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“I am a huge fan!” 4 of 5 bubbles
Review of Providence Marriott Downtown

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Providence Marriott Downtown
Ranked #4 of 12 Hotels in Providence
Certificate of Excellence
Chicago, Illinois
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“I am a huge fan!”
4 of 5 bubbles Reviewed 8 July 2014

Our family of five was in Providence, dropping my daughter off for a summer program at Brown. Everything about this hotel was wonderful. The manager immediately helped us consolidate two reservations (entirely my fault) and gave us a lovely poolside room. My daughters enjoyed the pool and hot tub, the fitness center was excellent and we were even able to fit in a chair massage. The shuttle works VERY well and we never had any problems getting around town. It was actually very nice to leave our car in the parking lot and not worry about anything. Yes, there is very little in the way of a neighborhood but the amenities, ease of transportation and fabulous staff make this a gem in Providence. After hours at the airport, our flight was cancelled and we ended up back at the Marriot for an unexpected third night. As we walked in, we were greeted warmly and asked what had happened. The service at this Marriott was what I expect at very high end hotels - lovely!

Room Tip: Excellent patio on first level poolside rooms (and wasn't noisy)
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank schellgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 9 July 2014
Dear schellgirl,
Thank you for sharing your experiences with us. I was delighted to read that you enjoyed yourselves so much. I'm sorry your flight got cancelled but I know our staff made you feel right at home when you returned. I hope your daughter enjoyed spending some time at Brown University. It's a beautiful campus.
Enjoy the rest of the summer!
Eric Churchill, General Manager
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1,304 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Avondale, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Having recently stayed over a 4 night period, every staff member was polite, accommodating and friendly. The pool area was well kept, as were other areas of the hotel, both common and in-room. The complementary shuttle was an added bonus and Federal Hill is within their service area (Andino’s is a great spot for Italian). The breakfast buffet served at the hotel on Sunday morning was top notch and included a made-to-order omelet station. If the staff continues to be on top of their game, your stay will be as pleasurable as ours.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Exo2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 9 July 2014
Dear Exo2210,
What a wonderful review! Thank you for taking the time to share your experience. I will certainly share your comments with the whole hotel team.
Sincerely,
Eric Churchill, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RI
Level Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

We stayed for the night while attending a family event being held here. Check in was quick and friendly, check out was done by a disinterested staff person who barely acknowledged me.. The room was good sized with a comfy king bed. However, there was only one chair in the room and the bathroom was very tiny. The air conditioner was extremely noisy - but it did drown out the constant highway noise from right outside the window. The common areas were nice but not tidied up when people left their cups and food around. Nice pool area but limited chairs to sit on. In the evening, the female bartender at the outside bar looked like she hated her job and was slow to take an order, while the young man tending bar inside spent his time flirting and ignored customers. The public restroom was a mess of paper towels on the floor and no toilet paper in many stalls. It seems that this Marriott needs more attention to detail and to decide if it is a hotel or a night spot for twenty somethings.

Room Tip: Avoid rooms facing the highway, the noise is terrible.
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  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Susan10RI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 9 July 2014
Dear Susan10RI,
Thank you for taking the time to provide us with feedback about your stay. I am so sorry you felt our hotel was not up to standard. I will address your comments with the food and beverage team as well as with housekeeping. I assure you that when you visit again, this will not be the case. Thank you for your time. We hope to see you poolside again this summer.
Sincerely,
Eric Churchill, General Manager
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Goshen, New York
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

We stayed here with my son's travel baseball team for 3 nights. The first evening, I had arranged a taco bar poolside for the kids to eat. The catering manager was so courteous and helpful and checked to make sure all was well. They couldn't have done any more to make it easy for us. Given the fact that we were traveling with a herd of kids, the staff in general was quite patient. The front desk was always bustling and the staff always had a smile one their face. The pool area was clean and well kept. I know the hotel has their rules about outside food & beverage but it seemed selectively enforced. We were thrown out of the lobby for snacks while a party nearby ate pizza and nothing was said to them. Nobody left a mess and we also ate at the hotel's establishments so not sure why they were so strict. It seemed a little unnecessary. We had adjoining rooms for my daughter and mother. The shower in their room was broken from check-in. It leaked like a sieve the second night all over the floor and they were unable to use the shower/tub during our 3 day stay. The manager did make it right by offering a one night credit for the room and also offered to give them a new room but we chose to be all together. We like the Marriott brand overall and would stay here again but I would make sure the shower worked properly before unpacking.

Room Tip: interior rooms face the pool which is a nicer view than the on ramp to Route 95 from exterior rooms.
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaddogGoshen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 9 July 2014
Dear MaddogGoshen,
Thank you for taking the time to share your experience with us. I am so sorry about your shower. While I am pleased to know your issue was resolved, I understand how inconvenient that must have been for you. We do not allow outside food in our common areas as our common areas are extensions of our restaurants - our lobby/greatroom even has it's own menu. I hope this explains things for you. I am pleased that you felt our service was very good. I will be sure to share your review with the whole hotel team.
Sincerely,
Eric Churchill, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We had a block of rooms here for my sister's wedding in Bristol. Even though it was very crowded with a soccer tournament, the staff was extremely accommodating. Everyone we encountered was so friendly and polite. They helped us with requests and had quick answers to questions. In particular Jim and TJ were wonderful. The hotel is beautiful, especially the pool area. Double rooms are a bit small but kings are much better, and the suites are very nice (plenty of room for the bridal party to get ready). We would definitely stay here again if in the area.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BklynChick317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 9 July 2014
Dear BklynChick317,
Thank you so much for taking the time to share your experiences with us. I was wonderful to hear your family enjoyed themselves so much for such a joyous celebration weekend. We wish you sister the best of luck and much joy in her new marriage. I will be sure to recognize TJ and Jim for their exemplary service. Take care and come visit again this summer!
Best wishes,
Eric Churchill, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnston, Rhode Island
1 review
4 of 5 bubbles Reviewed 2 July 2014

We recently attended a 50th anniversary party. The wait staff was excellent. Very attentive and helpful, especially Ryan. He was excellent and I would highly recommend him. We attended a reception outside by the pool and that was very nice. It was a nice night and it was very enjoyable. The pool was very busy with people but they kept a section for a reception. Would definitely recommend the Marriott.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 3 July 2014
Dear L.A.,
Thank you for sharing your experience with us. It was fantastic to to hear how wonderful it was. We're so please that you had such a good time. Thank you for your recommendation. Hope to see you poolside again this summer!
Sincerely,
Eric Churchill, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 30 June 2014 via mobile

Stayed here w/a colleague for church conference. The double-bed room made it convenient & cost effective. It appeared clean & had plenty of free parking. There was also van service available to get to /from RICC & Dunkin Center. Restaurant, bar, convenience store and coffee shop on site. Outdoor pool. Gym. A bit pricey without discounts.

Stayed June 2014, travelled on business
Helpful?
Thank NJGardenGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review, 1 July 2014
Dear NJGardenGirl,
Thank you so much for sharing your experience with us. I am pleased to hear that your conference went well and that you enjoyed your stay so much. Our complimentary shuttle is quite convenient. I'm also glad you had time to enjoy our connecting indoor and outdoor pools. We hope you can visit Providence again soon and will choose to stay here. We look forward to welcoming you back!
Sincerely,
Eric Churchill, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Providence Marriott Downtown

Property: Providence Marriott Downtown
Address: 1 Orms St, Providence, RI 02904-2221
Region: United States > Rhode Island > Providence
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Providence
#4 Family Hotel in Providence
#5 Romantic Hotel in Providence
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
Official Description (provided by the hotel):
Resort-style atmosphere hotel located in downtown Providence. Situated near the state capital, I-95 and historic East Side. Free parking, connecting indoor/outdoor pools. Outdoor lounge, AQUA(seasonal),voted Best Hotel for Pool Lovers by Yankee Magazine in 2014. Award-winning Bluefin Grille open for breakfast, lunch and dinner. Inclusive overnight packages available - Twin River Casino Package, Ultimate Dining Escape, VIP Kids Escape, Romance packages, Martinis & Manicures spa package, Golf Challenge , etc Full-service G Salon & Spa and golf privileges at private golf course. Marriott Greatroom - and all new meeting space and ballrooms. Complimentary wireless and shuttle service (by reservation). ... more   less 
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Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence

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