We have stayed at the Providence Hilton several times for events at the Convention Center. Location is great for events at the Convention Center or shopping at the nearby mall, which are both a short walk from the hotel. Hotel parking is very convenient and safe. Our rooms have been in great condition with very comfortable beds and immaculate linens; all well cared for by the maintenance and housekeeping staff.
Most impressive at this Hilton is customer service. During our most recent stay this weekend, we had a wonderful stay due to the customer care and service provided by the staff. It all started with the Guest Services Manager, JOE, who greeted us at our arrival and went out of his way to ensure all of our needs were met. I had made an error in my reservation, but Joe made sure we had a comfortable stay and he anticipated other needs by providing services before we had to ask. Additionally, the front desk staff was very pleasant and professional providing many local recommendations for dining and shopping and just making us feel very welcome. Both of our shuttle drivers (GEORGE and one other) were on time and provided a friendly ride to our destinations. Finally, we enjoyed the food at the restaurant and our servers were dedicated to providing a nice dining experience.
The whole staff of the Providence Hilton should be commended. I have already recommended the hotel to several friends and we are looking forward to future stays here.
- Official Description (provided by the hotel):
- Our Hilton hotel is located in downtown Providence, Rhode Island. Enjoy the close proximity to Historic Federal Hill, Rhode Island Convention Center, and Providence Place Mall. Our Rosemoor Ballroom is the perfect setting for your upcoming wedding or event. Enjoy and explore Providence with ease during your stay at our hotel in Providence. ... more less
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- Also Known As:
- Hilton Providence Hotel Providence
- Hilton Hotel Providence
- Providence Hilton Hotel