The worst part of my stay involved the front desk personnel and the concierge. I had to interact with them during a Saturday afternoon, and the attitude of both was cold and impersonal. Their tone of voice was very off putting and unwelcoming. Why is it that managers hire people like this who are incompetent when it comes to social graces? The first impression that the Westward Look gives its guests is with these employees when one checks in, and at this hotel, the impression is a very bad one. Westward Look used to be known for its professional, gracious staff. Sadly, those days appear to be over now that Wyndham has taken over.
Other issues with our stay involved cheap liquor and food served during the happy hour at the Lookout Bar and Grill, a dated, somewhat worn out room decor, and the staff leaving the front doors constantly open in the lobby, allowing gas exhaust odors to fill 1/2 of the lobby when guests idled their cars by the entrance. Most annoying.
I doubt that I will return to this hotel in the future.
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort
- Westward Look Wyndham Grand Resort And Spa Tucson, Arizona