The Good: the View is nice. Mattresses were okay. Rooms are more or less clean if worn. Carpet is neutral. The gym is good, but dated. I would guess the equipment is a few years behind, but its functional and a decent gym, but if you get there too early say, 6 am, the key card may not work and you will need to get someone at the front desk to let you in.
The Bad: the hotel hasn't been updated since I'd guess 1992. The rooms are poorly laid out with the internet wired line (yes they do NOT have wireless internet in the rooms) on the bedstand rather than being on a desk where oh that might make sense. Oh did I mention they don't have wireless internet in the rooms? They only clean the rooms after the 3rd day you stay there which isn't awful if you are alone in the room but if you have family or something you'd might have issues with this "green" policy. They don't stock any teabags in the room and the coffee for the 4 cup pot is not good. The TV is a poor Visio, not a particularly good one and the channels are limited. The VCR/DVD player in the room I would guess is from the 1990s since not many people use those anymore nor can I find them easily for sale. the bathroom shower tiles are missing grout all over and seem a bit dirty, the floors are also missing grout in the bathroom. The countertops are a brown vinyl circa late 1980s early 1990s. The bedding is not good, thin flimsy sheets and a thing top blanket that I wonder whose used lately, not ugly, I just wonder about bedding in hotel rooms as being sanitary. Also if arriving at night, the signs to everything are not lit so it's difficult to see anything. Drive very slowly to read things. Really badly done as far as the signage and zero lighting.
The truly UGLY: Customer service is exceptionally poor at this hotel. The person who checked us in registered us to the wrong rooms. I was registered to one room and given the key to the other room as was my friend and her spouse. They were registered to one room and given the key to my room. this was sorted out only because another issue occurred and it got sorted then. So on my 2nd day in they cleaned my room which I didn't realize was wrong since they don't do that until the 3rd day, well so I went in and discovered they had thrown away all my diet food including protein powder, peanut butter supplement, powerade drinks, bottled water and my coffee and tea that I'd brought with me. they had also pulled out my cooler bag from the refrigerator full of my protein bars and left it on the desk, though luckily they didn't throw it away. As it turns out they had been misinformed that I was checking out and after tossing much stuff noticed I still had clothes in the closet and my luggage amongst other things so they contact management because it appeared to be an error about me checking out. They were told, oh no she isn't checked out, stop. During the final clean out of a room of course they throw stuff away so that's why my stuff got thrown out. Okay I could've accepted this had they made any decent attempt to compensate. What I got instead was a gift basket with nasty hard candies and cookies, high calorie Arizona ice tea, full fat microwave popcorn and oh yes a coupon for a free appetizer at their restaurant. I am sure that appetizer will come in handy since I won't be here all day and it's sure to fit in with my diet. The cost of the food they tossed if I guessed would be around $75, the basket of nonsense they left not anywhere reasonably in that area and in fact completely counter to what I need to have in my room. I've advised my parents who used their time share points to book this for us to stay in for the Christmas break to not use this resort again and in fact please request this "resort" be removed from their listing of places. It really was just an awful experience. I moved my stuff to my parents house in part to prep to take home, but also because I don't trust they won't steal stuff next. Overall a bad place to stay. I highly recommend staying anywhere else but here. There is a nice Marriott in the area, that would probably be better plus being Marriott they tend to have better customer service then whoever it is that owns this, I believe it is part of Shellvacacations.
- Official Description (provided by the hotel):
- Starr Pass Golf Suites is a Southwest vacation jewel. At the heart of the resort is the celebrated Starr Pass Golf Course a 27-hole Arnold Palmer Signature Golf Facility. Its desert style layout and dramatic terrain challenges golfers of all skill levels. Starr Pass Golf Suites is also perfect for a family getaway, hiking, or those seeking to enjoy the culture and adventure of the old southwest. The magnificent views from your spacious casita include natural desert landscaping drenched in 350 days of sunshine per year. A 75-foot heated Olympic swimming pool, whirlpool and fitness center are just the beginnings of a full array of amenities. Come see all the Tucson foothills have to offer at this southwest getaway. ... more less
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- Also Known As:
- Starr Pass Golf Hotel Tucson
- Starr Pass Hotel
- Starr Pass Resort
- Starr Pass Golf Suites Tucson, Arizona