We stayed in a two king room for our vacation in Estes Park. While the room was new and the view was beautiful, the rest of our experience was totally ruined by the policies of this place.
Our first negative experience was their lobby hours and "business center" facilities. There is no central area for early risers except the lobby which opens at 6:00 a.m., and they had a 15 minute password-timed limit on using their computers. By the time you get the password from the front desk, log in and actually log into your personal email, 10 minutes is up, and you only have 5 minutes or so before you are timed out and lose any work. This required having to go back to the front desk to get another pass code and repeat this frustrating process all over again. Their computers also didn't have Microsoft Word or other applications for work, etc. I couldn't copy Word documents from one email to another neither. Coffee was not allowed in the "business center".
Second, their breakfast policy required that you present your "breakfast ticket" to the breakfast police before entering their breakfast area. There was no fruit in the lobby, and they had a very strict policy of not allowing ANY food to be taken out of the breakfast area. Their eggs were those terrible fake scrambled "eggs", their coffee was not good, their seating area was very small, and the breakfast police directed everyone where to sit.
Not only was the "heated" pool not heated, but you had to go to the lobby to collect pool towels - these paper thin, see through hand towel sized pool towels, which definitely did not dry you off. My kids were so cold that we decided to go use the hot tub, only to find out that we had to walk freezing and dripping wet back to the lobby, wait for guests to check in and sign out the one key to use the hot tub area. The hot tub was scalding hot, and way to hot for anyone to use. Then we had to walk back to the lobby, freezing in our thin, hand-sized pool towels to return the hot tub room key.
Also, the upper floor was newly constructed, and the paint and carpet fumes in the stairwell and hallway to our room were overwhelming and almost suffocating.
Every day we had to deal with this among other annoyances, which really set us off on the wrong foot each day of our time in Estes. I'm not sure if these are typical policies for Estes Park, but when you pay over $250 a night for a stay, you don't expect 3rd rate restrictions and accommodations. We definitely won't be staying there again.
- Official Description (provided by the hotel):
- The Best Western Silver Saddle is located in the high mountain valley village of Estes Park, Colorado. All rooms, facilities and grounds are one-hundred percent non-smoking. A deluxe continental breakfast is served each morning. All rooms are air conditioned. Amenities include a heated outdoor pool (seasonal), indoor hot tub, coin laundry. Every room has a microwave, coffee maker and refrigerator. ... more less
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- Also Known As:
- Best Western Plus Silver Saddle Hotel Estes Park
- Best Western Estes Park
- Estes Park Best Western
- Best Western Plus Silver Saddle Inn Estes Park, CO