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“Amazing Customer Service Experience!”
5 of 5 bubbles Review of Hilton Providence

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Hilton Providence
Ranked #8 of 12 Hotels in Providence
Certificate of Excellence
GreenLeadersSilver level
Portland, Maine
2 reviews
“Amazing Customer Service Experience!”
5 of 5 bubbles Reviewed 24 November 2013

We have stayed at the Providence Hilton several times for events at the Convention Center. Location is great for events at the Convention Center or shopping at the nearby mall, which are both a short walk from the hotel. Hotel parking is very convenient and safe. Our rooms have been in great condition with very comfortable beds and immaculate linens; all well cared for by the maintenance and housekeeping staff.

Most impressive at this Hilton is customer service. During our most recent stay this weekend, we had a wonderful stay due to the customer care and service provided by the staff. It all started with the Guest Services Manager, JOE, who greeted us at our arrival and went out of his way to ensure all of our needs were met. I had made an error in my reservation, but Joe made sure we had a comfortable stay and he anticipated other needs by providing services before we had to ask. Additionally, the front desk staff was very pleasant and professional providing many local recommendations for dining and shopping and just making us feel very welcome. Both of our shuttle drivers (GEORGE and one other) were on time and provided a friendly ride to our destinations. Finally, we enjoyed the food at the restaurant and our servers were dedicated to providing a nice dining experience.

The whole staff of the Providence Hilton should be commended. I have already recommended the hotel to several friends and we are looking forward to future stays here.

Room Tip: Upper floors have been very quiet.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,127 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
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English first
Newton
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Recently stayed at this hotel for a wedding. Bride and groom reserved a block of rooms so we all got a lower price which was great and we were all on same floor. The location was perfect. You could walk to restaurants, shopping mall and pubs. Room was clean. Coffee in room surprisingly delicious. A small refrigerator kept the beer cold. The restaurant in hotel convenient and good. The pool and exercise room was inviting, but we didn't have time to use it. The staff was warm and helpful in everyway.

Room Tip: Don't stay behind elevators.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluewater795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
275 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 444 helpful votes
3 of 5 bubbles Reviewed 23 November 2013

This Hilton was clean, and had a great restaurant on-site, but that’s about all I can say about it.

The hotel is old, and rather plain. My room was very clean, and the Hilton basics were there, but there is very little style or pizzaz at this hotel.

Pros: cleanliness, bed comfort, fast internet service, good HVAC, Shula’s restaurant on-site

Cons: indifferent front desk staff who did not acknowledge my HHonors Gold status during check-in and who were more preoccupied with answering the phone than waiting on the guests in front of them; utter lack of design style and appeal throughout the hotel; small TV in the guestroom

A sincere call-out to Shula’s, where I enjoyed a tasty dinner and great service, and where the waiter noticed that I was under the weather and after dinner, sent a hot tea and throat lozenges to my room. Shula’s was a class act in an otherwise plain jane hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
douglas_koenig, General Manager at Hilton Providence, responded to this review, 4 February 2014
Thank you for sharing your experience. We are disappointed that you felt the hotel was Very Average. We appreciate the feedback and will use your experience to improve where we fell short.

We value your loyalty as a HHonors member, and apologize that you were not recognized of this upon check-in. On a positive note I am pleased to hear that your dining experience In Shula's as well as the cleanliness and comfort of your room was great.

Please allow us the opportunity to host you again should your travel plans bring you back to the Providence area. Feel free to reach out to myself or any member of our management team so we may assist you when making your reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 18 November 2013

Very nice and comfortable hotel with very friendly staff. Downtown location. The view from the window was just another building. Within easy walking distance of downtown area, but with the exception of the restaurant in the hotel there were not many restaurants immediately close by within walking distance. (I came to Providence by train and not have a car during my stay.)

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rochester, United States
1 review
3 of 5 bubbles Reviewed 18 November 2013

Hotel was quiet, bed very soft, not comfortable. Room temp difficult to control, warm and stuffy. Room with 2 double beds had no sitting area which one could relax in. Only a desk chair and small chair which was very stiff. Resturant was high priced with limited menu. Would have preferred a more casual menu. Otherwise staff was very helpful and friendly. Very clean hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

The Hilton Providence is a nice enough hotel and the people behind the counter were helpful...recommending a restaurant and giving us a coupon for free appetizer there. They even took us by shuttle over there. So I really hate to complain but when I got home there was a charge they put on after we settled our bill for room service. We did not have room service...we didn't even eat at the hotel. So I called to get it taken off ....4 times. Still has not been taken off my credit card and it's been 10 days. They said it could take a month!!! What? It kindof ruined my experience quite honestly. But, maybe that was a fluke. Everything else was fine.....

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank professormb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, United States
1 review
5 of 5 bubbles Reviewed 15 November 2013

I had a wonderful stay with Hilton Providence. It is walking distance to wonderful shopping and restaurants. I felt extremely safe in the neighborhood. The facilities were beautiful and the staff was very friendly.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Providence

Property: Hilton Providence
Address: 21 Atwells Ave, Providence, RI 02903-1027
Phone Number:
Region: United States > Rhode Island > Providence > Downtown Providence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Providence
#2 Green Hotel in Providence
#6 Romantic Hotel in Providence
#6 Business Hotel in Providence
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Providence 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Our Hilton hotel is located in downtown Providence, Rhode Island. Enjoy the close proximity to Historic Federal Hill, Rhode Island Convention Center, and Providence Place Mall. Our Rosemoor Ballroom is the perfect setting for your upcoming wedding or event. Enjoy and explore Providence with ease during your stay at our hotel in Providence. ... more   less 
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Also Known As:
Hilton Providence Hotel Providence
Hilton Hotel Providence
Providence Hilton Hotel

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