In March, 2014, my husband had lung cancer surgery so our family stayed at the Sheraton which was close to the hospital knowing that previously we had a wonderful experience being a guest of the Sheraton in Tucson, AZ.
We booked thru AAA and was given a discount rate which was NEVER honored by Sheraton. We stayed 8 nights. The night we arrived, we discovered at bedtime that the sheets on the pull-out had never been changed from the previous guest. They were filthy and even though we asked for housekeeping, no one showed up. During our stay, one day room service NEVER showed up at all. We got home after being at the hospital all day and the room had not been made up, no clean towels, beds unmade, etc.
Needless to say, we were shocked to have had such a disappointing experience as we had such a pleasant experience in July, 2013. Up until this visit, we always felt we could count on a Sheraton resort, but this was most upsetting, especially since we were facing such challenging times regarding my husband's lung cancer surgery. We needed a clean room as we were spending long hours at the hospital and used the room to bathe and sleep. We tried to talk with management, but they were unavailable.
I am sure this was very unusual, but the room rate should have been made correct and there was no excuse for the dirty room.
- Official Description (provided by the hotel):
- Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more less
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- Also Known As:
- Sheraton Tucson Hotel Tucson
- Tucson Sheraton
- Sheraton Tucson Hotel And Suites Arizona