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“My favorite in town escape”
Review of Casino Del Sol

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Casino Del Sol
Ranked #9 of 130 Hotels in Tucson
Certificate of Excellence
Tucson, Arizona
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“My favorite in town escape”
Reviewed 16 November 2013

My go to favorite when I need a day or two away from my daily routine. Casino del Sol offers a complete escape opportunity. Beautiful rooms, many dining options in all price ranges, a delightful pool/outdoor bar, a first class spa. Many nights offer concerts or live music and all the usual casino fun! Highy recommended!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 212Lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 3 December 2013
Thank you for this wonderful review. We are pleased to learn we are your "go-to favorite" for a getaway, and look forward to many return visits from you.
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870 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
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  • Any
English first
Perth, Australia
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 November 2013 via mobile

We found this by accident. Absolutely love this place. The staff were so friendly which was a nice change from Las Vegas top class hotels. The casino is quite large and almost imitates the Venetian in Vegas. The room was large, clean and more than comfortable. Was much happier to stay here than in town. It is a way out of town but totally worth. The Steakhouse restaurant was superb better that any meal that we have had so far on the US. Service was impeccable. A "huge" thumbs up

Stayed November 2013, travelled as a couple
Helpful?
Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 3 December 2013
Thank you for the great review. It sounds like we hit the mark for you in all areas. We look forward to your return visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Collins, Colorado
Level 6 Contributor
211 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 November 2013

My sister and I stayed here for a girls weekend. We started out with an afternoon at the spa. She had the Hiapsi facial for 50 minutes and the Hiapsi massage for 50 minutes. This was her first time for a spa and she was so relaxed afterwards. I had the Hot Stone massage for 80 minutes and it was awesome. Don't hesitate to use their services. We stayed in room 826 overlooking the pool. It had 2 queen size beds. Room is well appointed. They do need more towel racks in the bathroom if they want people to be green. Which they have a sign in the bathroom for saving their water. We were always greeted by the front desk and any workers in the halls. Felt very welcomed. Used the free parking valet and that was very nice. We are not gamblers but did play penny slots each night for just awhile. Pool area has fire pits which come on at night. It was fun to sit out there and look at the stars. It is out of town quite far. We were looking for rest and relaxation so didn't mind. Only negative is we ate in Moby's and the International Buffet and the food was not that great. Moby's was better than the buffet which had dried out food. Even the desserts looked like they were from frozen not homemade. We ate at 6:00 PM on a Thursday night so would have thought it would have been fresh. We would certainly go back there again if in the Tucson area.

Room Tip: Poolside rooms have a better view.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAAdams53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 3 December 2013
Thank you for taking the time to write this review. I am sorry your experience with our restaurant was not what you expected, but am very pleased to learn you enjoyed the spa and the resort. We look forward to your return trip here to Casino Del Sol Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nevada
Level 5 Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 27 October 2013 via mobile

The hotel is situated in remote location and inconvenient if you need to be downtown or at University of Arizona. I also did not feel safe in the surrounding areas.

The rooms are spacious and beds very comfortable, however, the bathroom was not properly cleaned when I checked in. The bathroom also didn't have sufficient lighting and the showers had half a panel of glass enclosing it. Quite a bit of the water ended up on the floor outside the shower.

There is no direct line to the valet and be advised that there is no valet service before 8 AM. If valet parked your car the night before and you pick it up before 8 AM, the security guard will hand you your keys. You will then have to go find your car in the valet lot. This was very frustrating when I had a flight to catch.


  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luvtotraveljw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 1 November 2013
I was sorry to learn about the concerns you had during your stay here at Casino Del Sol Resort. Our guest feedback is always important, and I will certainly pass along your concerns about the valet and bathroom. Thank you for taking the time to write this review.
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Guadalupe AZ
1 review
Reviewed 22 October 2013

Me and my family Stayed there for a weekend. We took up about 4 rooms for all of us we went swimming had a few drinks went to our rooms got ready we to try our luck on the slots had more drinks enjoyed the live band there meet new people great food over all great stay with no negative feedback to give…

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BOOMER8055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 1 November 2013
Thank you for your wonderful review of our property. We are so pleased to learn you and your family had such a great stay. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 6 Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 21 October 2013

We took a mini-staycation and spent the night at the Casino Del Sol Resort. Our room was on the 9th floor and had a great view of the pool and the mountains. It was easy to tell they spent a great deal of time and energy on the Hotel. The hallways and rooms were very well kept and looked very nice. The good:
1. The rooms were very well laid out with a lot of amenities.
2. The beds were very comfortable.
3. Chris"topher" (ask him) in the Hotel bar was great. He obviously knows how to treat customers well.
4. The restaurants: both the Mexican restaurant and the breakfast buffet were great. Felize in the Mexican restaurant Rocked. We will ask for her when we return.
The so-so:
1. The room was noisy. Despite being at the end of the hallway, it was noisy outside our room, starting very early. A little better insulation in the doors would have gone a long way. In addition, it was evident a lot of the noise was from the staff/cleaning crew. This is unacceptable.
2. In their attempt to make sure the rooms had a lot of "stuff", they were almost too crowded. A little can go a long way.
3. Customer service, except those mentioned about, ranged from very good to almost non-existent.

Overall it was a good visit and we will return, but we did not have a 4 Diamond experience.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WannaTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 1 November 2013
Thank you so much for taking the time to give us your detailed and important feedback. We learn from every review we receive and take them very seriously. I will be passing along all of your comments to our team members. Thank you again.
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Tucson, Arizona
2 reviews
Reviewed 14 October 2013

Exc ellent accommodations, great service, beautiful desert surroundings, and a fun place to be, if you like casinos. Also, great food in several top notch restaurants. Can't beat it!! Stayed for 1 night... my husband and I do this often just to get away for some fun, and it's worth it.

Room Tip: Rooms overlooking the pool and golf course are the best!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lillypooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this review, 1 November 2013
We appreciate you taking the time to write this wonderful review. We are so pleased to learn we were able to hit the mark for you and your husband in so many areas. We look forward to your return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casino Del Sol

Property: Casino Del Sol
Address: 5655 W Valencia Rd, Tucson, AZ 85757-9714
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Tucson
#6 Romantic Hotel in Tucson
#6 Luxury Hotel in Tucson
#8 Family Hotel in Tucson
#12 Business Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Casino Del Sol 4*
Number of rooms: 215
Official Description (provided by the hotel):
Casino Del Sol, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson. Includes: *Hiapsi Spa and Fitness Center, *Prema Lobby Lounge, *Festa International Buffet,*PY Steakhouse, *Ume Asian Cuisine Sushi Restaurant, *Expansive pool area featuring the Oasis Pool Bar, *High Limit Lounge, *Covered parking garage, *Various other restaurants. ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson
Casino Del Sol Tucson, Arizona

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