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“Modern; extremely noisy with extremely uncomfortable beds” 2 of 5 bubbles
Review of Aloft Tucson University

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Aloft Tucson University
Ranked #56 of 128 Hotels in Tucson
Certificate of Excellence
Scottsdale, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Modern; extremely noisy with extremely uncomfortable beds”
2 of 5 bubbles Reviewed 12 May 2013

The proximity to the University of Arizona and the football stadium is fabulous. We walked to the graduation ceremony in no time.

We stayed two nights, Thursday & Friday. Admittedly it was graduation weekend but the noise was horrible. It is a tossup what was worse - the noise or the beds! For me it was like sleeping on a rock with a hard plastic sheet under me. Friday morning I found the hard plastic sheet, it was the mattress protector. The hotel is remodeled but this mattress protector is so hard and stiff. Who in the heck can sleep on this mattress protector comfortably? I totally remade the bed without the mattress protector for the second night as I had to get some sleep. It made a difference (I got rid of the hard plastic sheet) but the mattress was still uncomfortable.

Overall the bathroom and King Room looked nice and was definitely visually pleasing. That is until you actually had two people trying to use the bathroom area and found that the area was not functional. The sink area with hairdryer, curtained closet, closest storage cubes, coffee maker, fridge were in one area and it was not practical. When finished with the hairdryer your choices are; put the hairdryer on the valuable counter space; try to wind the cord up like it was and put it back on the hanging hook; or end up dumping it on the floor! So by now you are aware that we found this area was not user friendly.

Not sure if the magazine rack was intended for a towel rack but that is what we used it for putting up the hand towels. Then you dripped water from the sink across to the towel. The hand towels are actually left in the shower/toilet area and the face washers are left by the hand sink - why? Are you meant to use the hand towels in the shower? No it is for appearances! The toilet and shower are in a separate enclosed area.

As for using Bliss cosemetics I was not impressed at all. For those of you who have fine hair & need a good conditioner please be aware that the shampoo/conditioner is an all-in-one. Thankfully I had some leave in conditioner on hand otherwise I would not have been able to even comb thru my hair.

Our room faced the street and this caused a lot of other noise beside that created by inconsiderate humans. The pedestrian crossing/traffic lights at the corner of Speedway & Campbell went straight to the room as did any vehicle noise. Seriously did they forget any sound proofing? The two windows in the room were nice, let in lots of natural light and the blinds shut out the light at night. Turning all room lights off with one switch at the door is a secure & welcomed green addition to any hotel room.

The bedside clock had the wrong time but then we found it wasn’t even plugged in. Is this left for the hotel guest to set and plug in?

Friday night sometime after Midnight we called to complain about the noise. The front desk said they would send security up to the third floor vicinity of our room. The noise didn't die down for a long time. We do not think security ever turned up!

We did not eat at the hotel. When making reservations I could had added breakfast for $50 per night but that was totally unreasonable for me. It would have been nice to have a drink at the bar but didn’t manage it. Breakfast the first morning was at Bruegger's bagels and the second morning Oatmeal at McDonalds. Both of these places are in walking distance and we didn’t even pay half a quarter of what the hotel wanted to charge.

The hotel staff were great and the reservations call center good as well but they couldn’t make up for the uncomfortable bed, noise & the inconvenient sink area. This hotel was an old Sheraton and they tore the guts out of it and totally redid it. However they seemed to forget about putting in any sound proofing.

Underground parking beside location was another of the hotels advantages. It was not over 100 degrees yet but for my husband this was a bonus. The ground floor bathrooms were very contemporary.

If location & underground parking make a difference, you use ear plugs when you sleep and there is only one of you to use the bathroom area - then this is the hotel for you!

Room Tip: Not sure if there are good rooms? Maybe on the other side of Speedway; not on the third floor due t...
See more room tips
  • Stayed May 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sarbo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea N, Starwood Hotels & Resorts at Aloft Tucson University, responded to this review, 20 May 2013
Thank you for your review. We are disappointed to learn that your stay was not the experience you had hoped for. Thank you for bringing to our attention the noise level. It was a busy, celebration weekend but will share with our staff the importance of responding to noise complaints in a more timely manner. In regard to the uncomfortable mattress, we are looking into the mattress protector issue in the room you stayed in. As for breakfast, we do offer a variety breakfast options in re:fuel from hot breakfast sandwiches, bagels and toast, hot and cold cereal to fruit, yogurt parfaits, coffee, juices and more for a cost that is competitive with other breakfast options in the area. We are glad you enjoyed our convenient location and modern design and sincerely hope you give us another try during your next visit to Tucson so that we may have the opportunity to provide you with the exceptional service and experience we pride ourselves on. Thank you and take care!
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265 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
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English first
Tucson, Arizona
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 7 May 2013

A fun addition to the University area. It is a newly renovated property, it was a dingy old hotel, but now a fun, young atmosphere. Cool lobby area, very attentive cocktail waitresses inside and out. The pool is pretty boring though. I guess there just wasn't enough room to upgrade? Too bad, that would have been nice. The rooms are clean, sufficient for an overnight stay. We will probably stay again after a late football game, it is in walking distance to football/basketball stadiums and tailgate area.

Room Tip: North side has view of the Catalina Mountains
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  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
5 of 5 bubbles Reviewed 5 May 2013

The new ALoft is a welcomed, stylish and sleek addition to what was once an "unexciting" selection of close-to-campus hotel options (see: Marriott, Comfort Inn, et. al.).

Set in a PERFECT location (Speedway and Campbell), the W's upbeat and hip little sister of a hotel, combines the perfect blend of modern decor and "got the hook-ups" service. The XYZ bar is fun and affordable, and on weekends my group enjoyed moody, downtempo beats from a live DJ. The rooms are well designed, spacious, and well equipped (bottled water comes complimentary) with a heavenly bed selected for a sleeping in.

Amenities include a pool table, pool (although small), inside and outside lounge areas, gym, and a neat breakfast and juice bar. Parking is on-site (underground) and accessible by the main elevator. The staff is ultra friendly and energetic. A NO BRAINER choice for friends, family, and for those "in the know".

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, OR
2 reviews
3 of 5 bubbles Reviewed 4 May 2013

Nice modern clean hotel. Centrally located on the main floor is a night club with music pounding until 1am. Earplugs didn't help. So if you looking for a place to store your suitcase and maybe stare at the ceiling until 2 am this is it.
Someone actually got paid a lot of money to design this this way.
Huh.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TSPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea N, Starwood Hotels & Resorts at Aloft Tucson University, responded to this review, 21 May 2013
Thank you for your review. We apologize for any disturbance you have may have experienced during your recent stay with us. We have taken the appropriate action in addressing this matter with our team to ensure you and any other guests have the best experience possible when staying with us. We hope you enjoyed the rest of your stay and hope you give us another try for your next stay in Tucson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
58 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 3 May 2013

Finally - a nice new hotel close to the U of A campus! (Replacing the Four Points Sheraton which was long overdue!!!) Check in was friendly and helpful (Jessica).

The lobby is rather interesting - circular check in desk surrounded by a pantry (open 24 hours a day) where one can purchase snacks and sandwiches etc. Nice area to sit around just behind the check in area with very comfortable chairs and sofas. Pool table and bar area as well which I did not utilize. Nice "hip" outdoor area with small pool. Underground parking is available as well as outdoor parking. This hotel is situated at the intersection of Campbell and Speedway, both very busy streets and I found it quite noisy in the room. This could possibly be less noisy if one is located on the back side of the hotel. However, I do enjoy the view of the mountains from the front side of the hotel.

The room was very nice - still had that fresh new smell - king size bed with decent linen and comforter. Two work areas though only one desk chair. Small sofa with flat screen TV above it, and great for viewing from the bed. Bathroom has one basin and separate shower and toilet. There is a sliding door to close off this area from the basin. Bliss products, small refrigerator under the basin and complimentary bottles of water were in the room.

There are a few eating places around the hotel - Brueggers, Boston Market, Wendy's right across the road. There is also a coffee machine in the room,

Overall, a nice hotel and one worth returning to as long as they maintain it properly!

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Spottyonetwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Imperial, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 April 2013 via mobile

Booked this hotel for its closeness to U of A. Super fast and friendly check in, placed on the top floor because I was told there would be a DJ in the lobby coming in that evening. Loved ther room and bathroom, large, modern and comfortabe but.... I was placed right next to the elevator and heard it coming up and down ALL night, plus even at the top floor (7th) we could hear people talking late into the night from the outdoor patio area. Small but adequate gym with top of the line computerized equipment. Great hotel for the young crowd, but not for those who want a good night sleep!

Stayed April 2013, travelled with family
Helpful?
Thank TrustMe2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea N, Starwood Hotels & Resorts at Aloft Tucson University, responded to this review, 3 May 2013
Thank you for taking the time to write a review – we always appreciate guest feedback. We are delighted to hear you enjoyed our modern design and state-of-the-art fitness center. We apologize for the noise disturbances you experienced and are currently working on ways to better meet the needs of all our guests and ensure the noise level during events does not reach any of our guest room floors. We hope to see you again the next time you are in Tucson. Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Charles, Illinois
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 26 April 2013

Clean, interesting, very modern hotel. One person at a desk taking care of check in, check out, breakfast, 'gift shop'. Sparce furnishing but adequate. A bit 'cold' but I am more of a traditional gal.
I thought it was closer to the action at University of Arizona but it is actually near the north east corner of campus near the softball fields, tennis courts and closer to the university medical center and professional schools than to the center of undergraduate campus.
Breakfast was kind of sad and expensive. I would skip that, there are plenty of nicer spots within walking distance.

  • Stayed April 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travelerwith4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aloft Tucson University

Property: Aloft Tucson University
Address: 1900 East Speedway, Tucson, AZ 85719 (Formerly Four Points Tucson University Plaza)
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Tucson
#31 Family Hotel in Tucson
#37 Business Hotel in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Tucson University 3*
Number of rooms: 150
Official Description (provided by the hotel):
Opening April 2013, Aloft Tucson University is located right next to the University of Arizona campus and the University of Arizona Medical Center. If you're looking for things to do in Tucson the new Aloft Tucson University hotel is located right next to great shopping, dining and entertainment.Closed for renovation until 2013. ... more   less 
Reservation Options:
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Also Known As:
Four Points Tucson University Plaza Hotel Tucson
4 Points Tucson University Plaza
Sheraton Tucson University Plaza
Tucson Four Points
Aloft Tucson University Arizona

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