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“Excellent location!”

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Holiday Inn Express Tucson Airport
Ranked #70 of 128 Hotels in Tucson
Tucson, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent location!”
Reviewed 27 March 2013

I have stayed at this hotel frequently in the past 2 years. The location is excellent and even though it is very close to the airport, the air traffic noise really isn't disturbing.
The staff is friendly and very helpful.
Rooms are nicely appointed, although, their carpet is in need of cleaning and some of their pillows need to be changed urgently. They are a wad of fibers...! No barefoot walking in your room, or you will go to bed with back feet!
I have noticed that some cost-cutting measures are in place. They generate some silly situations. Coffee still is available all day, but creamer is not. so you have got to like your coffee black...
Reception staff is no longer liberal with the water bottles they give to Priority Club members.
One big disappointment was that I saw the staff park their vehicles out front in the small parking lot out front, which really, should be reserved for guests...

Room Tip: Top floor rooms are very quiet and close to the washer/dryer!
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Falamosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review, 10 April 2013
Dear Falamosa,

Thank you for taking the time to convey your comments regarding your recent experience with us. I do apologize that your experience was not what you expected on some aspects of your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

115 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
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  • German first
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English first
Ohio
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 March 2013

It was our first time to Tucson and we stayed here for 3 days. The room was clean and the grounds were nice. Being close to the airport, I thought we would hear alot of noise - but it was quiet. The breakfast was what I expected for a hotel and we had no issues with it. The staff was very friendly and accommodating. Apparently they have a social hour in the evenings, we did not attend any of them, due to the fact that we were out until dark every night exploring Tucson. It did seem like we spent at least a half hour in the car to get anywhere in Tucson. The only negative was that they only had one washer/dryer on the premise for visitors to use and it seemed that they were always in use. But, we would stay here again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moniet10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISBANE,AUSTRALIA
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 February 2013

Stayed here for 8 days while Tucson Gem & Mineral Show was on.
Very friendly staff.
Ground floor room was very much appreciated.
4th visit here and senior discount handy.
Breakfast was free and adequate but not as good as on previous visits.
Close to airport but plane noise rarely heard.
Will return next February if room cost is reasonable while Show is on.

Room Tip: Ask for room on ground floor.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MABR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton B, General Manager at Holiday Inn Express Tucson Airport, responded to this review, 12 March 2013
Thank you for taking the time to write us a review. Very glad you enjoyed your stay with us and we look forward to your return visit next year.
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Enumclaw, Washington
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 February 2013

The Staff was great, Clean rooms. The climate contol worked good, Our fridge was missing the temp control handle so our food and water kept freezing. It was not that gig of an inconvienace for us so we waited unitl the day we left to let the staff know. They filled out a fix it sheet for the mait staff.

The elevator was VERY VERY slow. Faster to take the stairs but the building is only a few stories high. They had the traditional Holiday Inn breakfast. (Nothing to special a little bit of every thing, except the pan cake maker worked well).

The Hot Tub was perfect tempature, except the rail was very loose. I notified the staff and I believe they were going to fix it.

We stayed 6 nights and I was very satisfied with this Holiday Inn and WILL stay here again on my next trip in a month or so.

Room Tip: I you have trouble climbing stairs and dont want to wait for the elevator stay on main floor. It...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lmm1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton B, General Manager at Holiday Inn Express Tucson Airport, responded to this review, 12 March 2013
We appreciate you for taking the time to write us a review. Glad everything worked out for you. Thank you for notifying us on the issues you did experience so that we can take care of them. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 February 2013

Good place to stay. Reasonable quiet. Staff were friendly and efficient.Included breakfast was very good with scrabbled eggs, sausage ,cinnamon buns, juice, coffee,etc.Overall a reasonable good place to stay.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenBlu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton B, General Manager at Holiday Inn Express Tucson Airport, responded to this review, 12 March 2013
Thank you for the nice review. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona, California
Level Contributor
164 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 18 February 2013

It's your typical HIE. Good place for a short stay and price is reasonable. Price and location kicked this rating up to average. Rooms are a little dated. Climate control in the room is the older style unit mounted below the window and bathroom shows wear and tear. HIE chain may be starting to show their age. Breakfast service was not the greatest. On Saturday, we found no eggs, no OJ, no coffee, no pancakes, other items cold, etc. In addition, Breakfast area is way too small for the size of the hotel. Plus they booked a UPS meeting in the same area on a Saturday morning....not good planning on their part. It's a non-smoking hotle and someone was smoking across the hall from us and the gal working the front desk did nothing about it when we complained. Parking lot is poorly designed. Minimal parking spaces near the main entry points to the rooms and spaces are tight. I got a good ding in my door.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank general5star1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review, 5 March 2013
Dear general5star1962,

Thank you for taking the time to write a review about your recent stay with us. Please accept our deepest apologies for the issues you had encountered with breakfast as well as the condition of the room. Rest assured that these issues will be looked into. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Menasha, Wisconsin
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2013

The hotel staff was very friendly and helpful. Room was clean and reasonably sized. The pool is quite small and not heated so difficult to use in winter months. The hot tub was also small but nice and hot. Both pool and hot tub are right outside the back door. My niece used the shuttle to go to a gas station for some desperately needed caffeine. Driver was helpful and courteous. The continental breakfast was pretty good but not exceptional. Hotel is near airport and not too far from major highway but not really close to shopping.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kenbouck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Tucson Airport

Property: Holiday Inn Express Tucson Airport
Address: 2548 E Medina Rd, Tucson, AZ 85756-7135
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #70 of 128 Hotels in Tucson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Tucson Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
We have a newly renovated property with updated furnishings and fixtures throughout the hotel including: flat screen TV's, Denver pillow top mattresses, new carpet, wallpaper, new wood furnishings in bedroom, and also an updated breakfast area. ... more   less 
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Also Known As:
Holiday Inn Express Tucson Airport Hotel Tucson
Holiday Inn Tucson
Tucson Holiday Inn
Holiday Inn Express Tucson Airport Arizona

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