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“Not so caring”

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Alpine Trail Ridge Inn
Ranked #7 of 29 Hotels in Estes Park
Certificate of Excellence
Reviewed 5 May 2010

I asked to have a quiet room. I asked when I reserved the room and when I checked in. The motel had many vacancies. In fact, in the building in which they put me, there was only one other room taken. Why then did they insist on placing me next to the only other room that was booked?

Stayed: May 2010, travelled solo
3  Thank lelna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtnpoet2, General Manager at Alpine Trail Ridge Inn, responded to this reviewResponded 25 May 2010

We are very sorry this guest had a noise problem and apologize for not having anticipated the possibility of it happening. However, in the words of Paul Harvey, "Now for the Rest of the story!".

It was early in our season and we had only part of our rooms opened up for the season. We did have about 8 other rooms rented that evening. It happened that after this person rented a ground floor room, someone came in later and wanted a balcony room with a king bed and the only one we had happened to be above their room. Normally we do not have any noise problems, but obviously there was a problem.

We actually do care a lot about our guests, their comfort and experience here, and about our property and the service we provide. My wife spent a lot of time with this person helping them with hiking information and the person indicated that they might spend several days with us. The next morning, they came in to check out and when asked how things were, responded that they had heard some noise from another room. At no time did this guest express to us the sentiments that they did in this review.

We are on property 24 hours a day, and there is a phone which reaches us even at night, and unfortunately, at no time except at checkout did this person let us know that there was anything unsatisfactory to them. As one reads in my other responses, I ask for people to PLEASE, PLEASE let the management know right away if there is something not right, as we can find a solution for any problem promptly. it does not matter what time of day or night, we are here to solve any problem.

At checkout, when finding out about the noise, my wife offered to move her to a different room that we were opening up where there would not be anyone next to her, but she indicated she needed to go ahead and leave for family reasons.

The end result was that yes, if it was possible, it would have been better to put that other person in a different room if one was available, but that was the only open room of that type available that day, and we rarely have noise problems. However, it also falls upon the guest to let the management know if there is a problem . There are 6 magic words that I use when travelling and something needs fixing or isn't what I expected: With a gentle voice and a smile, I call or see the manager or front desk person and say, "You know, this just isn't satisfactory."
It is a non-confrontational way of opening up communication and I've always had positive results in solving the situation.

So we offer our apologies to this guest and thank them for alerting us to a procedural change we can make in our early season in trying to keep occupied rooms farther apart from each other. That has always been our policy, but in this case with the available rooms we had opened for the season, it did not work out that way.

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964 - 970 of 1,152 reviews

Reviewed 17 November 2009

My boyfriend and I stayed at the Alpine Trail Ridge Inn this summer, and we were both very satisfied with the accommodations. Don't be fooled by the curb appeal, or lack thereof-this place is very deceiving from the outside. Also, the room pictures featured on the Alpine's website just didn't do it justice-it was actually much nicer and we were both pleasantly surprised (we chose a Balcony Room). Our room was very spacious and comfortable. Also, I am a "neat freak" and the most important thing to me is a clean room...the room was very clean. We liked the easy accessibility to Rocky Mountain National Park (located right at the park's entrance), the balcony views, and the fact that our parking space was right next to our room. If we return to this area in the future I would definately stay here again, and I would HIGHLY recommend it to anyone visiting the Estes Park area.

  • Stayed: August 2009, travelled as a couple
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5  Thank GardenStateSiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2009

We stayed here after a six-day stay in Denver on business. We had a king-sized bed and it was way more comfortable than the hotel in Denver. This hotel was very clean, and the room was plenty large enough for the two of us. There was a microwave, refrigerator, chair with ottoman, and a table that we could eat at and free internet. What was really nice is that guests may use the computer stations with printers in the hotel office. We were able to print our boarding passes for the airline! This hotel is VERY close to the park entrance, and you can even walk to Domino's Pizza to pick one up! We stayed in the last few days that the hotel was open for the season, so the pricw was quite reasonable. You can park right at your door (yay!). We had a nice view of the mountains. The Sundeck Restaurant is next door, although we did not eat there.

Stayed: October 2009, travelled as a couple
4  Thank sharongb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mtnpoet2, Operations Manager at Alpine Trail Ridge Inn, responded to this reviewResponded 22 October 2009

We would like to thank all our reviewers for their positive and candid comments. We are now closed for the season until May 1. 2010, so we tend to drop a few notches in the ratings due to lack of reviews. Overall, our remodeling and improvements over this last winter were well received, and we received some important feedback on areas to improve upon, particularly in trying to deal with some construction issues from when the buildings were built. I have developed some techniques for quieting the heaters down and we will be working on that project. We may have a workable solution for the small bathrooms in the front building, and will be replacing a lot of older toilets with new water-saving models.Overall, we hope to upgrade the decor to a higher level.

Our staff did a great job in keeping the rooms spotless throughout the year, and the maintenance staff was able to keep ahead of the daily repairs and do some much needed projects.

We look forward to another summer and greeting new and old guests again.

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Reviewed 11 October 2009

The inn is like motels of bygone times where you park in front of your room. Our room was pretty small but very clean, tiny bathroom. We traveled with two grandchildren and we had a wonderful time. The motel did not provide breakfast but did have a fridge so we brought food in. The staff was so helpful and friendly, giving suggestions on places to go, etc. They go out of their way to help you.

  • Stayed: July 2009, travelled with family
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4  Thank midwesterner09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2009

We found this motel-style lodging to be perfect for our side trip to Rocky Mountain National Park. The accommodations were an excellent value. The room was simple but very clean. Best of all, the inn is about as close as you can be to RMNP. It makes for an easy pre-sunrise visit to the park, or to pop back for star-gazing after dark. The office had a computer and printer so we could print our boarding passes on our last day (sniff). We'd return in a heartbeat.

  • Stayed: September 2009, travelled as a couple
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2  Thank JohnH26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2009

Great location, super clean, good value. Would definitely reccomend it and return.

  • Stayed: September 2009, travelled as a couple
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Thank Fastphilad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2009

Excellent, friendly & knowledgeable staff; super clean large rooms; beautiful view; close to Rocky Mountain National Park

  • Stayed: September 2009, travelled solo
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Thank RockyMtnHiker08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpine Trail Ridge Inn

Address: 927 Moraine Ave, Estes Park, CO 80517-8204
Phone Number:
Region: United States > Colorado > Estes Park
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Estes Park
#2 Family Hotel in Estes Park
#3 Romantic Hotel in Estes Park
Price Range: £101 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Alpine Trail Ridge Inn 3*
Number of rooms: 48
Official Description (provided by the hotel):
If you're looking for exceptionally clean, comfortable accommodations, knowledgable and friendly hosts, beautiful views of the mountains, and close proximity to Rocky Mountain National Park, then we're the place for you. Free high-speed wireless internet access. We specialize in hiking information, also have a great Restaurant on property. AAA, Mobil rated, extensive remodeling in 2016. Aspen-shaded heated outdoor pool. ... more   less 
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Also Known As:
Alpine Trail Ridge Hotel Estes Park
Alpine Trail Ridge Motel
Alpine Trail Ridge Inn Estes Park, CO

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