...that a place that is touted as being a "Four Diamond Resort" would have taken care of things like pests and garbage left strewn about, but alas, you would be wrong in this case.
My wife and I purchased the recent Groupon in order to take a stay-cation of sorts, as we're local. We arrived excited for some 'us-time', and were quickly disappointed. The grounds are very nice, with wonderful mature trees, and well-maintained flora, and the overall feel is nice, but the effort put forth seemed half-assed, so to speak. We parked in front of our building, and proceeded to walk toward our Junior King Suite. On the way, we were taken aback to see what looked like feces half wrapped in a small towel sitting out on one of the stoops in front of our building! "You have got to be kidding me...", I thought, "My first impression involves crap, literally?" I decided that even though the exterior left quite a bit to be desired, I would keep a open mind, and not become upset just yet.
We then proceeded to enter the room. Like many others here have said, it was very well appointed, with nice furniture, and a comfy bed. The bathroom had been recently remodeled, and looked nice. The nice-looking bathroom, however, was a joke. I would like to punch whomever designed it in the nose, because as nice as the all-glass shower and door were, the fact that the shower head was a cheapie, coupled with the asinine shower door setup made it so that you could not turn on the shower without getting soaked, and can NOT open the shower door without water spraying out into the bathroom! I was befuddled how someone could design a shower and bathroom, and not even bother to try it out. My wife was the first one into the shower, and she came rocketing right back out, shrieking. Turns out, the hotel had already rented the room to another inhabitant. In this case, it was Mr. Cockroach. Angrily, I grabbed tissue, and proceeded to usher Mr. Cockroach into the upper-Tucson sewer system.
Thoroughly displeased with the whole bathroom debacle, my wife and I decided that a rest was what we needed. We got ready for bed, and went off to sleep. Now, like I said previously, the bed was comfy. Only the bed, though... I was faced with two choices. A pillow that looks fluffy, but when laid upon collapses into a pancake, or a giant two foot by two foot monstrosity of a pillow that was so overstuffed as to be uncomfortable. Needless to say, I woke up with a stiff neck. Disappointed again.
We attempted to sleep-in for a bit, but just couldn't any longer. So, we awoke and opted to take advantage of the breakfast voucher that came with the Groupon. Breakfast, overall was very nice. My wife had a banana-nut waffle and sausage links; both of which were very good, and I opted for the Traditional American Breakfast, consisting of two eggs, bacon, toast, and hash browns. Mine was good, as well, but they just could not get the bacon right. I asked for crispy bacon, and was twice given limp half-cooked bacon. Not a deal-breaker, but it would have been nice to have gotten what I asked for, especially with the prices they charge for breakfast at their 'GOLD' restaurant. More like 'gold-plated', really.
Overall the experience was really very disappointing. My wife and I will NOT be going back, and have already begun a campaign to inform all of our friends about our dreadful experience at Westward Look Wyndham Grand Resort and Spa...
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- Also Known As:
- Westward Look Hotel Tucson
- Westward Look Tucson
- Westward Look Resort
- Westward Look Wyndham Grand Resort And Spa Tucson, Arizona