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“Great staff, great room.”

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Sheraton Tucson Hotel and Suites
Ranked #82 of 128 Hotels in Tucson
Sacramento, California
Level Contributor
79 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great staff, great room.”
5 of 5 bubbles Reviewed 19 March 2014

To me an excellent hotel is not only one that is above average but one that exceeds expectations in unexpected ways. We used points to book an upgraded room with lounge access and so I expected that but we were pleasantly surprised when Max at the front desk upgraded us to the Presidential Suite. The room was fantastic and one that we looked forward to coming home to each day after we were out and about playing tourist. The club lounge was also a very nice addition that I'd highly recommend. We appreciated the breakfast each morning, snacks and drinks throughout the day, and light hors d'ouvres in the evening. This was my first time using the lounge but I'll be sure to include it with my reservations in the future. The restaurant on site was excellent and reasonably priced as were the staff we encountered there and the pool is heated and well-kept as well. Some things to be aware of is that this is an aging property so if staying at new or modern hotels is important I'd recommend the Aloft or Westin hotel in the area. While the hotel is aging everything was clean and maintained and I'd certainly stay here again if in the area.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Pieperjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review, 25 March 2014
It's wonderful Max was able to upgrade you to our presidential suite and enjoyed your time with us. We are glad you were able to experience the Club Lounge with our breakfast, evening reception as well as complimentary drinks and snacks offered 24 hours a day. I will be sure to pass along your comments to Max and the rest of our staff. Thank you and we look foward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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562 reviews from our community

Traveller rating
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    50
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Sao Paulo
Level Contributor
131 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 8 March 2014

Situated near a hospital complex, the hotel have nice rooms, clean and spacious.
Staff is polite and helpful.
Restaurant is good and service excellent.
There is a nice pool in a inner pateo, but we went in winter.

Room Tip: Rooms have a nice living room
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmo_Brasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review, 25 March 2014
Thank you for being a guest at our hotel, we appreciate the feedback you provided on your recent stay. It's great to hear you liked our spacious room, restaurant food and service you received from the restaurant associates. We look forward to the next time we can accommodate you again.
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Deming
Level Contributor
174 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

This is our favorite property in Tucson. It's convenient to all the attractions, but out of the mainstream traffic. The rooms are large and comfortable. The pool and jacuzzi are a decent size, with plenty of lounge chairs. The onsite restaurant has a good variety for breakfast, lunch and dinner. The property itself is beginning to show its' age. Hope Sheraton does a makeover soon.

Room Tip: Request a room that doesn't face Grant Street and that isn't near the elevator the maids use...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bearhug68jr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review, 25 March 2014
Janet C, thank you for taking the time to let us know about your stay. We are so glad you enjoyed the convenience of our hotel along with our spacious rooms, restaurant and pool area. We look forward to your next visit to Tucson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 1 March 2014

My husband and I stayed here thought the stay was alright. The hotel looked like a very old hotel and there were no upgrades done to it. They are also pet friendly. We stayed for 3 days and had certain expectations, especially since we are SPG. We own a time share in Orlando with Starwood and the Sheraton falls under Starwood. The room was great, except there wasn't a microwave or fridge. Also, the bathroom was so tiny and old looking. We were very, very disappointed that the bathroom was so, so tiny. This room was insulting to my husband and i because we have stayed in great resorts owned by Starwood. But for the price we paid, they should have offered a microwave or fridge at least. I'm glad my step kids werent with us because we would have had to eat out a lot and throw away any left overs (which is what my husband and I had to do). However the bed was very clean and comfortable, the fitness center was great and the pool and jacuzzi was great.
Another con was the gate. The gates require you to scan your room key to get in the complex, however it required multiple scans. Even if you had a green light, the door would not open. Very annoying. Also, the pet area where dogs do their business was DISGUSTING!!!! The hotel needs to ensure people are picking up after their pets. Every step i took there was different size poops. It was gross. I would have rathered my morkie to take care of her business on a training pad. This is a HUGE infection control issue. Other than that, the room gets an average from me

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nadia788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tucson hotels

Rapallo
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

The Sheraton Tucson Hotel and Suites is an 'older' hotel, but it is still excellent. Surrounding a beautiful courtyard with pool and mature plantings, the rooms are spacious and comfortable. The staff was ever helpful, the 'club floor' amenities were delicious. Highly recommended.

Room Tip: Be sure your room has a window overlooking the pool and garden.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FernDriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret R, General Manager at Sheraton Tucson Hotel and Suites, responded to this review, 6 March 2014
We appreciate your time in providing feedback on your recent stay. Our staff is committed in making your stay with us a great one. Our Courtyard and pool area are very comfortable and inviting, we are glad to hear you enjoyed this as well. Once again, thank you and please come back and visit us again soon.
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Doylestown, Pennsylvania
Level Contributor
255 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

We stayed 6 nights in Tucson. I decided to stay 3 nights at the Hilton (see that review) and 3 nights here at the Sheraton.

The Sheraton is convenient to most things in town. You can walk to restaurants, etc. The Hilton is on the outskirts of town so this can make a difference in your plans.

The suite was great - I was able to spreadout and have a room to do some work. Our suite was on the ground floor which of course has guests on top of us - this was only a little annoying at times. When making reservations ask for highest floor possible.

At night there is a large heavy curtain to pull across the door which did afford privacy but during the day the curtain can not be pulled and therefore people could see into your room while you are out.

At check out I discovered my bill was incorrect - it was quickly fixed but should not happen.

Room Tip: Ask for rooms on the highest floor. Check your room rate at checkin and at checkout
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rockcole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
1,353 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

Hotel is lad out like a triangle with the pool area in the middle. Attractive landscaping, large 3-4 story trees on the perimeter, 3 fire pits, and a nice sized pool and hot tub. Restaurant, which I didn't try, offered poolside dining/drinking. Friday evening live poolside band. Very much enjoyed relaxing evenings by the fire. We stayed about 1/2 way down the east side which runs perpendicular to Grant Road. There was generally a small amount of audible, but not disruptive, road noise, even at night. The noise was very minor and I don't think it would bother most people. We were there 4 nights and I never asked to change rooms. You might want to ask for a room on the far side of the hotel which, not only faces away from Grant, but also has a "balcony", more like a large patio door with a tiny area, which opens up from the bedroom to look out on the pool area. A much better view than from the east side "balcony" which looks out to buildings. Room was good sized. Our room seemed to be the only one in our section which lacked a microwave. If you can get Club Room access, either through status, or paying $10/day, it's a great benefit. Decent hot breakfast, coffee/cappuchino maker, juices, sodas and waters all day, as well as a light hot dinner. Nothing great but certainly worth getting. Pleasant stay but not close to major attractions..

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chitownsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Tucson Hotel and Suites

Property: Sheraton Tucson Hotel and Suites
Address: 5151 E Grant Rd, Tucson, AZ 85712-2116
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 128 Hotels in Tucson
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Tucson Hotel and Suites 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Agoda, Expedia, Hotels.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Sheraton Tucson Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Tucson Hotel Tucson
Tucson Sheraton
Sheraton Tucson Hotel And Suites Arizona

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