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“Super friendly and beautiful!”
Review of Casino Del Sol

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Casino Del Sol
Ranked #8 of 129 Hotels in Tucson
Certificate of Excellence
Reviewed 27 February 2014 via mobile

Stayed at the hotel Feb. 17-20. We enjoyed ourselves so very much. We went to the beautiful pool area every day. So clean and comfortable. Fun music everywhere and always available towels. Only wish there was bar service to the pool area when the outdoor bar was closed. We ate at the steakhouse which was fabulous. The fiesta buffet we ate at twice and both times it was great. One of the best casino buffets we have had. The Mexican deli was super too, great guacamole! We actually stayed there much of our trip. Very clean, very friendly, beautiful decor. Even Oscar our bellman remembered our names when he would see us. We were very pleased and would definitely return.

Stayed: February 2014, travelled with friends
Thank northstar2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVollmer, Manager at Casino Del Sol, responded to this reviewResponded 26 March 2014

We are so pleased you enjoyed your stay with us, and appreciate you taking the time to write such a great review. We look forward to your return soon.

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698 - 704 of 918 reviews

Reviewed 26 February 2014 via mobile

The large covered porte-cochere is utilised primarily for the casino. A small uncovered A-framed sign marked area is for hotel guest entry along with a grossly inadequate staffing of valet and bell staff. Forced to wait thirty minutes to have my car valeted and receive bell service. Most guests simply grabbed the two available luggage carts and serviced themselves.

I discussed the matter with the Hotel Director who provided only the obligatory canned "I am sorry and thanks for the feedback" while failing to summarily offer either a discount or upgrade. Moreover, the property has been well aware of the serious inadequacies but refuses to fix it.

  • Stayed: February 2014
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6  Thank Lance11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this reviewResponded 12 March 2014

I was sorry to learn about the difficulties you experienced here at Casino Del So Resort. We take all feedback very seriously and appreciate you taking the time to write this review.

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Reviewed 25 February 2014 via mobile

Thank goodness it was comped, as we are new club members. Would have been extremely upset to have paid $19.99 for this meal.

Food was lukewarm at best. We arrived at 5 pm, it opened at 4, and the food was already dried out. Marinara sauce watery, Alfredo sauce had absolutely no flavor.

Actually most of the food was flavorless, bland. Maybe the kitchen ran out of salt, seasonings.

Tri tip, turkey so dry you could hardly chew it.

The green beans and the New York cheesecake were good.

Service was excellent as was the cleanliness.

Will not return!

Stayed: February 2014, travelled as a couple
2  Thank kajee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this reviewResponded 12 March 2014

I was sorry to learn you did not enjoy your meal at our buffet. We work hard to ensure our guests enjoy their dining experience with us, but sometimes we miss the mark. Thank you for your feedback.

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Reviewed 19 February 2014

We enjoyed our three nights at the Casino del Sol very much. The room was comfortable and sufficiently spacious. The staff were very friendly, welcoming, and helpful. The restaurants were all quite good and not too expensive, which was nice because the hotel is a bit off the beaten path. It was a 20-minute drive to downtown Tucson.

I'm not a gambler or golfer, so I can't on the casino or golf course. I wish I'd had time to try the spa, but no such luck. I did use the workout room, which was ample and in great shape. I admit that I kind of felt like an idiot running on a treadmill while gazing outside at the 60-degree Arizona air, given that I was visiting from the 15-degree Chicago winter, but that brings me to my one criticism of the property. They've got plenty of space, so why not have more outdoor activities other than golf and a swimming pool? I wanted desperately to get outside, but there wasn't really any place to do so without getting in the car and driving 15 minutes to a park.

  • Stayed: January 2014, travelled on business
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Thank AntRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this reviewResponded 12 March 2014

We are pleased to learn you enjoyed your stay with us. Thank you for taking the time to give us your feedback in this review.

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Reviewed 15 February 2014 via mobile

Great weekend! Two rooms. Both clean and comfy. Water pressure stinks but it's the desert so not a biggie. Customer service was excellent. Had issue with loud neighbors and took security awhile to respond but we did get a small discount for the inconvenience. We'd stay here again.

Stayed: February 2014, travelled with family
Thank mlhodgkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this reviewResponded 12 March 2014

Thank you for your recent review. We were pleased to learn you had a great weekend, and look forward to your next weekend stay with us here at Casino Del Sol Resort.

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Reviewed 11 February 2014

Just had a wonderful extended weekend stay at the Casino. All of the amenities one could want with service not outdone by any place I've stayed the past year. Dining, lounges, pool and gambling etc are all exceptional. No need to leave for anything if that is your desire. Will definitely stay here again in the future.

  • Stayed: February 2014, travelled with friends
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Thank BobR1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this reviewResponded 12 March 2014

We look forward to you staying with us here at Casino Del Sol Resort in the future. Thank you for taking the time to write such a nice review.

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Reviewed 11 February 2014

As long time residents of Tucson, Casino Del Sol is a terrific option for weekend and mid week get aways.

Staff is excellent!!!! Super helpful.
Food - outstanding
The machines actually let you win sometimes. This is a very fun place to go.
Facilities - Great!!!
Hotel - wonderful

  • Stayed: February 2014, travelled as a couple
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Thank DavidG916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelindaGuestServMgr, Manager at Casino Del Sol, responded to this reviewResponded 12 March 2014

Thank you for taking the time to write such a wonderful review. We will see you on your next mid-week getaway!

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Additional Information about Casino Del Sol

Address: 5655 W Valencia Rd, Tucson, AZ 85757-9714
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Tucson
#6 Luxury Hotel in Tucson
#6 Romantic Hotel in Tucson
#12 Business Hotel in Tucson
Price Range: £89 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casino Del Sol 4*
Number of rooms: 215
Official Description (provided by the hotel):
Casino Del Sol, Spa and Conference Center is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA resort nestled in the secluded mesquites of the high desert; and just 15 minutes from Tucson International Airport and downtown Tucson. Includes: *Hiapsi Spa and Fitness Center, *Prema Lobby Lounge, *Festa International Buffet,*PY Steakhouse, *Ume Asian Cuisine Sushi Restaurant, *Expansive pool area featuring the Oasis Pool Bar, *High Limit Lounge, *Covered parking garage, *Various other restaurants. ... more   less 
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Also Known As:
Casino Del Sol Hotel Tucson
Casino Del Sol Tucson, Arizona

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