We arrived around 9:15 p.m. ready for sleep, General Manager on duty checked us in seemed very nice. Went to room carpet was VERY filthy, told kids to leave shoes on. Next I went to pull out the sofa bed and there was a HUGE BLOOD STAIN on the mattress, looked to be the size of a persons head and at the foot of the bed. Grossed out, I checked the other beds and sure enough one bed had never been changed, still had used tissue and a bug crawled out of the sheets. Went to call the front desk and the phones buttons were all smashed in. Walked down there and informed the General Manager of the issues and she just looked at me and asked if I would like to look at the other room before I moved. Checked it out and again the carpet was filthy, refridgerator was falling apart, but the beds seemed to be clean. Moved all of our stuff and realized that there were no bath towels, since we were informed earlier that General Manager couldn't leave the desk (the only one at the hotel) we walked back down to the desk for the third time to get towels. We were told that she didn't have any at the desk so could we go back into the BLOOD ROOM and get those towels. After about 1 1/2 hours after check in we could try to get some rest. Didn't happen since everyone was freaked out about the ordeal. If it wasn't so late we would of looked for another place. In the morning we went to see what the breakfast looked like, not very good either. The counters were filthy and there wasn't much food left, it was 8:30 so breakfast was still on for an hour but no food was available. When we checked out at the desk the General Manager was still there and not once did she say sorry for the trouble and we were charged full price for the room. Even after being our own maids and dealing with the FILTHY BLOODY ROOM #121).
Oh forgot to mention the sheets for the pullout sofa were full of holes, looked like a rat had been chewing on them.
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- Also Known As:
- Comfort Suites Airport Hotel Tucson
- Comfort Suites Tucson
- Tucson Comfort Suites
- Comfort Suites Airport Tucson, Arizona