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Westward Look Wyndham Grand Resort and Spa
Ranked #29 of 128 Hotels in Tucson
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2,776 reviews from our community

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thousand oaks, california
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 November 2012

The worst part of my stay involved the front desk personnel and the concierge. I had to interact with them during a Saturday afternoon, and the attitude of both was cold and impersonal. Their tone of voice was very off putting and unwelcoming. Why is it that managers hire people like this who are incompetent when it comes to social graces? The first impression that the Westward Look gives its guests is with these employees when one checks in, and at this hotel, the impression is a very bad one. Westward Look used to be known for its professional, gracious staff. Sadly, those days appear to be over now that Wyndham has taken over.

Other issues with our stay involved cheap liquor and food served during the happy hour at the Lookout Bar and Grill, a dated, somewhat worn out room decor, and the staff leaving the front doors constantly open in the lobby, allowing gas exhaust odors to fill 1/2 of the lobby when guests idled their cars by the entrance. Most annoying.

I doubt that I will return to this hotel in the future.

  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank juniorlawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DYamada, General Manager at Westward Look Wyndham Grand Resort and Spa, responded to this review, 12 November 2012
Thank you so much for taking the time to share your experience with us and other Trip Advisor Readers. Please accept my sincerest apology as what you have described is certainly not representative of the norm. I have shared your comments with our key management staff to address your Front Desk and Concierge staff encounter. Again, definitely not normal encounters. Please reach out to me directly, for I would love the opportunity to discuss this with you personally.
David Yamada, General Manager
Westward Look Wyndham Grand Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westward Look Wyndham Grand Resort and Spa

Property: Westward Look Wyndham Grand Resort and Spa
Address: 245 E Ina Rd, Tucson, AZ 85704-7011 (Formerly Westward Look Resort)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Tucson
#10 Spa Hotel in Tucson
#12 Luxury Hotel in Tucson
#27 Family Hotel in Tucson
#28 Business Hotel in Tucson
#36 Romantic Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westward Look Wyndham Grand Resort and Spa 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Westward Look Hotel Tucson
Westward Look Tucson
Westward Look Resort
Westward Look Wyndham Grand Resort And Spa Tucson, Arizona

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