I had reserved a room for 16 nights two months before our stay, and confirmed two weeks before our stay. The day of our arrival we got a phone call while en route stating they had allowed some people to extend their stay so our reservation was dropped. This was at the beginning of the Tucson gem show so you can imagine how difficult and much more expensive it was to get another room. The manager was totally unconcerned and when pressed stated their reservation does not guarantee a room, even though their reservation site does not state this. The manager also stated to take it up with the corporate office. The number given fr the corporate office was initially redirected to a sales pitch for a free vacation. On the second try we got a recording stating to leave a message and the issue would be redirected to the correct party and a response would be given in 24-48 hours. Needless to say, we never heard back. We will never book with Intown Suites and suggest you avoid if at all possible less you have the same experience.
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less
- Also Known As:
- InTown Suites Tucson Arizona