I was extremely disappointed with the service at this hotel. Right when we pulled up to the front entrance, there was no one there to guide us, give us any information, or even take our bags. I had been traveling with one other guest and we were waiting there for an attendent to come out and direct us and take our bags to our room. That was not the case at all. We had to go in the lobby and ask what to do. We were told to park and then walk back to the lobby to check in. We still were not given anyone to help us with our bags and were not even offered help. We then parked and took our bags to the lobby and checked in. After check in, we asked to to do with our bags and were told that we were suppose to leave them in our car and then drive to our room with them. The gentleman was also rude when he told us this and acted as if we were suppose to know what to do. I was extremely turned off right off the bat and I still had asked him to help us with our bags. He then told us to walk back to our car and then meet him where his cart was in the front and follow him. He did not help us into the room with our bags. I was also very disappointed with the housekeeping. We did not have any service until our third day there. No one had come to the room to clean at all, and then when they finally came late afternoon on the third day, it was not a convenient time and they should have shown up earlier to clean our room. I have never stayed in a hotel that has even missed one day that housekeeping does not clean your room. I was very upset by this and thought it was terrible service. Also, the prices for the movie rentals were ridiculous! $17 to rent a movie for a night? You can buy a DVD for that! Once again, I have never stayed at a hotel where movie rentals cost more than $5, and I have stayed at a lot of hotels.
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort
- Westward Look Wyndham Grand Resort And Spa Tucson, Arizona