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“Wonderful facility”

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The Estes Park Resort
Ranked #15 of 29 Hotels in Estes Park
Certificate of Excellence
Concordia, Missouri
1 review
“Wonderful facility”
5 of 5 bubbles Reviewed 24 August 2014

My husband and I took our 7 year old grandson to Estes Park in early August. We were very pleased with the location of our room, complete with a view overlooking beautiful Lake Estes and the mountains. We found the restaurant (Waterfront Grille) to have a great variety, and the staff went out of their way to accommodate our picky 7 year old eater. We enjoyed the walking path, and found the accommodations to be very comfortable.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kimberly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 28 August 2014
Kimberly O,

Thank you for choosing to spend your family vacation with us in beautiful Estes Park! I hope that your husband and grandson enjoyed their stay as much as you did. I am glad that you were able to take advantage of our full service restaurant. Next time you stay with us, don't forget about the indoor heated pool, hot tub, sauna, fitness room and game room - great for families! We look forward to hosting your stay again next time you are in Colorado. Thank you again for being our guest!
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440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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  • French first
  • German first
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  • Any
English first
Saint Charles, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 August 2014

The best thing about this hotel is the location. There are several motels packed in along the same stretch of road on the same lake. Estes Park Resort is significantly more expensive than the surrounding motels. Unlike the surrounding motels, the rooms are interior rooms, and there is a salon on site. I do not go on vacation to go to a salon, so that is of no value to me. The rooms are dated, but clean. A lake view room overlooks the lake and the roadway on the opposite shore. Staying in Estes Park was amazing, the resort was clean, comfortable, and average. The wi-fi connection was unreliable, but that may be a symptom of being in the mountains.

Stayed August 2014, travelled with family
Helpful?
1 Thank Stacy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 24 August 2014
Stacy J,

Thank you for being our guest and sharing your travel experiences with others! While there are certainly many hotel properties on the same road, we are the only property actually on Lake Estes. We understand that everyone enjoys their vacations a little differently so we try to offer a wide range of amenities including the massages and facials in our spa, indoor heated swimming pool, hot tub, dry sauna, fitness room, game room, full service restaurant and bar, as well as s'mores for roasting. If there is anything we could have offered to improve your stay, we would love to know; I invite you to reach out to us at 970-577-6400. Thank you again and we look forward to hosting your stay next time you are in Estes Park.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 22 August 2014 via mobile

I guess there is a certain expectation when I hear 'resort'. Arriving to find out that our 'partial view' is completely of a concrete wall was less than desirable. The room was warm so I adjusted the thermostat on the wall before we left for dinner. When we returned the room was still warm. The front desk advised that their 'limited view' rooms do NOT have AC at all!! Truly not worth the $297 a night that I paid!

Stayed August 2014, travelled with friends
Helpful?
2 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 28 August 2014
Amy S,

Thank you for staying with us and sharing your experience; we greatly appreciate feedback and will use yours to continue to improve our resort. I am sorry that we did not meet your expectations. A lack of AC is very common in Estes Park since it doesn't get hot enough for it very often at this altitude. From your initial description and understanding of the room it seems as though you may have booked online through a third party site. Unfortunately sometimes they do a poor job of explaining the rooms and their amenities. I would recommend, should you choose to stay with us again, booking directly with one of our dedicated Guest Service Representatives at the front desk (they can be reached at 970-577-6400). All of our rooms, except for the limited views, have AC and the majority of them also have balcony access. I hope that you will consider allowing us another opportunity to exceed your expectations.
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Colorado
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We were greeted by a very professional desk clerk who assisted us with our room. She was very nice and friendly and even took the time to call us around 5p to check if there was anything the staff could do for us. The room was immaculate, the linens fresh and the view was spectacular! The breakfast the next morning in the restaurant was great. We'll be back!

Room Tip: Ask for rooms overlooking Lake Estes Park, it's worth the extra price.
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Green Features: Good practices and reminders about low water use on washing towels, etc.
  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank GolfdaddyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 23 August 2014
GolfdaddyT,

Thank you for being our guest! We greatly appreciate your feedback. I am glad that you were able to enjoy our beautifully appointed rooms as well as our restaurant. As you experienced, we try to improve each guests experience at every opportunity. If there is anything we can do to improve your stay or time in Estes Park before, during or even after your stay, please let us know. We look forward to hosting your stay again next time you are in Estes Park!
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Monument, Colorado
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We had a really good experience with the catering department for our golf tournament banquet. We held it in the mezzanine area and had exceptional views and service. Would definitely recommend The Estes Park Resort for banquets!

Stayed August 2014, travelled on business
Helpful?
Thank Laurie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 23 August 2014
Laurie V,

Thank you for choosing to host your event in our lakeside resort! I am so pleased to see that your event went well. The Mezzanine is the smaller of our banquet room options, but allows the same grand views of the lake and Rocky Mountains. I hope that we will have the honor of hosting your golf tournament banquet again next year!
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McLean, Virginia
2 reviews
4 of 5 bubbles Reviewed 21 August 2014

I stayed at this hotel for two days, and it was a nice experience. The receptionist was pleasant to talk with and checked us in even though we were early! The room was quite nice, and had a little terrace outside. Not much of a view, but when you see the angle of the building you'll see why. It's a bit of an obtuse angle; a room in front is looking at the parking lot (although you CAN see the mountains in the distance). The sink was in the bedroom, but that just made it easy in the morning- no trying to crowd people into a single room to be by the mirror and sink. Lovely town, classy hotel.

Room Tip: The first floor rooms are /below/ ground level. If you're in a room that starts with 1, you'...
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KAD666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 21 August 2014
KAD666,

Thank you for being our guest and taking the time to share your experience with other guests. It seems as though you thoroughly enjoyed your stay with us and your time in Estes Park; We certainly hope you will join us again next time you are in Colorado. As you mentioned, even though our check-in time is 4pm if our rooms are ready we would be more than happy to allow our guests to check-in early. It sounds like the room you booked is one of our Ridge view rooms - while the interior of all of our rooms are newly renovated (as of 2011), I would highly recommend our Lake view rooms for the best view. Thank you again for being our guest and please let us know if there is anything we can assist you with in booking a future reservation.
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 16 August 2014

Having only one weekend as a summer vacation we decided to spend a little more than usual & stay at Estes Park Resort. We couldn't have been more disappointed. The reception staff barely greeted us & seemed to hate his job; he checked us in but was almost rude. Our $250 room looked like it had been partly updated but had no AC even though it was August, & was stuffy & hot. The sink dripped, the closet doors were off track & unusable & the walls were so thin we could hear the conversations in the next room. I've stayed @ Motel 6's that wee friendlier, better maintained & quieter. We ate at the Waterfront Grille - also overpriced for mediocre food. A different staff person was equally rude on checkout; didn't ask how our stay was at all & seemed annoyed that I told him the closet doors didn't work.The bed was comfortable but I will never stay here again.

  • Stayed August 2014
    • Location
    • Cleanliness
Helpful?
2 Thank BuddySD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole C, Front Office Manager at The Estes Park Resort, responded to this review, 21 August 2014
BuddySD,

Thank you for taking the time to share your experience with us. Every review is shared with all of our management team and used to improve upon our resort, so we greatly appreciate your feedback. As you experienced, we do have some rooms that do not have AC. This is fairly common in Estes Park and there are many hotels do not have AC in at least some of their rooms, if not all of them. We do have AC in the majority of our rooms, though there are a few that do not have it; these are our Limited view rooms. They do have a window that opens as well as a ceiling fan, but we certainly understand a preference for AC. If you decide to stay with us again in the future, I would recommend booking one of the Ridge or Lake view rooms which do have AC. We apologize for any other issues you may have encountered during your stay and we will make sure housekeeping and maintenance are aware as well. Please let us know if there is anything else we can assist you with.
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Additional Information about The Estes Park Resort

Property: The Estes Park Resort
Address: 1700 Big Thompson Ave, Estes Park, CO 80517-8928
Region: United States > Colorado > Estes Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Estes Park
#14 Family Hotel in Estes Park
#14 Romantic Hotel in Estes Park
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Estes Park Resort 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
Welcome to The Estes Park Resort! The only lodging available on Lake Estes, overlooking not only Lake Estes, but also the peaks of Rocky Mountain National Park. Our Full Service Convention Resort has been completely remodeled, every guest room and public area has the finest offerings you will find anywhere in the area! Our Grand Ballroom has the ability to host up to 150 people for your reception, and larger amounts for your corporate events. Our outdoor wedding ceremony site will provide the most scenic backdrop available anywhere in Colorado and provide you with years of memories! Our Waterfront Grille and Lounge offer breakfast, lunch, and dinner daily, along with Room Service, and special events such as Ladies Night, every Thursday, and a beautiful Sunday Brunch from 10am-2pm every weekend. Experience the finest and most modern resort in the area, experience The Estes Park Resort. ... more   less 
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Also Known As:
Lake Shore Lodge Mountain Hotel And Conference Center
Lake Shore Lodge Mountain Hotel Estes Park
Lake Shore Hotel
Lake Shore Estes Park
The Estes Park Resort CO

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