My husband and I stayed overnight for our anniversary....booked the romance package. Hotel was beautiful upon entering the lobby and staff was very friendly & courteous...always greeting us each time we were out of our room. The pool area looked very nice but did seem like there wasn't enough seating and looked like it could get crowed very easily. We ate outside the hotel so cannot review the restaurant.
Unlike some of the other reviews, our room on the Concierge level was nicely maintained however, did lack the updated amenities related to phone/chargers, etc. We basically had a nice stay but in the end had to speak to the manager re: staff entering our room while we were out when we had our 'Do Not Disturb' sign hung out on the door's knob. Upon check in, we asked that the champagne and strawberries be kept on hold until we figured out our schedule.....we didn't want to drink alcohol and then drive. The staff person said it wasn't a problem and to call when we want them delivered. So imagine our surprise when we got back to the room later in the evening and found the items had been delivered! A sticky note had been placed on the TV stating the items can be found in the mini-fridge. When we opened the door, we saw a large plate with 5 (!) strawberries...the first thing I said to my husband was "Why 5? There are 2 of us...why not 6 or 8?" However, the BIGGER question we asked ourselves was why did staff enter the room with the sign on the door? Upon checking out, we spoke to the manager about this and she stated that by no means were staff to have entered the room and also, clarified that there are usually 6 strawberries delivered. I responded that the strawberries had become frozen (which she couldn't believe...."the fridge was that cold"!) and I further stated that, for a Marriott, 6 doesn't reflect the "higher end" hotel they are trying to be or worth the package deal.
She did offer to refund $20. For us, it's about the experience and unfortunately, the trust was broken. We are avid Marriott customers...in the past 2 weeks, my husband has stayed at Marriotts seven times.... this was our first romantic package we took advantage of and unfortunately, feel let down.
- Official Description (provided by the hotel):
- Resort-style atmosphere hotel located nestled between the historic East Side and downtown Providence. The only hotel in Providence with free parking and connecting indoor/outdoor pools. Outdoor lounge, AQUA(seasonal),voted Best Hotel for Pool Lovers by Yankee Magazine. Award-winning Bluefin Grille open for breakfast, lunch and dinner. Inclusive getaways available - perfect for families, couples and friends looking to take a mini vacation! Full-service G Salon & Spa and golf privileges at private golf course. We offer bicycle rentals Spring - Fall. Creative food & beverage offerings and flexible meeting space and ballrooms. Complimentary wireless and shuttle service (by reservation). This hotel is know in the community for legendary customer service. ... more less
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- Also Known As:
- Providence Marriott Downtown Hotel Providence
- Marriott Providence