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All reviews fall river full kitchen gas grill bedroom cabin overlooking the river screen door morning coffee park entrance trout these cabins deck property elk sound fireplace benches yard
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Reviewed 14 August 2011

My wife and I stayed at one of the streamside duplex cabins.The first evening our gas grill burst into flames with flames shooting from the top of the propane tank. After extinguishing the fire, I walked to the Riverview Pines office to let them know of the potentially dangerous situation. The teenage girl at the desk said, "My uncle isn't here this weekend, so there's no maintenance person available." She told ME to haul a smaller community grill over to our cabin. It was broken but barely usable. Later upon examining the room we found it to be dirty with kid's toys under the bed and a leftover meal in the oven from prior guests. Aparently exploding gas grills and shoddy housekeeping are the norm at Riverview Pines, because when we left the place Sunday morning, the still-leaking gas grill remained off to the side where I'd rolled it for safety! The manager (owner?) was there when I returned the key, and listened to my story, and then simply said, "Well then, you folks have a nice day." He made a point of accentuating that he didn't care at all about our guest experience. We stay in Estes often. We highly discourage others about Riverview Pines. A very poor value when compared to many better places, just up or down the river.

Room Tip: Be sure to completely and thoroughly examine your room for appliance operation and leftover garbage ... do a walk-thru before paying!
  • Stayed: August 2011, travelled as a couple
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3  Thank TeacherTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

Although we have enjoyed the lodge rooms in the past, this most recent trip was disappointing. The level of service has changed. For example, we were surprised to return to our rooms and find the beds unmade and the floors unswept. When we inquired about this, they said the housekeeping is limited to taking out the trash and bringing in fresh towels. Not exactly what I'd expect on a vacation in a hotel of this price range. Even worse, the tiles on the bathroom floor were very loose making any venture into the bathroom potentially dangerous. When we inquired about this, we were told they knew about the loose bathroom tiles as a previous guest filled them in on this hazard. However, they made a decision not only to not fix it but not mention it to us so we had an unpleasant surprise. On the plus side, the view of the river is lovely and the grounds are beautiful. We wish we could say we will continue staying here as we've enjoyed many stays here over the years. Unfortunately, for our next trip to Estes Park we will be looking elsewhere.

  • Stayed: August 2011, travelled with family
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1  Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2011

i absolutely would not stay in the two story hotel part of the property! very outdated, tiny old tv, very very basic! needs some updating !! sink was all scratched and dirty, old smelly carpet, beds hard as rocks! the cabins looked nice but didn't go in the them!! Also , could hear the people walking and talking above us and on the side of us!

  • Stayed: August 2011, travelled with family
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1  Thank hpyus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2011

We enjoyed the accomodations. The cabin met all our needs and more. It was perfect. The location was great and relaxing for the family. We enjoyed relaxing on the patio or near the river. We had easy access to the town of Estes Park and also the Rocky Mountain Natl Park. The cabin was clean and the office personnel was great.

  • Stayed: August 2011, travelled with family
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Thank colleenvillarreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2011

Stayed 4 nights in a two bedroom cabin(#6). Queen bed in front room, 2 queen beds in back bedroom. Not fancy, but very comfortable. The staff was very helpful. Anna gave great directions as it had been 22 yrs. since we had been to Estes Park. We visited in July 2011. It was hotter than we anticipated. Since we were trying to escape the 100 degree plus days of Texas, it was a little uncomfortable since there is no A/C in the cabins. The staff provided fans on request and the day was saved. The setting is absolutely gorgeous. Cabin #6 sits no more than 30 ft. from the river. It was very pleasant sitting and listening to the sounds of the river. We will definitely be booking with Riverview Pines in the future........ The Carters and Fricks from Texas

  • Stayed: July 2011, travelled as a couple
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Thank ststop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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