was new and the view was beautiful, the rest of our experience was totally ruined by the policies of this place.

Our first negative experience was their lobby hours and "business center" facilities. There is no central area for early risers except the lobby which opens at 6:00 a.m., and they had a 15 minute password-timed limit on using their computers. By the time you get the password from the front desk, log in and actually log into your personal email, 10 minutes is up, and you only have 5 minutes or so before you are timed out and lose any work. This required having to go back to the front desk to get another pass code and repeat this frustrating process all over again. Their computers also didn't have Microsoft Word or other applications for work, etc. I couldn't copy Word documents from one email to another neither. Coffee was not allowed in the "business center".

Second, their breakfast policy required that you present your "breakfast ticket" to the breakfast police before entering their breakfast area. There was no fruit in the lobby, and they had a very strict policy of not allowing ANY food to be taken out of the breakfast area. Their eggs were those terrible fake scrambled "eggs", their coffee was not good, their seating area was very small, and the breakfast police directed everyone where to sit.

Not only was the "heated" pool not heated, but you had to go to the lobby to collect pool towels - these paper thin, see through hand towel sized pool towels, which definitely did not dry you off. My kids were so cold that we decided to go use the hot tub, only to find out that we had to walk freezing and dripping wet back to the lobby, wait for guests to check in and sign out the one key to use the hot tub area. The hot tub was scalding hot, and way to hot for anyone to use. Then we had to walk back to the lobby, freezing in our thin, hand-sized pool towels to return the hot tub room key.

Also, the upper floor was newly constructed, and the paint and carpet fumes in the stairwell and hallway to our room were overwhelming and almost suffocating.

Every day we had to deal with this among other annoyances, which really set us off on the wrong foot each day of our time in Estes. I'm not sure if these are typical policies for Estes Park, but when you pay over $250 a night for a stay, you don't expect 3rd rate restrictions and accommodations. We definitely won't be staying there again.

  • Stayed: July 2013, travelled with family
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3  Thank Mom_on_Entertainment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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565 - 571 of 805 reviews

Reviewed 30 July 2013

Stayed there after a day trip through Rocky Mtn. Nat'l park. The place is nice enough, nothing special. We did like our room, 2 sinks, only 2 towels, could have used one more to help dry my hair. We were lower level in back, looks over private yard, nothing too special. I did use the pool the towel I had to pick up at the front desk was not a pool towel and was very threadbare. Ice only available upstairs, very hot when we were there, did not like having to go that far. We both felt this property is overpriced for what you get, maybe it is because it is Estes Park, not sure. Would probably stay elsewhere if in the area again. Breakfast was good.

Room Tip: Ask for room not so far from front desk, strange property set up.
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  • Stayed: July 2013, travelled as a couple
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1  Thank DYAN55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Berthoud, Colorado
1
Reviewed 29 July 2013

Beautiful view of the mountains, new renovations, really helpful and nice hotel staff, nice breakfast, great sauna - we celebrated our 35th wedding anniversary here! Everything was new, beds, TV, all of the accommodations! The lighting and stucco was really, really nice! :<) The owners should be very proud of what they have to offer the general public. Certainly the nicest hotel in town.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

Look for another place to stay. General manager was impossible. This Best Western not operated like other Best Western's we have had experience with. We had another Best Western make the reservation here and said we could cancel without penalty. We cancelled at 11:30 AM and couldn't get even a partial refund. They probably collected double payment for the room that night.

Stayed: July 2013, travelled as a couple
4  Thank Monty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

One of the best Best Western Hotel that I have been in. Staff is very courteous and attentive. Well run and clean. Stayed there four nights and we really enjoyed our stay. Perfect place for a family of five. I will go there again if we make it to Estes again. They surprised us, they mailed to Florida some clothes my teenager left in the motel.

  • Stayed: June 2013, travelled with family
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Thank juan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

We stayed at the Best Western Plus Silver Saddle for two nights while visiting Estes Park and Rocky Mountain National Park. This hotel is not far from the main part of town with the gift shops and places to ear.
The hotel was very clean and the beds very comfortable. The room was very spacious with two queen beds, and a sitting area with two chairs and a table.
The breakfast was very good with hot entrees and the usual bagels, cereal, yogurt and bread. I wish they would have had more of a fruit choice. We did think it was quite strange that there was someone checking off to make sure we were hotel guests, but we have been to other hotels on this trip and seen people walk in off the street to get breakfast, so I can understand why they do that.
The main desk staff were extremely helpful in suggesting places to eat, and then took the time to map them out for us.
I have stayed at other hotels in Estes Park, and I know many of them do not have air conditioning. We were happy that this had air conditioning if we wanted to turn it on, and it was regulated by a thermostat so it only went on when the temperature went up. It didn't run all night like most hotel air conditioners do.
All in all we had a very comfortable stay and would go back to the Silver Saddle again.

  • Stayed: July 2013, travelled with family
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1  Thank kaym37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013

So there's nothing really wrong with this place and it is well-kept, but I am guessing there are nicer places for the same money. Drive around and you'll find lots of motels - a bunch right along this same street. Wondering - do they have a problem with non-guests coming in to eat the free breakfast? (Sarcasm) Because they seemed all worried about collecting our breakfast ticket. Not like it's some sort of wonderful breakfast - your usual cereal, toast type of thing. Bent over to pick up my shoes and found an old bar of soap under the bed - might want to do a better job of cleaning. Location is fine - about a mile from the visitor center. Shuttle bus will pick you up outside to take you to visitor center, where you can pick up a different bus to get downtown.

  • Stayed: July 2013, travelled as a couple
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2  Thank N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Silver Saddle Inn

Address: 1260 Big Thompson Ave, Estes Park, CO 80517-8929
Phone Number:
Region: United States > Colorado > Estes Park
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Estes Park
#8 Family Hotel in Estes Park
#12 Romantic Hotel in Estes Park
Price Range: £96 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Silver Saddle Inn 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Best Western Silver Saddle is located in the high mountain valley village of Estes Park, Colorado. All rooms, facilities and grounds are one-hundred percent non-smoking. A deluxe continental breakfast is served each morning. All rooms are air conditioned. Amenities include a heated outdoor pool (seasonal), indoor hot tub, coin laundry. Every room has a microwave, coffee maker and refrigerator. ... more   less 
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Also Known As:
Best Western Plus Silver Saddle Hotel Estes Park
Best Western Estes Park
Estes Park Best Western
Best Western Plus Silver Saddle Inn Estes Park, CO

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