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“HUGE Disappointment”
Review of Tanque Verde Ranch

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Tanque Verde Ranch
Ranked #30 of 130 Hotels in Tucson
Certificate of Excellence
Phoenix, Arizona
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“HUGE Disappointment”
Reviewed 22 October 2012

We had heard for years from friends how we had to go stay at TVR.
We never quite got around to getting to TVR until this past weekend.
We had booked a 2 night stay (Friday and Saturday nights) and we arrived late Friday night.
The place is poorly lit and even more poorly signed. You had to be part tracker to find your room.
They might want to invite Disney out for a week to teach them a thing a two about journey management.

The refrigerator in the room sounded like a diesel generator. Event with the door closed.
Most disappointing was the fact that the housekeeping staff failed to make up the room.
After a bust day out (left the room at 8am and returned at 3pm) with a desire to relax and refresh for the evening - to find the room the way we left it. Funny part ... the housekeeping staff greeted us that morning outside our unit. Maybe they went walkabout or on a ride themselves. When we called about the room, we learned housekeeping had gone home for the day. They blamed the matter on new stay. Convenient. A consolation ... we did get clean towels. Woo - hoo.
We won't be back. Highly overrated. TVR needs to learn what customer service is all about.
They may have skipped that chapter during owner and employee training.

Room Tip: One that the traveler can actually find.
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  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
4 Thank RedRoxs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_F_TVGR, Manager at Tanque Verde Ranch, responded to this review, 11 November 2012
I'm very sorry that you were disappointed with any part of your visit to Tanque Verde. We strive to offer an experience that will be a highlight of any vacation, memories to last a lifetime. I'm sorry we did not successfully take care of you with housekeeping service during your visit, and will work harder to prevent such an occurrence in the future. We hope you enjoyed the rest of your visit, with the horseback riding, mountain biking, hiking or whichever activities you enjoyed while you were here. Thanks for your feedback.

Andrew Fine
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displaced Englishwoman
Level 4 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 October 2012 via mobile

My wife and I stayed for a memorable four nights this time last year (October 2011) as part of our 12 day honeymoon tour, and we are still talking about it and sharing the photos now. Given that i can be a tricky customer sometimes, this is quite possibly the best hospitality we've ever had the pleasure to experience. All the staff are terrific, from the approachable, friendly, ever present manager, to the lovely desk staff who are genuinely kind and interested in the guests. The sports coaches were encouraging and didn't mock our appalling tennis, nor my lack of nerve on a mountain bike (and were conciliatory when I discovered cactus prickles are sharper than they look!) The wranglers are quite a bunch of characters and make the riding really fun. We still laugh about jonathan shouting after emma on her horse even now! There is so much to do, but no pressure and you can just relax, enjoy the great scenery or the wildlife centre and chat with the other guests and staff. It is an expensive resort but you get what you pay for, and it is worth every penny. We would go back in a heartbeat, and are saving up to take our children with us next time. Thanks to all at Tanque Verde for making our honeymoon the holiday of a lifetime. See you all in a few years I hope! Rachel x

  • Stayed November 2011
    • Value
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Helpful?
Thank EdinburghPulcino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_F_TVGR, Manager at Tanque Verde Ranch, responded to this review, 11 November 2012
Thank you for visiting us at Tanque Verde and making us a part of your lifelong memories on your honeymoon tour. We're very glad you enjoyed our facilities in a way that was perfect for you, with horseback riding, tennis and mountain biking, while still finding time to relax. Thank you also for your kind words about our team, we love helping guests have a great vacation. We'd love to see you again when you have the time to visit us at the ranch. Thanks again,

Andrew Fine
Director of Operations
Tanque Verde Guest Ranch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 October 2012

We have just spent 3 weeks in california and Arizona after travelling all the way over from Australia and I just wish we had booked more than three nights at the tanque verde ranch. I was a little unsure after booking as I usually prefer big name 5 star hotels , however this had the best of both worlds - five star accommodation, activities & service with a really personal touch.
The scenery is spectacular and straight out of the pages of a book - lush green lawns dotted with adobe style ranch buildings surrounded by towering saguaro cacti dotting the surrounding hills.
It also proved to be a great social studies lesson for the kids as we spotted jack rabbits and gila monsters whilst on morning horserides. Picture yourself sitting watching a brilliant sunset while sipping a prickly pair margarhita...
My children are aged 6 & 9 and I have never been fond of kid's clubs and never use them. Things were different at the Tanque verde as the activities are fantastic. They would begin the day with an individual horseriding lesson before taking part in craft activities, fishing , checking out the reptile centre and swimmingI can happily say that this was the highlight of their American holiday.
The BBQ at the Cottonwood grove was fantastic and really made us feel as if we were in the real 'southwest'. The food was also excellent and I had to force myself to stay away from the large jar of chocolate chip cookies that never seemed to be empty.
The highlight would undoubtedly be the morning breakfast ride and eating blueberry pancakes in the mountains surrounded by the beautiful scenery. Out of everywhere we travelled during our holiday, and this includes Sedona, The Grand canyon, Disneyland and San Francisco, the Tanque Verde is the one place that I would fly halfway across the world again to visit.

  • Stayed September 2012, travelled with family
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Helpful?
1 Thank Mirandaferrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_F_TVGR, Director of Operations at Tanque Verde Ranch, responded to this review, 11 November 2012
Thank you so much for giving us the oportunity to be the highlight of your visit to the USA. We're especially proud of the kids program, and how much fun the kids (and counselors) have, as they make friends with other guests and remain friends for years. The breakfast ride is one of the top favorites of guests, and we're glad you enjoyed it just as much, along with our desert mountain location and scenery, the food and the fun of a true Tanque Verde experience. We hope you do visit us again, and can stay longer next time! Thanks again for your visit!

Andrew Fine
Director of Operations
Tanque Verde Guest Ranch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 September 2012

Booked a few weeks in advance, and then tried to cancel just a few days later as my girlfriend wasn't able to get the time off. They refused to give me back my $500 deposit.

I will certainly not recomment this place to my friends as it really appears that they profit from other mis-fortunes that attempt to visit for a short notice weekend get away.

  • Stayed September 2012, travelled as a couple
    • Value
    • Service
Helpful?
5 Thank DinkorSink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeoffreyFCampbell, Director of Operations at Tanque Verde Ranch, responded to this review, 17 September 2012
We did everything we could to quickly accomodate and satisfy this potential guest including unconditionally refunding his deposit within our cancellation window, which is where the issue stands.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 September 2012

We came to TVR for the first time in Nov.'10. Since then we have visited 6 more times. It is the first place we think of for a vacation, and has become our second home. What a pleasure to get picked up at the airport by Steve and his 'stash, arrive to see Juan or Bea, smiling at the front desk, flop down on a comfortable bed, and wake up to a wonderful lope ride at sunrise. LeighAnn and Heather (your first contacts) make planning your vacation painless. ALL the Wranglers will show you a good time AND teach you how to ride a horsie. Ben, the head chef will greet you while you dine (and feed you 'til you pop), and Claire, the baker, will make sure you've eaten enough calories. If Paige, the amazing massage therapist, doesn't make your aches and pains disappear (her treatments are considered "medically necessary") then Lisa, head Bartendress in the Dog House, will fill up your glass with a fine tasting Prickly Pear Margarita, and finish the job.
Our 11 year old daughter is an even bigger fan of the ranch and its kids' program (and summer camp). She leaves the room at 7am, without an alarm, and spends the entire day with other happy children, leaving us parents to have a vacation of our own.
No TV in the rooms is a blessing because after a day in the saddle all you want to do is sleep.
When we came back from our latest trip to TVR our daughter asked, "Exactly how long until we go back?" When I replied, "Ten weeks." she let out a sad sigh. I felt the same way.
But the best part of TVR is the other guests. If you're on vacation and you're in a bad mood then shame on you. With community tables we have met the best people, many of whom we have stayed in touch with and seen outside of Tucson. At TVR, everyone is created equal. Nobody cares what you do for a living or who you are. We are all there to relax, ride, eat, drink lots of water and make life-long friends. So far, all those boxes have been checked off each and every time we've visited.
Shhhhh, don't tell your friends--we don't want it to be too crowded next time we go. ;-D

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
2 Thank LeisureLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeoffreyFCampbell, Director of Operations at Tanque Verde Ranch, responded to this review, 20 September 2012
Thank you so much for making us your "home away from home!" It was great seeing you and your family again. It is really cool to see the relationships our guests and staff build at the Ranch. This place really is special to all of us. We love providing the experience you have described and always look forward to return visits. Usually the best indicator of maximizing the experience is as you said about no tv in the room, "a blessing." Well, I will see you folks again in 10 weeks or so. Ask Paige about some of the new products we have in the Spa. I think you will love them. I will make sure we have a prickly pear margarita waiting for you when you return! Thanks for writing!
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Warrington, United Kingdom
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 September 2012

My wife and I had always fancied staying on a ranch in the USA and decided to take the chance. We researched a number of ranches in the Arizona area and eventually decided to try the Tanque Verde ranch. Within a day if our stay we realised that we had made the right choice!
The Tanque Verde caters for all age groups and has a wide range of activities and areas of interest.

Firstly the horse riding. My wife is an advanced rider and I am at best intermediate. However, we rode at least twice a day out on the many surrounding trails and sometimes into the beautiful national park adjacent to the ranch. We cannot speak highly enough of the wranglers, particularly Mike, Mark and Karen who were both fun and informative. Whilst on each ride we saw beautiful scenery and a whole host of wildlife.

The food at the ranch is both high quality and plentiful. Breakfast and lunch are mainly buffet style and there is such a great choice! Dinner was fantastic every night and Sean was our waiter for every meal. He was friendly and helpful and provided excellent customer service.

The Dog House Saloon is a great place to relax, eat popcorn, play pool and drink produce from local breweries and vineyards either before or after dinner (or both!!) The barmaids are so friendly and attentive. You can even sit on the balcony at the rear of the saloon and watch the sun go down over the ranch.

On our last evening, a Wednesday night, we attended the Cowboy Cookout at the Cottonwood Grove. This was possibly our best experience at the ranch as we sat at picnic tables eating wonderfully prepared food and listened to a local cowboy playing his guitar and singing country and western songs into the night. This was followed by line dancing lessons conducted by Nancy, probably the funniest part of the evening as most people tried and failed to keep up with Nancy, ending up doing 'their own thing' instead of the correct steps!

The rooms at the ranch are exellent and have everything you need for the stay. The beds are comfortable and clean and the bathrooms are spacious with beautiful toiletries provided.It was a bit of a culture shock to find that the rooms do not have TV's but we embraced this and it provided a complete break from the outside world for our five day stay. The views from the rooms are unbelievable and breathtaking across the acres and mountain ranges surrounding the ranch.

We arranged a day trip to Tombstone as part of our stay and we would like to say a big thank you to Steve for taking us to Tombstone and being extremely informative.

Finally, the Tanque Verde has an excellent little gift shop which contains ranch gifts and a selection of gifts made by local people such as soaps and jewellery. Again we found that Nancy (who works in the shop) was a very friendly lady and even helped us to attach straps to our hats before riding so that they wouldn't blow off!

If anybody is debating whether to go to the Tanque Verde ranch our answer is simple - BOOK & GO!! It is one of the best experiences we have ever had and we would love to return to the ranch.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Jonathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeoffreyFCampbell, Director of Operations at Tanque Verde Ranch, responded to this review, 13 September 2012
Thank you so much for such a prompt and glowing review! I look forward to sharing your feedback with Mike, Mark, Karen, both Nancy and Nancy, Sean, Steve and our Doghouse Saloon folks! I am very happy that you were able to experience so many of the wonderful experiences we offer. I am sure with such a tight schedule of activities you did not miss the TV one bit when you retired each evening! I hope to see you again soon and thank you for choosing Tanque Verde Ranch!
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Liverpool
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 September 2012

what a fantastic holiday , from the moment we got there to the moment we left the staff couldnt have been any friendlier from juan on reception, tims friendly service, lisa at the dog house ,mike, mark and karen (wranglers) they all made the whole holiday a memorable experience my daughter kayleigh rode every day from nice gentle walks in the mountains to going for a lope with mike or mark,we even tried to round up some cattle ,we enjoyed every part of the ranch from the swimming pool to the great food and outdoor barbeque i cant praise the ranch enough very well organised but we felt so at home with the staff and horses , after being at the ranch for a week we then went on to miami for a week but we should have stayed at the ranch for the 2 weeks . we will defenitley go back soon.

  • Stayed July 2012, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank kaysteshell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeoffreyFCampbell, Director of Operations at Tanque Verde Ranch, responded to this review, 10 September 2012
We are happy that we are Kayleigh's favorite place! I will pass your kind comments to Juan, Tim, Mike, Lisa, Mark and Karen. I agree you should have stayed an extra week! We cannot wait to see you again soon. Thank you for staying with us and sharing your feedback with us!
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Additional Information about Tanque Verde Ranch

Property: Tanque Verde Ranch
Address: 14301 E Speedway Blvd, Tucson, AZ 85748-7138
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Tucson
#13 Family Hotel in Tucson
#25 Business Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Tanque Verde Ranch 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Tanque Verde Ranch Resort was named "Best Dude Ranch in Arizona" by Dude Republic in 2012, as well as a "Top Ten Family Resort" by the Travel Channel since 2007, and a "Top Five Ranch" by Conde Nast in 2008. Tanque Verde Ranch is one of America’s old time cattle and guest ranches. Located on 60,000 acres of Tucson’s most breathtaking desert landscapes, nestled amongst the Rincon Mountains and adjacent to Saguaro National Park and Coronado National Forest. Established in 1868, the superb guest ranch is recognized as the last luxurious outpost of the old west providing guests with plush accommodations, unparalleled amenities and a vast array of exciting activities such as horseback riding, mountain biking, fishing and hiking. La Sonora Spa is the perfect place for a bit of quiet relaxation, and the kids will love all the supervised children's programs! Don't hesitate – getaway at one of the premier, all-inclusive dude ranches in the country. ... more   less 
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Also Known As:
Tanque Verde Ranch Hotel Tucson
Tanque Verde Ranch Tucson, Arizona

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