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“Pool Stinks” 2 of 5 bubbles
Review of Comfort Inn Tucson

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Comfort Inn Tucson
Ranked #74 of 128 Hotels in Tucson
Atascadero, California
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Pool Stinks”
2 of 5 bubbles Reviewed 15 July 2013

The motel itself appears to look nice. The room was adequate and seemed to fairly clean. It was very hot when we arrived so I decided to go for a swim. Went to the pool and was very disappointed. The water was milky and smelled. There was trash and a beach towel laying on the bottom of the pool. Also appeared to be a lot of dirt at the bottom of the pool. I mentioned this to the person at the front desk and she could of cared less.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank whitewing94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda M, Manager at Comfort Inn Tucson, responded to this review, 19 July 2013
Dear Guest,

I'd like to thank you for taking the time to complete our online survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
I apologize that you encountered our pool in those conditions, unfortunately Tucson is in the middle of monsoon season and that can have an impact on our pool with the recent high winds, dust and rain storms. This is in no way an excuse and we will continue to do our best to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Glenda Moreno
General Manager
Comfort Inn Grant Rd, Tucson AZ
520-547-1755
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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91 reviews from our community

Traveller rating
    23
    30
    24
    9
    5
See reviews for
26
31
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14
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Yuma, Arizona, United States
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 May 2013

We went to Tucson for a university graduation and stayed at the Comfort Inn. We were very pleased with the accomodations. We booked 2 rooms and asked that they be close if possible. They put us directly accross the hall from each other. The rooms are large, clean and nice. It was quiet and the beds were very comfortable. There was free WiFi and a flat screen TV, refrigerator and microwave. In the morning, a complimentary breakfast included a make-your-own-waffle area, scrambled eggs, bacon, sausage, yogurt, cereal, pastries, toast, bagels, muffins etcetera, and a nice selection of hot and cold beverages. It is located right off the I10 and was very easy to find. The staff was very pleasant and helpful. they had freshly baked cookies and fresh fruit in the lobby for anyone who needed a snack. All in all, a very pleasant stay at a very good price. We will definately stay with them again.

Room Tip: The third floor room 312 had a great little kitchen area in it.
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  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peggy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenda M, General Manager at Comfort Inn Tucson, responded to this review, 25 June 2013
Dear Peggy,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Glenda Moreno
General Manager
Comfort Inn Grant Rd, Tucson AZ
520-547-1755
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobbs, NM
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 18 March 2013

Even though it is just off the freeway, it is quiet, Breakfast consisted of scrambled eggs, sausage, waffles, and other standard breakfast items. The room was very clean and roomy. I would stay here again, but at $80.00 it seemed a little pricey.

The only negative that I found was a $10.00 fee for incidentals that was not on my bill when I checked out. When I called, they said that the fee would be refunded to my credit card in 5 - 7 days. I wonder how many guests never think to their credit card statements for overcharges.

  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank retiree1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 12 February 2013

Stayed 3 days for business. The rooms are spotless, well appointed and comfortable. The beds are like sleeping on a cloud. Staff is exeptional! Our work crew had to start early (5AM) the Breakfast Attendant went out of her way to make sure we had coffee and items available to
take with us.

  • Stayed February 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mskatyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
austin tx
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 29 January 2013

Room and entire property was quite blah, plain, nothing special. There was a flat screen in my room. And microwave and fridge. Wedged inbetween the Holiday Inn Express and the Super 8, the parking lot is fine for cars, but difficult to park any trailer or truck. I would be a lot happier about my stay for about $20-$25 less.

  • Stayed January 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 78armadillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlin, Texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 January 2013

Clean, comfortable bed, reasonable price. We did not have time to eat breakfast as we left very early. The evening agent was very nice and handled check in very efficently. I would stay here agian if traveling in Tucson.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EN234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 17 December 2012 via mobile

Staff was very pleasant, breakfast was good and good variety. We did not use pool or hot tub as they are outside and the weather was crappy. As others have noted it does need a freshening up! Need to expand front desk area as there were three of us checking in at once and it got pretty crowded. Would probably stay here again

Stayed December 2012, travelled with family
Helpful?
Thank Ti_RVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Tucson

Property: Comfort Inn Tucson
Address: 1560 West Grant Road, Tucson, AZ 85745
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 128 Hotels in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Tucson 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Comfort Inn Tucson Hotel Tucson
Holiday Inn Tucson
Tucson Holiday Inn
Comfort Inn Tucson Arizona

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