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Hilton Providence
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Reviews (1,288)
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537
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1,021 - 1,026 of 1,288 reviews
Reviewed 27 May 2013

We arrived in Providence without a room booked and found it was harder than we thought to find a a spot to stay. Thank god we happened upon the Hilton - the service was impeccable from the gentleman who answered the phone, to the concierge, to the front desk guy who checked us in. We felt well taken care of, the room was perfect, and there were free cookies in the lobby at night.

  • Stayed: May 2013, travelled as a couple
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Thank SpiceC1916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas_koenig, General Manager at Hilton Providence, responded to this reviewResponded 23 July 2013

We are thrilled that you selected the Hilton Providence for your recent stay in Downtown Providence. Based upon your experience it sounds like you will choose the Hilton again should your travel plans bring you back to the area.

Our staff strives for service excellence, and we enjoyed reading that we met this expectation.

Thank you for the posting and have a great summer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2013

Hotel is very convenient right off of interstate. Very close to Providence Place Mall. Internet not free in guest rooms. Rooms are spacious, bedding very soft, housekeepers are friendly. Rooms are not equipped with fridge or microwave.

  • Stayed: May 2013, travelled on business
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Thank sg300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas_koenig, General Manager at Hilton Providence, responded to this reviewResponded 23 July 2013

It was great to see that you enjoyed your stay. The Hilton bedding package is very popluar and our guest can now purchase them on hilton.com.

Our internet service is free to all HHonor Gold and Diamond members. It would be our pleasure to enroll you so you can immediately start earning points and miles through our HHonors Loyalty program.

Thanks again, and we look forward to hosting you again soon!

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Reviewed 14 May 2013

I stayed here for a business trip recently and the hotel was great. Service was amazing and I was able to walk to work, shopping, and restaurants! The restaurant and fitness center in the hotel were also great.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank kao4018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas_koenig, General Manager at Hilton Providence, responded to this reviewResponded 23 July 2013

Thank you for taking the time to post your experience. We are pleased that you enjoyed your stay with us and look forward to hosting you again soon!

Thanks,

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Reviewed 13 May 2013

I stayed at this Hilton for one night because it was walking distance to the Cox Providence races. The best thing about the hotel was the friendly staff. They were always willing to help and made me feel welcome. Also, the hotel room was very quiet and I appreciated that. There were 3 of us in the room and it would have been nice to have 2 queen beds instead of the 2 double beds they offered. Parking was convenient but unfortunately it cost $25.00 per night. Also, they charge $9.95 per day for wifi. Most hotels have free wifi these days so I was annoyed about that. The location is literally right off of I-95 so it is very convenient for traveling (but I didn't hear highway noise which was good). The staff was accommodating so that is why I rated this hotel so highly.

Room Tip: We were on the 10th floor and it was quiet.
  • Stayed: May 2013, travelled with friends
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Thank rtsb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas_koenig, General Manager at Hilton Providence, responded to this reviewResponded 21 May 2013

We are glad you chose the Hilton Providence when you came to town for the race. Each year we host many of the participants and their families.

There is a parking garage located adjacent to the hotel that is owned an operated by a separate company, but we are fortunate that they provide valet and self parking for our hotel guests. The rates are very reasonable for Downtown Providence, and having covered parking is a plus...especially when it is raining or snowing.

Please contact us if you would like to enroll in our HHonors frequent traveler program. Once you acheive "Gold' status internet is avaialble on a complimentary basis.

Thanks for your kind words, and we look forward to hosting you again soon.

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Reviewed 9 May 2013

From the bellmen to the housekeeping staff everybody was very guest oriented and helpful. When I realized that my severe asthma was being aggravated by the "weird smell" in my room that ended up being cigarette smoke, my room was immediately switched and I was able to breathe easier. The front desk made the switch with no problem and apologized as my room was a no smoking one.

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank maslkoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas_koenig, General Manager at Hilton Providence, responded to this reviewResponded 21 May 2013

Thank you for sharing your experience and the Excellent hotel service rating.

We are pleased to hear that the staff was able to accommodate you with the best room option available for your needs. We appreciate the feedback, and look forward to your next stay at the hotel.

Thanks again,

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