First, upon check-in, they refused to give us three keys. We had four in our room, which they knew, and they would not give us three keys. They siad something about the manufacturer recommending giving only two keys so there is a third in case we lose one. It was weird, and we never have this problem at other normal hotels. Our room was clean, and clearly recently remodeled. Except, they put us in a handicap accessible room (we didn't need), and the floor level shower was very messy. We had to clean up tons of water every time we showered, which was annoying, but we couldn't safely walk in and out of the bathroom without using up all of our towels on the floor. It was less than ideal with kids to not have a bathtub available. As other reviewers have noted, the breakfast was crazy stressful. We sent the kids to eat while we got ready, and when checking out they gave my husband a hard time when he wanted to grab a cup of coffee and a hard-boiled egg to take in the car. He hadn't eaten yet, so it was RIDICULOUS to be given the third degree for something so simple. We paid for the room, we shouldn't feel stressed about getting breakfast! We would not stay here again simply because we like to feel welcomed and trusted when we stay in hotels.
- Official Description (provided by the hotel):
- The Best Western Silver Saddle is located in the high mountain valley village of Estes Park, Colorado. All rooms, facilities and grounds are one-hundred percent non-smoking. A deluxe continental breakfast is served each morning. All rooms are air conditioned. Amenities include a heated outdoor pool (seasonal), indoor hot tub, coin laundry. Every room has a microwave, coffee maker and refrigerator. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Silver Saddle Hotel Estes Park
- Best Western Estes Park
- Estes Park Best Western
- BEST WESTERN PLUS Silver Saddle Inn Estes Park, CO